CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 18 of 30
In the event of an accident, what procedures would you follow?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you have any safety or emergency training, this is an excellent opportunity to walk the interviewer through the scope of that training. If you do not have emergency training, that is okay too! Most important here is the fact that the interviewer needs to see your ability to think clearly and rationally in the event of an accident or emergency. Assure the hiring authority that you would follow CTA protocol and training while remaining calm and professional.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In the event of an accident, I would call 911 first. Then, I would fully assess the situation by following my company training and standard procedures. As per my emergency response training from my current role, it's important that I remain calm in the event of an accident; showing confidence to the passengers, allowing them to better cope with the situation at hand."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In the event of an accident, I would follow CTA procedures, exactly. I am eager to absorb my training here and will be prepared to react professionally and calmly in situations that require a mature response."
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Anonymous Answer
In an event of an emergency, I will follow the CTA procedures. I will remain calm and professional to express confidence to my passengers.
Cindy's Feedback
Good. You can expand your answer by explaining a past work situation when you've applied similar procedures to a situation. This helps the interviewer envision your contribution. You can try putting that additional information in the STAR format, which will help organize a story in an understandable and effective manner. STAR stands for situation, task, action, and result. If you'd like to learn more about the STAR format, you can find an article here: https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/
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