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Telephone Operators Interview Questions

24 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 24

Name a time when your ethics were tested on the job.

Telephone Operators Interview Questions

  1. 1.

    Name a time when your ethics were tested on the job.

  2. 2.

    What are your strongest computer related skills?

  3. 3.

    Why should we hire you?

  4. 4.

    Are you willing to work overtime, evenings, weekends or holidays if required?

  5. 5.

    What is your greatest strength, and how will it help you as a Telephone Operator?

  6. 6.

    Tell me about your post-secondary education.

  7. 7.

    Have you ever had to do quotes or calculations on the fly, during a call?

  8. 8.

    Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?

  9. 9.

    What does good customer service mean to you?

  10. 10.

    As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.

  11. 11.

    Have you ever quit a job with no notice? If so, tell me about the situation.

  12. 12.

    How would you rate your memorization skills?

  13. 13.

    What do you know about our company?

  14. 14.

    Why do you wish to work as a Telephone Operator?

  15. 15.

    Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?

  16. 16.

    How would your current or former employer describe you?

  17. 17.

    Tell me about your experience as a Telephone Operator.

  18. 18.

    What is your greatest weakness, and what are you doing to improve in that area?

  19. 19.

    How would you rate your communication skills?

  20. 20.

    As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?

  21. 21.

    What are your long term goals?

  22. 22.

    Have you ever handled an emergency call? If so, tell me about it.

  23. 23.

    What is the largest switchboard you have ever had to operate, i.e., how many lines?

  24. 24.

    Tell me about your organizational skills.