CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 22 of 30
Tell me about a challenge in your current job that you have overcome.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Every job presents its unique challenges. The interviewer would like to know the most significant challenge, problem, or situation that you have had to overcome in your current role.
Your answer to this question will reveal to the interviewer the seniority that you have, and the level of engagement that you bring to work. Discuss a time when you faced a significant challenge, being sure to clearly outline the situation, your actions, and the result. Remember: interviewers love specific numbers and quantifiable results!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role, timely and effective communication had been the biggest issue. This breakdown of communication was causing safety issues and costing the company a lot of money. After taking two weeks to research, craft a strategy, and put together a presentation on available tools, I approached our management team with the top three programs that could save us a lot of time and error. These options included Wrike, Slack, and Monday, which are all productivity and team-based communication tools. Management took the suggestions and implemented one of the applications across three departments; allowing us to more easily communicate without losing emails or letting important tasks fall off."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As a recent university graduate, the biggest challenge that I faced was managing my courseload while also working part-time to pay my tuition. To stay organized, I used a lot of technology and practical applications such as iCal and Evernote. I also found a mentor who could help me to prioritize what I needed to do to launch my career in transportation. By reaching out and asking for help and advice, I was able to reach my goal of graduating top of my class while completing school debt free."
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Anonymous Answer
In my job, I work with a kid with Down syndrome. This kid was raised as a sick person. He was unable to do anything by himself. I have to teach the parents and the kid to be independent. Now he can do many essential things by himself.
Cindy's Feedback
The question is asking you to answer with a story, and you've begun to do that. Add more detail, especially around how you were able to cover the challenges presented. What skills did you use to get a good result?
You may want to review the STAR format again to craft an effective answer. https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/
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