Top 50 Bank Teller Interview Questions and Answers

Question 1 of 50

Give me an example of how you keep track of details while engaging in conversation?
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1. Give me an example of how you keep track of details while engaging in conversation?
Best Answer
I'm a great multitasker so listening and working at the same time is no problem.
2.
Listening to key words and finding if i have that common trait to communicate back to them.
3.
I can work in multitask I m listening to the client while I m helping another client inquiries over the phone at the same time.
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2. What signs of trust have you demonstrated in the past while working?
Best Answer
I worked in retail, so trust was a huge issue. I had to be a reliable employee that my managers depended on and someone who they knew would not be dishonest with cash-handling or the product.
2.
Being in charge of a busy restaurant and taking care of customers and letting someone other than myself use the cash register.
3.
When trust exists in an organization, almost everything else is easier and more comfortable to achieve. One has to learn to trust someone else handling cash from the same register or to achieve budgeted sales especially in retail store.
4.
I was also so polite and kind that I never caused unwanted attention to myself.
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3. How did you handle the recent financial crisis with customers?
Best Answer
by calmly explaining the situation
2.
I would seek help in solving the issue if I could not solve the problem myself.
3.
Added an extra service to my current services at no charge.
4.
I dealt with the situation and treated each customer fairly.
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4. Why are you the best person for this position?
Top Answer
Iam the best person of this position because i have aaccounting back ground and i like to work my best on your company.
Second Best
I am very goal oriented and i enjoy communicating with people and satisfying them. also, my communication skills and friendly approach can improve customer satisfaction in the firm.Dependable, honest, and pays attention and takes criticism well, will listen to suggestions to better my job and make it easier for me.I am the best person for this position because I am people person, focus on details, team player, and I always work 100% e
3.
Thanks for the guide.
4.
I am a very motivated person and enjoy working with people.
5.
I am the best person for this job because I am determined, motivated and I offer over 10 years of customer service and sales experience.
6.
I am very goal oriented and i enjoy communicating with people and satisfying them. also, my communication skills and friendly approach can improve customer satisfaction in the firm.
7.
Because I have the ability and skills that applicable in this position.
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5. Tell me about yourself.
Top Answer
Dedicated moviated always on time get along well with others know how to deal with conflict.
Second Best
Tell me about yourself.
3.
I am a swiched on team player and leader exhibitng counsious undersatanding of what drives the success of business,i carry a wealth of experiance form genesis bank.currently am deploying my natural flair of customer services,sales and support with metbank,were i am responsible for cash handling,accuracy ,customer services ,after have been a servant for genesis bank for 9 years
4.
I am a highly motivated person who loves a challenge and to give 100% to any task given to me.
5.
Ive been in banking for 10 years, I am dedicated, motivated and dependable. I love the bank environment. I would not see it any other way. I have a 4 year old son and spend most of my time outside of work making him happy.
6.
Tell me about yourself.
7.
I would always make sure that I fully explained the situation, the policies behind my decision, and why those policies exist. Usually by the end of the conversation, the person could see the other side of the situation.
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6. Tell me a time when you had to handle something drastic, but no one was around, how did you do it?
Best Answer
what are some of the aspects that you do not like the job
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7. If you were CEO of your last banking company, what would you change?
Best Answer
what are some of the aspects that you like about the job
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8. How many years of cash handling have you had?
Top Answer
I have had four years of cash handling in a retail setting.
Second Best
About 3 years to handling cash.
3.
I have handled cash for several years in the past.
4.
I have had several years of cash handling experience in my past.
5.
I have 1 month experience which I have attained when I was a clerk intern at endola circuit.
6.
I have had over 10 years in cash handling both in banking and in stores.
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9. How well do you know online banking?
Best Answer
I have many years banking on line my self. To be able to do my banking any time of the day is very convenience.
2.
I'm very familiar with it,follow the steps that it gives you online and proceed with what you have to complete.
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10. what are your strengths
Top Answer
I do have alot of patience.
Second Best
Good Communication within customer and make confident to them and have the best attitude and team work.
3.
My strengths are having patients, fallow direction, and have great math skills.
4.
Patience, accuracy, passionate about giving great customer service, i take opportunity as a learning experience and im not afraid to try new things.
5.
Neat ,great customer service,organize.
6.
Why do you want to work here?
7.
By falling we learn to go safely.
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11. Do you hope to move up as a bank teller into another position within the bank?
Best Answer
Yes I would love to move into another position within the bank because I love banking and accounting and I know my potential and a promotion would not only means self actualization but would be focusing on being a better employee to deliver more quality customer service to aid in achieving the goals of the organiza.
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12. Some say a bank teller has an easy job, do you get offended by that?
Best Answer
Yes because for one you are deang with people money. and it is never easy when your dealing with other people because a lot could go wrong. so it reqires a lot of dedication, time and communication.
2.
Not at all. Any job can be easy if your comfortable with the position and know the work it entails.
3.
No im not get offended on that because all job is make easy if you know how to work with your job.
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13. Tell me about your favorite co-worker/boss you've had in the past.
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14. How well do you think on your feet?
Best Answer
I am good at assessing situations efficiently and effectively and come up with a solution to a customers problem quickly.
2.
Very quick to see the problem and find the solution.
3.
I am very good at assessing the situation quickly and coming up with a solution.
4.
Great, at a previous job i was on my feet all day as a hairdresser and a shift manager for a restaurant.
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15. What sales techniques did you employ at your last bank to push customers to opening up CDs or any other banking options?
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16. Tell me about your cash handling experience.
Best Answer
Tell me about your cash handling experience
2.
Tell me about your cash-handling experience?
3.
I have a lot of cash experience over the years with a lot large amount of cash I am very accurate in count cash. I am very dedicated in keep my cash in balance.
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17. Why do you want to work for this bank?
Best Answer
I'm looking forward to becoming an associate of this professional, strong bank who believes in assisting all associates in achieving their highest potential.
2.
Because this is avery prestigeous bank that offers high quality service to its customers and it would be of great pleasure to be aprt of that and to help to continue offer high quality servive to its customers.
3.
This bank is a well-established and it excels in customer service.
4.
Well, I have worked for this company before. It was actually a great place to work, I learned alot, and was able to put my skills to work. I would like to come back and grow with this company long term.
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18. What is 42 + 37?
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19. A bank teller needs to be very organized, describe to me your organization characteristics?
Best Answer
Keeping track of things i lay down and use, remembering where things go, sometimes labeling them.
2.
Paying close attention to details of something i am doing, researching what i need to do to get the job done correctly.
3.
