Aetna Mock Interview

Practice 35 Aetna interview questions covering healthcare strategy, member services, and values-based scenarios.

Question 6 of 35

Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In health care, technology changes rapidly. From hospitals and clinics to insurance providers, healthcare staff needs to be flexible and adaptable to learning new technology, and this is especially true at Aetna. Your interviewer needs to be sure you would join Aetna with the ability to learn their systems quickly and be able to adapt to their changing technology in the future.

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"I currently use a proprietary CRM that our company developed. I use it to track my conversations with customers. I also use all of the Microsoft Office tools and especially love OneNote. These tools have eliminated my need to have post-it notes, and I'm better able to keep track of everything. When I started this role, it took me about one week to learn the system, and then I was fully up and running."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"In my internships, I used a lot of Office 365 tools, especially PowerPoint and Excel. I have put together at least 20 presentations this year alone! Learning new technology comes easy to me because I grew up with it and can watch YouTube videos if I don't understand something right away."

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

As you answer this question, demonstrate expertise in electronic systems and embrace learning new technology. Talk about a time you were required to learn new technology in the past on the job. Paint a clear picture of the technology, what you had to learn, and how you went about training. Make sure your interviewer walks away knowing that you will be adaptable to changing technologies now and in the future.

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Anonymous Answer

New technology is exciting to me. I love to try all the functions and see what data can be used to help our teams. That is in fact the sort of thing I was doing when I got the promotion to Quality Consultant. I attend all the training that are offered. I'm not afraid to ask for assistance if I'm just not understanding something.

Amanda's Feedback

Great job! Embracing technology and using it well are key skills that most employers value. You can also share an example of a new technology you've mastered and how that technology has helped you work efficiently or meet another need.

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35Aetna Interview Questions & Answers

Behavioral

1.The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

Discovery

2.What inspired you to apply for this position at Aetna?

Behavioral

3.The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

Behavioral

4.At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

Behavioral

5.You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

Behavioral

6.Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

Behavioral

7.At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

Operational

8.At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

Behavioral

9.This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

General

10.To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

Behavioral

11.You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

Behavioral

12.Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

Behavioral

13.Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

Behavioral

14.We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

Behavioral

15.We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

General

16.What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

General

17.If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

Behavioral

18.At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

Education

19.Tell me about your healthcare-related education and training.

Behavioral

20.At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

General

21.We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

Operational

22.At Aetna, how will you connect with a customer you are working with virtually?

General

23.If Aetna hired you today, what would you accomplish first?

Communication

24.What is your process of explaining technical information to people who aren't technical?

Behavioral

25.At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

Communication

26.This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

Behavioral

27.At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

Operational

28.At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

Leadership

29.At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

Operational

30.How will you demonstrate sensitivity to others that have a different background than you at Aetna?

General

31.What is your first reaction when you do something wrong in your work?

Discovery

32.What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

Communication

33.How would you describe your written communication skills?

Behavioral

34.Talk about a time you had to work closely with someone who had a problematic personality.

Behavioral

Aetna Mock Interview

Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

35Aetna Interview Questions & Answers

1.The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

2.What inspired you to apply for this position at Aetna?

3.The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

4.At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

5.You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

6.Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

7.At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

8.At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

9.This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

10.To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

11.You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

12.Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

13.Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

14.We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

15.We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

16.What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

17.If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

18.At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

19.Tell me about your healthcare-related education and training.

20.At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

21.We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

22.At Aetna, how will you connect with a customer you are working with virtually?

23.If Aetna hired you today, what would you accomplish first?

24.What is your process of explaining technical information to people who aren't technical?

25.At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

26.This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

27.At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

28.At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

29.At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

30.How will you demonstrate sensitivity to others that have a different background than you at Aetna?

31.What is your first reaction when you do something wrong in your work?

32.What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

33.How would you describe your written communication skills?

34.Talk about a time you had to work closely with someone who had a problematic personality.

35.How have you handled stress on the job in the past?