Top 50 Bank Teller Interview Questions and Answers

Top
1. If you were CEO of your last banking company, what would you change?
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Best Answer
what are some of the aspects that you like about the job
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25%
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2. How many years of cash handling have you had?
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Best Answer
About 3 years to handling cash.
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2.
I have had four years of cash handling in a retail setting.
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3. what are your strengths
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Top Answer
Dedication.
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Second Best
I do have alot of patience.
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3.
Good Communication within customer and make confident to them and have the best attitude and team work.
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4.
Strengths are very good communication skills, dealing with customers on a daily basis,thinking on my feet and handling difficult situations.
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5.
I have good communication skills. I believe that communication skills are crucial in every job, but especially in job like this one.
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6.
My strengths are having patients, fallow direction, and have great math skills.
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7.
I'm a friendly guy.
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8.
Patience, accuracy, passionate about giving great customer service, i take opportunity as a learning experience and im not afraid to try new things.
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9.
Why do you want to work here?
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10.
I am a people person, very friendly and out going. I like to put people first and I can be counted on for giving outstanding customer service. I am very dtailed and I take my responsibilitits seriously and want to do what is best to help the company grow.
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11.
Determination to achieve; excellent communication skills at all levels; positive attitude towards all and firm when I need to be.
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12.
Listening well, asking questions, detail oriented, neat, punctual.
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0%
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13.
My strenths is i have the ability and skills.
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0%
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14.
Neat ,great customer service,organize.
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0%
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15.
What are your career options?
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16.
Responsible, patience, people person.
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17.
Love will find out the way.
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18.
By falling we learn to go safely.
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19.
If they say you are good, ask yourself if it be ture.
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20.
Your write very good!
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4. Some say a bank teller has an easy job, do you get offended by that?
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Best Answer
No im not get offended on that because all job is make easy if you know how to work with your job.
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2.
Not at all. Any job can be easy if your comfortable with the position and know the work it entails.
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3.
Yes because for one you are deang with people money. and it is never easy when your dealing with other people because a lot could go wrong. so it reqires a lot of dedication, time and communication.
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5. Why are you the best person for this position?
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Top Answer
Iam the best person of this position because i have aaccounting back ground and i like to work my best on your company.
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Second Best
I am very goal oriented and i enjoy communicating with people and satisfying them. also, my communication skills and friendly approach can improve customer satisfaction in the firm.Dependable, honest, and pays attention and takes criticism well, will listen to suggestions to better my job and make it easier for me.I am the best person for this position because I am people person, focus on details, team player, and I always work 100% e
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3.
Thanks for the guide.
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4.
I am the best person for this position because im hard worker, determine, consistent.
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5.
I am a very motivated person and enjoy working with people.
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6.
Because I have the ability and skills that applicable in this position.
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88%
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7.
I am the best person for this job because I am determined, motivated and I offer over 10 years of customer service and sales experience.
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86%
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8.
I am very goal oriented and i enjoy communicating with people and satisfying them. also, my communication skills and friendly approach can improve customer satisfaction in the firm.
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83%
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-71.4%
9.
Dependable, honest, and pays attention and takes criticism well, will listen to suggestions to better my job and make it easier for me.
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67%
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10.
I'm a very dependable person.
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11.
I have money handling experiencewith my last job.
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67%
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12.
I have experience dealing with some of the qualifications that a teller is to do on a daily basis.
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13.
I could bring a variety of talent to this position and get the job done.
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67%
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14.
I am handling cash for last 10 years and i have good customer service skill.
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67%
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15.
I am the best person for this position because I am people person, focus on details, team player, and I always work 100% energy.
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67%
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16.
I have accounting back ground.
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67%
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17.
Because i think i really can be a part of development to your bank. because i have some educations about this position like communication, English, Computer literacy...etc
