AECOM Mock Interview

Practice 35 AECOM interview questions covering technical expertise, project delivery, and client collaboration.

Question 29 of 35

What would you do if a client asked you about a product or service, and you were unsure of the answer?

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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

The interviewer asks this question to evaluate how self-guided you are in your work and how developed your customer service skills are. Consider how you approach your communication with a client while coming across as an expert representative of your company. Discuss the resources you tap into to deliver a clear and concise answer.

Kevin Downey

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have on hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

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35AECOM Interview Questions & Answers

Experience

1.This position with AECOM requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

Communication

2.At AECOM, we seek to hire employees who can read between the lines in order to uncover our clients' potential needs. Give me an example of how you have successfully done this in a previous role.

Communication

3.In this role with AECOM, you will be required to make regular presentations to our clients. How comfortable are you with public speaking and creating PowerPoint presentations?

Knowledge

4.We have many strong competitors. What makes AECOM stand out, and how could we improve?

Knowledge

5.What do you know about our clients at AECOM and the services we offer?

Behavioral

6.We have a very specific personality type that fits well with the strong corporate culture at AECOM. Describe your personality in three words.

Experience

7.We have a healthy yet competitive culture at AECOM. How do you track your personal successes and metrics? How often do you look at your KPIs?

Customer Service

8.At AECOM, we do everything to ensure that our clients are satisfied. What is your client service philosophy?

Behavioral

9.Are you currently interviewing with any of our competitors? Why do you want to work for AECOM over our competitors?

Behavioral

10.This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with AECOM while setting a strong groundwork of trust with your new team members?

Experience

11.When have you had to change a major component of your project due to new information being presented?

Experience

12.Tell me about a project you recently completed ahead of schedule.

Experience

13.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

Career Goals

14.If you could start your career over again, what direction would you take?

Leadership

15.What type of manager brings out the best in you?

Communication

16.How do you handle communicating bad news to a fellow worker or subordinate?

Customer Service

17.How would you describe your relationship with your customers or clients?

Communication

18.How do you explain complicated concepts to those who may not understand?

Behavioral

19.Outside of work, what type of creative activities do you like to pursue?

Education

20.Tell me about a time you took on a new course in order to improve your work performance.

Experience

21.Tell me about your most significant work experience that relates to this position.

Trust

22.Have you ever broken a confidentiality agreement?

Behavioral

23.Do you prefer to work in a team-based position or individually?

Leadership

24.When do you feel your leadership skills are most effective?

Behavioral

25.How do you evaluate success among your team members?

Behavioral

26.How do you balance life and work?

Behavioral

27.What sources do you look to when you need to solve a complicated problem?

Career Goals

28.How would you prefer to be compensated?

Communication

29.What would you do if a client asked you about a product or service, and you were unsure of the answer?

Behavioral

30.How would you rate your performance in this interview so far?

Leadership

31.How do you motivate others on your team?

Career Goals

32.What is your long-range career objective?

Experience

33.How do you manage your time?

Behavioral

34.Who is your role model, and why?

Behavioral

AECOM Mock Interview

What would you do if a client asked you about a product or service, and you were unsure of the answer?

35AECOM Interview Questions & Answers

1.This position with AECOM requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

2.At AECOM, we seek to hire employees who can read between the lines in order to uncover our clients' potential needs. Give me an example of how you have successfully done this in a previous role.

3.In this role with AECOM, you will be required to make regular presentations to our clients. How comfortable are you with public speaking and creating PowerPoint presentations?

4.We have many strong competitors. What makes AECOM stand out, and how could we improve?

5.What do you know about our clients at AECOM and the services we offer?

6.We have a very specific personality type that fits well with the strong corporate culture at AECOM. Describe your personality in three words.

7.We have a healthy yet competitive culture at AECOM. How do you track your personal successes and metrics? How often do you look at your KPIs?

8.At AECOM, we do everything to ensure that our clients are satisfied. What is your client service philosophy?

9.Are you currently interviewing with any of our competitors? Why do you want to work for AECOM over our competitors?

10.This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with AECOM while setting a strong groundwork of trust with your new team members?

11.When have you had to change a major component of your project due to new information being presented?

12.Tell me about a project you recently completed ahead of schedule.

13.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

14.If you could start your career over again, what direction would you take?

15.What type of manager brings out the best in you?

16.How do you handle communicating bad news to a fellow worker or subordinate?

17.How would you describe your relationship with your customers or clients?

18.How do you explain complicated concepts to those who may not understand?

19.Outside of work, what type of creative activities do you like to pursue?

20.Tell me about a time you took on a new course in order to improve your work performance.

21.Tell me about your most significant work experience that relates to this position.

22.Have you ever broken a confidentiality agreement?

23.Do you prefer to work in a team-based position or individually?

24.When do you feel your leadership skills are most effective?

25.How do you evaluate success among your team members?

26.How do you balance life and work?

27.What sources do you look to when you need to solve a complicated problem?

28.How would you prefer to be compensated?

29.What would you do if a client asked you about a product or service, and you were unsure of the answer?

30.How would you rate your performance in this interview so far?

31.How do you motivate others on your team?

32.What is your long-range career objective?

33.How do you manage your time?

34.Who is your role model, and why?

35.What is your biggest professional regret?