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Apple Mock Interview

Question 10 of 31 for our Apple Mock Interview

Apple was updated by on March 10th, 2020. Learn more here.

Question 10 of 31

At Apple we always think of the customer first. What are the top 3 ways that we can ensure consumer satisfaction?

"I feel that consumer satisfaction comes first from offering value. The product must be surprisingly high quality, be easy to use, and solve an essential problem for the customer. The other ways I ensure consumer satisfaction is through easy access to answers, and fast fulfillment. With Apple, I will ensure that every customer receives a solid overview of how to best use their new device. I will offer solutions by way of new and exciting application suggestions and shortcuts on their new devices."

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How to Answer: At Apple we always think of the customer first. What are the top 3 ways that we can ensure consumer satisfaction?

Advice and answer examples written specifically for an Apple job interview.

  • 10. At Apple we always think of the customer first. What are the top 3 ways that we can ensure consumer satisfaction?

      How to Answer

      When it comes to Apple products and devices, the satisfaction of their customers is everything! These days, with reviews online, and the power of social media; the interviewer wants to know how you will ensure that customer satisfaction is a priority.

      Written by Rachelle Enns on September 1st, 2021

      Answer Example

      "I feel that consumer satisfaction comes first from offering value. The product must be surprisingly high quality, be easy to use, and solve an essential problem for the customer. The other ways I ensure consumer satisfaction is through easy access to answers, and fast fulfillment. With Apple, I will ensure that every customer receives a solid overview of how to best use their new device. I will offer solutions by way of new and exciting application suggestions and shortcuts on their new devices."

      Written by Rachelle Enns on September 1st, 2021

      Experienced

      "There are many ways to ensure consumer satisfaction; however, I feel that the 3 top ways to ensure customer satisfaction are through top-notch service, excellent follow-up, and consistently providing a product that solves a specific and important everyday need. Apple checks all of these boxes; whether it be with your great customer service training or the multiple resources online for customers looking for tutorials on how to use their Apple device, or troubleshoot a small issue."

      Written by Rachelle Enns on September 1st, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "The top 3 ways to ensure consumer satisfaction are to ensure quality, prompt service, go above and beyond for the customer, and provide alternate solutions for the problem."

      Rachelle's Feedback

      These are fantastic ways to go above and beyond for the customer! Do you have an example of a time when you met a customers' needs this way?
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