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18.
Because i have the ability and skills about this position, and i am honist and a quick learner.
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19.
Because i have the computer skill and can handle sum of large cash, the important thing is i am honest, and reliable.
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20.
Because I have done post graduate certificate course in banking & I think I have all skills & knowledge & also im honest , hardworking person.
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21.
I like to work your company because you are giving a good training, i am a very depandable person and i need learn more because this is my first job in usa.
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33%
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22.
I am the best person for this position because I have the experience and I am a quick learner.
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29%
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23.
Banking ????? finance as a discipline,so I am more skilled in delivering my expertise on the job.
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6. Tell me about yourself?
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Top Answer
Tell me about yourself.
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Second Best
Tell me about yourself.
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3.
Ive been in banking for 10 years, I am dedicated, motivated and dependable. I love the bank environment. I would not see it any other way. I have a 4 year old son and spend most of my time outside of work making him happy.
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4.
I would always make sure that I fully explained the situation, the policies behind my decision, and why those policies exist. Usually by the end of the conversation, the person could see the other side of the situation.
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5.
Dedicated moviated always on time get along well with others know how to deal with conflict.
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6.
I am a swiched on team player and leader exhibitng counsious undersatanding of what drives the success of business,i carry a wealth of experiance form genesis bank.currently am deploying my natural flair of customer services,sales and support with metbank,were i am responsible for cash handling,accuracy ,customer services ,after have been a servant for genesis bank for 9 years
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7.
I am a highly motivated person who loves a challenge and to give 100% to any task given to me.
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8.
tell me why we should hire you?
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9.
Divorced, one son, love to read, walk, volunteer my time when available to my local food bank and church functions.
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10.
I'm a product consultant for the past 4 months,my jov is to handle customer with problem or enquiry.
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7. How well do you think on your feet?
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Best Answer
Very quick to see the problem and find the solution.
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2.
I am very good at assessing the situation quickly and coming up with a solution.
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3.
Great, at a previous job i was on my feet all day as a hairdresser and a shift manager for a restaurant.
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4.
I am good at assessing situations efficiently and effectively and come up with a solution to a customers problem quickly.
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8. Tell me about your cash handling experience.
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Best Answer
Tell me about your cash handling experience
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2.
Tell me about your cash-handling experience?
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55%
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9. What is your education background?
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10. If a customer comes with a $12,500 deposit, all in ones, do you roll your eyes to demonstrate your feelings towards his action?
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Best Answer
Accept the tranaction and thanking the customer for banking with us.
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2.
No, I count the money and complete the transaction.
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3.
no I don't roll my eyes with this tranaction. I am happy to count the ones putting then in piles of 50 one
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4.
Never, suggest if they need to move that money to another type of account where it can gain more interest or easier to access if needed all at once.
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5.
I would take that money to a machine and count and wrap it for deposit no questions asked.
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33%
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-25%
11. How well do you know online banking?
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Best Answer
I'm very familiar with it,follow the steps that it gives you online and proceed with what you have to complete.
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2.
I have many years banking on line my self. To be able to do my banking any time of the day is very convenience.
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12. A bank teller needs to be very organized, describe to me your organization characteristics?
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Best Answer
I am a very organize person, a tidy desk is a tidy mind. I like to get thinks done ahead of schedule, I am always punctual and at times I write down task I need to complete so I can do so in the most effective timing.
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2.
Keeping track of things i lay down and use, remembering where things go, sometimes labeling them.
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67%
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3.
Paying close attention to details of something i am doing, researching what i need to do to get the job done correctly.
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13. How did you handle the recent financial crisis with customers?
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Best Answer
by calmly explaining the situation
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2.
I would seek help in solving the issue if I could not solve the problem myself.
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3.
Added an extra service to my current services at no charge.
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4.
I dealt with the situation and treated each customer fairly.
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14. Do you hope to move up as a bank teller into another position within the bank
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15. Give me an example of how you keep track of details while engaging in conversation?
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Best Answer
I'm a great multitasker so listening and working at the same time is no problem.
