CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 24 of 30
When working with the public, emergencies can happen. How will you react to unexpected stress and pressure?
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Example Answer
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
CTA sees many passengers every day. With this type of traffic, emergencies are sure to happen from time to time. The interviewer needs to know that you can react appropriately and professionally under expected, high-pressure situations. Assure the interviewer that you can maintain your cool in emergencies, and while under stress. If you have a story to tell from a time when you helped during an emergency, be sure to bring this experience to life for the hiring authority.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A few months ago, one of our passengers had a heart attack during the morning commute. Another passenger pushed the emergency button, so I pulled the vehicle over at the first safe opportunity, while also telling someone with a cell phone to call 911. I assessed the passenger in distress and kept them comfortable until paramedics arrived. Luckily, we covered this type of situation in my operator training. I believe that this training gave me the confidence to react swiftly and appropriately. You can see from this example that I can follow protocol, act quickly, and remain professional under stress and pressure."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that CTA has guidelines, protocols, and formal training for many types of emergencies. I am a naturally calm and confident person who likes to help people so, for those reasons, I have every reason to believe that I would react appropriately and thoughtfully if faced with an unexpected situation."
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Anonymous Answer
To cover an emergency I will follow the CTA protocols and guidelines that they taught me at the training. I will keep calm.
Cindy's Feedback
Great! Calmness is key to managing any emergency. Can you show an example of your calmness under pressure? Have you had to deal with an emergency in the past? How have you managed it?
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