CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 30 of 30
CTA employees are trusted to be around passengers with valuables. Sometimes those valuables are left behind. What would you do if you found a purse full of cash left on one of our trains?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is all about honesty and integrity. The interviewer needs to know that you would choose to do the right thing, even when nobody is looking. The best way to answer this question is to give examples of integrity from your past. Because, as we all know, the best indicator of future behavior is past behavior. Integrity comes from being honest and being consistent with your moral values.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I were to come across a purse full of cash left on one of our trains, I would follow CTA protocol to a tee. It's important to me that I am trusted but also that I am kind. I would want someone to keep my belongings intact as well, should I lose something important. While working as an Uber driver, I had a passenger who lost a diamond earring during her ride. She called me the moment she noticed. I pulled over and looked for the earring and, sure enough, it had fallen between the seats. I could have lied and then sold the diamond; however, that is not something that I would do. Instead, I drove to her home and delivered the earring to her."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Without integrity, what do we have? One example of honesty was when I was offered last years' answer key for my algebra final. I refused to take the answers even though I could have used the boost in my mark. If I were to find valuables on a train, I would contact the person right away and make arrangements for them to get their belongings back. I look forward to training at CTA where I am sure to learn more surrounding protocols for these types of situations."
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Anonymous Answer
If I found a purse with cash on my bus. I will follow the training protocols. I will check for information about that person and I will contact her/him to return her/his belongings.
Cindy's Feedback
Very good. The question is probing for information about your ability to follow a process and of course your honesty. If you have an example from your past work experience that shows these qualities in action, it would help convince the interviewer of your fit for the position.
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