What does your typical workday look like?
The interviewer would like to discover more about your day-to-day responsibilities and duties. If you are coming from another bank, it's likely similar to what would be required in the position with Bank of New Zealand; however, it's important to describe your daily activities. Consider whether you spend time supporting customers in financial recovery, building customer relationships, assisting customers with opening or closing accounts, etc. Read the job description thoroughly, and discuss the areas of responsibility you have experience in and perform daily. Keep a positive tone as you describe what your current role entails daily, and refrain from complaining about certain duties or feeling overwhelmed by the day-to-day tasks.
"In my current role as a casual banker, each day I spend time educating customers on bank products and services, fielding customer enquiries to help determine the appropriate person or department to assist, supporting customers who need assistance using technology like internet banking or SMART ATM, updating customer accounts, and completing change and cash orders. From reading your job description, it sounds like my current responsibilities and experience align well with the responsibilities posted for this role."
"I have many responsibilities in my current role. Throughout the day, I engage customers in a friendly manner and welcome them into the bank. I spend a majority of my day processing customer transactions banking needs, updating their personal information, assisting with general product questions, and recommending products or services that will help customers meet their financial needs. Customer service is my focus every day and I do all that I can to ensure each customer has a positive experience when they enter the bank."
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