Senior Technical Support Engineer Mock Interview

To help you prepare for your Senior Technical Support Engineer interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Do you hold daily standup meetings with your team, and if so, why are they important?

Standup meetings are a component of the Agile methodology. However, this same technique can be used in any profession in which a team needs to accomplish daily tasks or advance their progress on a project. As an IT professional, you are expected to be familiar with this term and to incorporate it in some manner into your operations. Interviewers will likely ask you about this to see how organized you are and how you manage your team.

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30 Senior Technical Support Engineer Interview Questions & Answers

  • 1. Do you hold daily standup meetings with your team, and if so, why are they important?

  • 2. Can you define OSI and provide an example?

  • 3. Please detail the sequence of steps performed by the computer's bios when a computer is turned on.

  • 4. Can you describe the different types of firewalls you may find in a typical network topology?

  • 5. Please describe the BOOT.INI file in Microsoft Windows and discuss what it is used for.

  • 6. In your opinion, what are some of the characteristics a technical support engineer should possess?

  • 7. What is a heat sink, how is it used in a computer system, and what technical issues could it be related to?

  • 8. Why would you recommend that a user purchase a processor which has more cache memory?

  • 9. What is an Application Binary Interface, or ABI, and how does it differ from an API?

  • 10. What is a child domain?

  • 11. Can you explain the difference between forward and reverse lookup in DNS?

  • 12. What are some of the duties you typically assign to your team members?

  • 13. When looking to hire someone for your team, what qualities do you look for in a technical support employee?

  • 14. What does SATA stand for, and what is its purpose?

  • 15. What is a jumper, and how could it impact the function of a computer system or device?

  • 16. Walk me through the process you use to troubleshoot an issue.

  • 17. What is a "Spike" in the context of the role of a senior technical support engineer?

  • 18. Discuss the ways you support your team when they work on daily activities or projects.

  • 19. How well do you deal with frequently changing requirements, and what techniques do you use?

  • 20. Would you mind defining the various roles of a Scrum team?

  • 21. Can you explain the difference between burn-up and burn-down charts?

  • 22. What is your strategy for upgrading the skills of your team?

  • 23. If you were leading a team of three technical support engineers, how would you divide tasks between them?

  • 24. When acting as the IT Team Leader, how would you prioritize the following work?

  • 25. What is the best way to create a test procedure to diagnose an issue when you don't have any supporting documents?

  • 26. What techniques or tools do you recommend when ensuring that the procedure used to diagnose an issue is comprehensive?

  • 27. What is a disk partition, and how many partitions can a hard drive have?

  • 28. What is Ghost Imaging, and how is it used?

  • 29. What would you do if a user needed to access a file on a shared drive, but for some reason, they are unable to?

  • 30. Can you explain the differences between an SDK and an API?