I am a very organize person, a tidy desk is a tidy mind. I like to get thinks done ahead of schedule, I am always punctual and at times I write down task I need to complete so I can do so in the most effective timing.
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20. Do you hope to move up as a bank teller into another position within the bank
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21. What is your education background?
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22. What advice do you give to customers calming their minds on the whole financial crisis?
Best Answer
We are fdic insured up to 250,000 dollars.
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23. What attracted you to this company?
Best Answer
Would like to make a change from my present employment.
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24. If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
Best Answer
Accept the tranaction and thanking the customer for banking with us.
2.
No, I count the money and complete the transaction.
3.
no I don't roll my eyes with this tranaction. I am happy to count the ones putting then in piles of 50 one
4.
Never, suggest if they need to move that money to another type of account where it can gain more interest or easier to access if needed all at once.
5.
I would take that money to a machine and count and wrap it for deposit no questions asked.
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25. There is a strong demand for bank tellers, why are you better than the rest?
Best Answer
I feel that my years of banking experience and strong customer service skills are exceptional.
2.
Can count back change without difficulty, work well with others, and great customer service skills.
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26. Have you ever caught counterfiet money before, what was the process you took afterwards?
Best Answer
Yes i have and immediately the police was called and the bill was taken.
2.
No, i never caught counterfiet money before.
3.
No I have never caught counterfeit money. But if I should I would contact the necessary authorities, first my supervisor then the police.
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27. Explain your greeting and how you handled each transaction at your last bank.
Best Answer
What do you feel is the most important asset a Bank Teller can have?
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28. Are you okay working without a break if the bank needs it?
Best Answer
I am ok with taking a break later than normal if business needs dictate it but by law i know that i must take my legally mandaated breaks.
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29. When a night deposit slip has more money than listed, what do you do?
Top Answer
Recount the deposit to make to figure the mistake.
Second Best
Call murchant as soon as possible and tell them about it.
3.
Verified cash with another coworker and we both sign.
4.
I ask another employee to recount it then call the customer to see what they want done with the extra cash.
5.
have another co-worker verify it with you and than both initials the deposit slip than call the customer and let them know what they want us to do with the money.
6.
Talk about it to my supervisor.
7.
i don't know
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30. Do you know anyone that works in the banking industry?
Best Answer
yes,
2.
Yes, my cousin she has been a teller for many years after she was widowed.
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31. Tell me about a time when you missed some important details about a transaction, what happened?
Best Answer
Well once I forgot to write up a price accuracy form at my previous job, so I had to go search for the product UPC in order to submit the form.
2.
I immediately informed the manager on duty immediately to correct the problem.
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32. Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
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33. Describe a bad customer service experience you have had in the past and how you handled it?
Top Answer
Well im a patiant person.
Second Best
Describe a bad customer service experience you have had in the past and how you handled it?
3.
I am still smile to customer and try to help that they want .
4.
Get another teller to verify the cash, then let the customer know.
5.
Have had extensive experiance handling money and details.
6.
Someone got the wrong pizza crust they ordered, and was mad, and i made them a new one free of charge and let them keep the old one and gave them a 15% discount on their next visit to my restaurant.
7.
I have a good communitcation with customer, best attitudes, good team work....
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34. What is your ideal company?
Best Answer
Someone who cares about its employees as well as the customers patronizing it.
2.
Company that is trusted by clients.
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35. Have you ever dealt with a stressful situation while working before? What happened, how did you make it through?
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36. Would you mind working at another branch if needed?
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37. Do you enjoy socializing with customers?
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38. Why do you want to be a bank teller?
Best Answer
People friendly person, pays attention to details, follow directions well.
2.
I am at a crossroads in my life, and would like to become a bank teller to determine if a career in banking would be a direction I would like to go into.
3.
Besides being honest and.
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39. Walk me through a typical day for you at your last bank.
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40. Why did you leave your last job?
Best Answer
It was an internship.
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41. Customers can have a nasty attitude if they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
Best Answer
I would tell them that I apologize for the long wait and ask how may i assist them?
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42. What was your main weakness at your last job that you would like to improve upon at this one?
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43. Do you hand count or use the counting machine?
Best Answer
I use hand count first and after I will use the counting machine to double check this money.
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44. Where are you goals set at in the banking industry?
Best Answer
Starting out as teller, moving up to head teller, eventually back to school for some finance training to get a degree to move up with the company.
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45. Tell me about a time when you had not done a task correctly because you were not trained propperly?
Best Answer
I always make sure that the task was given is completely correct before I submit.
2.
When a customer asked for highlights with foils, and i had no clue as to what i was doing, but procedeed anyhow with it. turned out decent, they never knew.
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46. Describe a time when you had really felt good about a performance in your job?
Best Answer
It was inventory time and I was nervous wondering what the result would come out to be.I felt good when I learned I achieved the goal of coming below the companies standard.
2.
Previously I worked as a cashier at Stine lumber and I had customer that received bad experience from associates they asked to help them I walked away from my register because I had no customer at the time and gave them the assistance they needed
3.
Helping a customer and fulfilling their needs.
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47. Can you multi-task? What experiences have you done that represent to me how well you multi-task?
Best Answer
I can use the computer and answer questions at the same time, i can count money and talk at the same time.
2.
Yes i can multi-task,my recent cashier positions has allowed me to check guests out,provide customer serivice,check other locations for merchandise and handling each customer quickly and efficiently.
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48. Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
Best Answer
At pizza hut, our area manager, who picked on every last detail of something i did, i just listened to his suggestions to make it better and followed it like he wanted.
2.
Had a supervisor who always had an issue with my work performance, I just continued to do what I did everyday and never undermined their authority and their position was eventually taken from them.
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49. How does a career as a bank teller, fit along your career path?
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50. How do you look for counterfiet monies?
Best Answer
I am going to report to the supervisor.
2.
By holding the bill up to the light or making a mark with a permanent marker.
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Bank Teller
Career Field
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
Business
70%
Average
Provided
Two Weeks
40 Hrs/Wk