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71%
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2.
Listening to key words and finding if i have that common trait to communicate back to them.
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40%
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3.
I can work in multitask I m listening to the client while I m helping another client inquiries over the phone at the same time.
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0%
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16. Do you know anyone that works in the banking industry?
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Best Answer
yes,
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2.
Yes, my cousin she has been a teller for many years after she was widowed.
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17. Are you okay working without a break if the bank needs it?
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Best Answer
I am ok with taking a break later than normal if business needs dictate it but by law i know that i must take my legally mandaated breaks.
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18. Have you ever caught counterfiet money before, what was the process you took afterwards?
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Best Answer
Yes i have and immediately the police was called and the bill was taken.
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2.
No, i never caught counterfiet money before.
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3.
No I have never caught counterfeit money. But if I should I would contact the necessary authorities, first my supervisor then the police.
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19. Tell me a time when you had to handle something drastic, but no one was around, how did you do it?
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Best Answer
what are some of the aspects that you do not like the job
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83%
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20. Why do you want to work for this bank?
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Best Answer
I'm looking forward to becoming an associate of this professional, strong bank who believes in assisting all associates in achieving their highest potential.
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2.
Because this is avery prestigeous bank that offers high quality service to its customers and it would be of great pleasure to be aprt of that and to help to continue offer high quality servive to its customers.
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3.
This bank is a well-established and it excels in customer service.
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4.
Well, I have worked for this company before. It was actually a great place to work, I learned alot, and was able to put my skills to work. I would like to come back and grow with this company long term.
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0%
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-0%
21. What is 42 + 37?
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-53.3%
22. There is a strong demand for bank tellers, why are you better than the rest?
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Best Answer
I feel that my years of banking experience and strong customer service skills are exceptional.
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100%
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2.
Can count back change without difficulty, work well with others, and great customer service skills.
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50%
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-40%
23. What sales techniques did you employ at your last bank to push customers to opening up CDs or any other banking options?
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24. What attracted you to this company?
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Best Answer
Would like to make a change from my present employment.
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20%
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-16.7%
25. Do you hope to move up as a bank teller into another position within the bank?
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Best Answer
Yes I would love to move into another position within the bank because I love banking and accounting and I know my potential and a promotion would not only means self actualization but would be focusing on being a better employee to deliver more quality customer service to aid in achieving the goals of the organiza.
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26. When a night deposit slip has more money than listed, what do you do?
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Top Answer
Recount the deposit to make to figure the mistake.
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Second Best
Call murchant as soon as possible and tell them about it.
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3.
Verified cash with another coworker and we both sign.
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4.
I ask another employee to recount it then call the customer to see what they want done with the extra cash.
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5.
have another co-worker verify it with you and than both initials the deposit slip than call the customer and let them know what they want us to do with the money.
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75%
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-60%
6.
Talk about it to my supervisor.
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67%
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-50%
7.
i don't know
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27%
+ / -
-25%
27. Would you mind working at another branch if needed?
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-40%
28. What is your ideal company?
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-40%
Best Answer
Company that is trusted by clients.
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67%
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-50%
2.
Someone who cares about its employees as well as the customers patronizing it.
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67%
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29. Describe a bad customer service experience you have had in the past and how you handled it?
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-40%
Top Answer
Well im a patiant person.
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80%
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Second Best
Describe a bad customer service experience you have had in the past and how you handled it?
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57%
+ / -
-50%
3.
Get another teller to verify the cash, then let the customer know.
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33%
+ / -
-25%
4.
Have had extensive experiance handling money and details.
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33%
+ / -
-25%
5.
Someone got the wrong pizza crust they ordered, and was mad, and i made them a new one free of charge and let them keep the old one and gave them a 15% discount on their next visit to my restaurant.
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33%
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-25%
6.
I am still smile to customer and try to help that they want .
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33%
