How to Answer: Tell me about a time when you demonstrated you were trustworthy.
Advice and answer examples written specifically for an American Express job interview.
3. Tell me about a time when you demonstrated you were trustworthy.
Why the Interviewer Asks This Question
A lack of integrity in the workplace can negatively affect morale, or be damaging to the culture of a brand that was built upon principles of integrity. The interviewer wants to get a better understanding of your moral principles and where you fall on the scale. For example, there's a type of person who would point out mistakes made by a co-worker to a manager with the ulterior motive of making themselves look better by making someone else look worse, and there's the type of person who would let that employee know before a manager noticed their mistakes, giving them a helping hand.
Written by Kevin Downey on February 9th, 2022
How to Answer
You can prove your trustworthiness in an example that shows a manager entrusted you with the responsibility of value, like managing money or an important client. Often a person will be given specific procedures to follow when they begin a new job, and there can be the temptation to get lazy and do things 'the easy way' as they get more comfortable. Give an example that speaks from your experience.
Written by Kevin Downey on February 9th, 2022
What You Need to Know
Integrity is one of the values of American Express. Integrity is defined as being honest with moral principles. A person with integrity will continue to follow procedures as expected, even when no one is looking. Integrity is the altruism of doing the right thing for the principle of it. Altruism wins over self-interest.
Written by Kevin Downey on February 9th, 2022
1st Answer Example
"Integrity is fundamental to me. I was once given credit for a report that I did not create. I did present the report, but one of my staff members had put it together for me. I made sure to show thanks for the compliment and alert everyone to its creator. I took my subordinate out to lunch later for making me look good."
Written by Elisabeth Walter
2nd Answer Example
"Our department placed a large order for a client. When the item arrived at the warehouse, they'd received the shipment, but the order they received was wrong. Management assigned me to investigate the matter, and they believed a coworker of mine who had made a few mistakes along these lines was responsible. While they prepared a write-up for this employee, I realized the mistake was mine. I confessed to the error and told them if anyone deserved being written up it was me. Due to my honesty and the fact that I hadn't made any prior mistakes, I was given a verbal warning and tasked with the cleanup. I also took it upon myself to admit my error to the employee it was blamed on. They said I didn't need to apologize since I never blamed them for it."
Written by Kevin Downey on February 9th, 2022
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