A bank teller is an employee of a bank who deals directly with most customers. In some places this employee is known as a cashier. Most bank teller jobs require a high school diploma and include training on the job.


Source: http://en.wikipedia.org/wik...
Last Updated: February 28, 2014, 2:42 am
Education Requirements

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired.

Work Environment

Tellers held about 545,300 jobs in 2012. About 91 percent worked in the depository credit intermediation industry, which includes commercial bank branches.

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Bank Teller Reviews

Jul 27, 2014
Why did you choose this profession?
I feel my qualification, strong communication skills, passionate, integrity, honest and strong customer service will match the criteria of this job.
What do you enjoy about being a Bank Teller?
Because I m confident I like business communication , helping customers and make satisfactory in the bank products I can become more independent and trustworth.
What areas do you dislike about being a Bank Teller?
If my drawer cash balance is against the cash that I started with beginning of the shift day, therefore I have to recount the money until it balance the cash drawer of beginning shift and end shift.
What special skills does it take to be a Bank Teller?
I have technical skill that I can count money by using Microsoft excel in spreadsheet I can also use hand system implementation skill, calculator by the way I have also interpersonal skill whereby time management , project management,
Aug 26, 2014
Why did you choose this profession?
I enjoy working with the public and helping in all ways that I am able. I also find great pleasure with working with others in the same profession.
What do you enjoy about being a Bank Teller?
The opportunity with working with the public and being of assistance to others.
What areas do you dislike about being a Bank Teller?
I do not have any negative feelings about my position.
What special skills does it take to be a Bank Teller?
I am friendly and outgoing. I enjoy communicating with others and helping with their needs. I also strive for accuracy and take pride in what I achieve.
What do you find to be the most challenging part of your job?
Every job has its challenging moments. It all depends on how you look at it.
Tell me about the hours you are used to working and your schedule.
I am custom to working any and all hours. I am very flexible and reliable and I am open to work what is expected of me.
What are some of the benefits you are custom to as a Bank Teller?
I am just looking for the typical benefits offered for this position. I am easy to please and adjust well.
What are some of your most memorable experiences as a Bank Teller?
The unforgettable customers that put a smile on your face and make your day enjoyable.
Sep 7, 2014
What do you enjoy about being a Bank Teller?
I enjoy providing excellent customer service as well as assisting clients with their needs.
Sep 8, 2014
Why did you choose this profession?
There is no particular reason, I wanted to expand my work background and decided bank teller.
Sep 13, 2014
Why did you choose this profession?
I am very interesting in business field from the begining.
Why did you choose this profession?
I am very interesting in business field from the begining.