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-25%
7.
I have a good communitcation with customer, best attitudes, good team work....
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14%
+ / -
-12.5%
8.
Well once I forgot to write up a price accuracy form at my previous job, so I had to go search for the product UPC in order to submit the form.
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0%
+ / -
-0%
30. What advice do you give to customers calming their minds on the whole financial crisis?
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-40%
Best Answer
We are fdic insured up to 250,000 dollars.
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100%
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31. Tell me about a time when you missed some important details about a transaction, what happened?
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-42.2%
Best Answer
Well once I forgot to write up a price accuracy form at my previous job, so I had to go search for the product UPC in order to submit the form.
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100%
+ / -
-50%
2.
I immediately informed the manager on duty immediately to correct the problem.
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0%
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-0%
32. Have you ever dealt with a stressful situation while working before? What happened, how did you make it through?
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-40%
33. What signs of trust have you demonstrated in the past while working?
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-30%
Best Answer
I worked in retail, so trust was a huge issue. I had to be a reliable employee that my managers depended on and someone who they knew would not be dishonest with cash-handling or the product.
+66.7%
50%
+ / -
-33.3%
2.
Being in charge of a busy restaurant and taking care of customers and letting someone other than myself use the cash register.
+66.7%
50%
+ / -
-33.3%
3.
When trust exists in an organization, almost everything else is easier and more comfortable to achieve. One has to learn to trust someone else handling cash from the same register or to achieve budgeted sales especially in retail store.
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0%
+ / -
-0%
34. Do you enjoy socializing with customers?
+42.9%
-31.4%
35. Why do you want to be a bank teller?
+34.3%
-22.9%
Best Answer
People friendly person, pays attention to details, follow directions well.
+85.7%
83%
+ / -
-71.4%
2.
I am at a crossroads in my life, and would like to become a bank teller to determine if a career in banking would be a direction I would like to go into.
+83.3%
80%
+ / -
-66.7%
3.
Besides being honest and.
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67%
+ / -
-50%
36. Do you get nervous when a line is forming? Customers can have little patience inside these bank walls at times..
+60%
-20%
37. Tell me about your favorite co-worker/boss you've had in the past.
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-20%
38. Why did you leave your last job?
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-20%
Best Answer
It was an internship.
+100%
100%
+ / -
-66.7%
39. What was your main weakness at your last job that you would like to improve upon at this one?
+36%
-20%
40. Customers can have a nasty attitude if they've been waiting in line long, what techniques do you employ to calm down customers when they get to you?
+46.7%
-20%
Best Answer
I would tell them that I apologize for the long wait and ask how may i assist them?
+100%
100%
+ / -
-66.7%
41. Where are you goals set at in the banking industry?
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-20%
Best Answer
Starting out as teller, moving up to head teller, eventually back to school for some finance training to get a degree to move up with the company.
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100%
+ / -
-50%
42. What do you feel the most important asset a bank teller must have?
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-20%
Best Answer
Integrity and honesty.
+100%
100%
+ / -
-50%
43. Can you multi-task? What experiences have you done that represent to me how well you multi-task?
+100%
-20%
Best Answer
I can use the computer and answer questions at the same time, i can count money and talk at the same time.
+100%
100%
+ / -
-50%
2.
Yes i can multi-task,my recent cashier positions has allowed me to check guests out,provide customer serivice,check other locations for merchandise and handling each customer quickly and efficiently.
+100%
100%
+ / -
-50%
44. Tell me about the most difficult supervisor you have ever worked with, and how you went about working with him or her?
+100%
-20%
Best Answer
At pizza hut, our area manager, who picked on every last detail of something i did, i just listened to his suggestions to make it better and followed it like he wanted.
+100%
100%
+ / -
-50%
2.
Had a supervisor who always had an issue with my work performance, I just continued to do what I did everyday and never undermined their authority and their position was eventually taken from them.
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100%
+ / -
-50%
45. How does a career as a bank teller, fit along your career path?
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-20%
46. Explain your greeting and how you handled each transaction at your last bank.
+100%
-20%
Best Answer
What do you feel is the most important asset a Bank Teller can have?
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100%
+ / -
-50%
47. Walk me through a typical day for you at your last bank.
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-20%
48. Describe a time when you had really felt good about a performance in your job?
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-20%
Best Answer
It was inventory time and I was nervous wondering what the result would come out to be.I felt good when I learned I achieved the goal of coming below the companies standard.
+100%
100%
+ / -
-66.7%
2.
Previously I worked as a cashier at Stine lumber and I had customer that received bad experience from associates they asked to help them I walked away from my register because I had no customer at the time and gave them the assistance they needed
+100%
100%
+ / -
-50%
3.
Helping a customer and fulfilling their needs.
+100%
100%
+ / -
-66.7%
49. Do you hand count or use the counting machine?
+100%
-20%
Best Answer
I use hand count first and after I will use the counting machine to double check this money.
+100%
0%
+ / -
-0%
50. How do you look for counterfiet monies?
+100%
-20%
Best Answer
I am going to report to the supervisor.
+100%
100%
+ / -
-50%
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Bank Teller
Career Field
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
Business
70%
Average
Provided
Two Weeks
40 Hrs/Wk

A bank teller is an employee of a bank who deals directly with most customers. In some places this employee is known as a cashier. Most bank teller jobs require a high school diploma and include training on the job.

Source: http://en.wikipedia.org/wiki/Bank_teller Last Updated: February 28, 2014, 2:42 am
Education Requirements

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired.

Work Environment

Tellers held about 545,300 jobs in 2012. About 91 percent worked in the depository credit intermediation industry, which includes commercial bank branches.

Bank Teller Career Reviews

Learn what a career as a Bank Teller is really like. Read our anonymous reviews!