CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 23 of 30
How would you go about asking for a change in the workplace if you did not like the current approach?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Many public transit jobs are government-run, managed by the city in which you work, or backed by a union. The interviewer would like to know that you can professionally navigate the landscape when it comes to asking for change at CTA or even making suggestions and recommendations. Discuss how you would approach asking for a change in the workplace if you were unhappy with the current situation. Show that you are confident enough to approach a subject but also professional enough to know how to go about it. If you have a specific example of a time when you did ask for change, tell the interviewer about the action that you took.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As the lead dispatcher in my current company I felt that the hours we were asked to work were become less reasonable every week. When I first started the job, I would bank around five overtime hours per week. Now, on average, I am asked to work at least 15 overtime hours per week. Of course, I comply as often as I can, but it is not in anyone's best interest to have overexerted employees. I approached our union rep about my concerns, and we crafted a plan to have a productive conversation around the issue. My suggestion was to hire two new full-time employees to equal the 45 hours of overtime banked every week. The request is still in review; however, I feel great about the way I handled my concern."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I first joined my last employer, I noticed that the company did not have a workplace harassment and bullying policy. Coming out of university and being very sensitive to the diversity and inclusion conversation, I felt I would bring a fresh perspective to my employer. I requested a meeting with the management team, where I brought up my concerns, along with concrete examples that I had seen in our work environment. The leadership team thanked me for my concerns and for being so alert and sensitive to potentially bigger issues over time. As a result, they granted me the title of 'Diversity Liaison' where I am an appointed safe place for anyone feeling uncomfortable for any reason."
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Anonymous Answer
When I started work in my current job 11 years ago, Our sign-in and out was on a paper sheet. After that, we had to send them via fax. One day I told my supervisor that I would like to have another better way to summit the hours. Like by call or online. She proposed that and 5 years later we started using a tablet or phone to sign in and out. But she never mentions that was my idea.
Cindy's Feedback
It's great that you're drawing on a real example. Try to stay positive about the result and add more detail about how you asked for the change. Did you demonstrate a better way? How were you able to persuade your boss to take action?
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