CTA Mock Interview
Practice 30 CTA interview questions covering transit operations, customer service, and Chicago's public transportation system.
Question 15 of 30
What do you believe to be the biggest challenge public transit faces today?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
There are a few main themes in public transit when it comes to challenges and obstacles. These include safety and security, funding, changes in travel habits, technical innovation, and workforce development. The interviewer wants to see that you have an idea of these challenges and that you come from a place of understanding. Discuss one problem that you believe to be significant. This question is an opportunity for you to ask questions or showcase your industry knowledge. Your approach will differ based on your level of experience.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I believe that one of the biggest challenges public transit faces today is keeping up with the technical innovation in the transportation industry, and then balancing the introduction of tech with the expectations of passengers and the public. Technological innovation is bringing around new options when it comes to travel, but it is also changing people's expectations. In my current company, we are looking at everything, including everything from mobile ticketing to real-time data collection and analysis capabilities."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"From observation, I think that a significant challenge that public transit faces could be safety and security. Issues that never go away include emergency preparation, crime reducing, and supporting 24/7 passenger safety. Could you tell me more about what CTA is doing to tackle these important issues?"
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Anonymous Answer
For me, the biggest challenge is keeping the safety and security of all passengers. I think emergency services have to be the primary challenge.
Cindy's Feedback
Yes, safety has to be a concern. Why is this the biggest current challenge? Have you read anything that you can discuss that shows your interest in the CTA and your familiarity with their current challenges? If you were given the position, how would you contribute to a solution?
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