Tell the interviewer what motivated you to apply for this position.
Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.
"I wish to work as a Telephone Operator because love phone conversations and helping customers solve their problems to the best of my abilities."
Why should we hire you?
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.
Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a customer-oriented professional, an excellent listener and have excellent relationship building skills."
What do you know about our company?
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.
It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle a difficult customer.
"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with a difficult client is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation)."
What is your greatest strength, and how will it help you as a Telephone Operator?
Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.
"I thrive on challenges and do not hesitate to work long hours to get the job done. I also have strong project management, time management and organizational skills which will absolutely benefit me in this role."
View All 24 Telephone Operators Questions and Answers
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