CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 16 of 30
As a public transit operator, you will meet hundreds of new people every day. In which ways do you embrace diversity?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Diversity and inclusion are important topics at CTA and the interviewer would like to know that you share a mindset of inclusion and equality. The interviewer wants to see that you understand the importance of acknowledging people different from you. This acceptance may come in the form of being kind to the people that you meet and treating everyone the same. Discuss how you embrace diversity in your personal and professional life.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I too am a minority so, I appreciate it when someone else reaches out to learn about me and my culture. I fully recognized the needs and the difference in the needs of others. For me, embracing diversity encompasses culture but also gender identity, age, and more. I am sensitive to and very accepting."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I appreciate that CTA is so open when it comes to conversations around diversity and inclusion in the workplace. I celebrate those different from me and take every opportunity to learn about what makes them unique. I recognize that everyone has a story, whether that be related to gender identity, sexual orientation, or heritage, for instance."
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Anonymous Answer
I like to have interact with new people. I am always open to know about different cultures and traditions. I like that CTA is concerned about diversity because I belong to the minority.
Cindy's Feedback
Ok, good start. Personal identification is a good way to start. Are there experiences working with the public that you can draw on to add detail? What are the key qualities needed to meet and manage so many different cultural expectations? Perhaps discuss the patience, listening skills, or problem-solving skills you've needed to use in other public-facing positions.
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