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Top 20 Telephone Operators Interview Questions

Question 1 of 24
What are your strongest computer related skills?
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Question 2 of 24
Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
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How to Answer
Tell the interviewer about your stress management skills and ability to work under pressure.

Answer Example
"I thrive under pressure and always remain calm in stressful situations. This is an opportunity to perform to the best of my abilities."
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Question 3 of 24
Why do you wish to work as a Telephone Operator?
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Tell the interviewer what motivated you to apply for this position.

Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.

Answer Example
"I wish to work as a Telephone Operator because love phone conversations and helping customers solve their problems to the best of my abilities."
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Question 4 of 24
Why should we hire you?
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Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.

Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Answer Example
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a customer-oriented professional, an excellent listener and have excellent relationship building skills."
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Question 5 of 24
What do you know about our company?
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Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.

It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Answer Example
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
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Question 6 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
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Question 7 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
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Question 8 of 24
What is your greatest weakness, and what are you doing to improve in that area?
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Question 9 of 24
Tell me about your experience as a Telephone Operator.
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Question 10 of 24
How would your current or former employer describe you?
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Question 11 of 24
Name a time when your ethics were tested on the job.
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Question 12 of 24
How would you rate your communication skills?
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Question 13 of 24
How would you rate your memorization skills?
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Question 14 of 24
As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?
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Question 15 of 24
Tell me about your post-secondary education.
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Question 16 of 24
Have you ever had to do quotes or calculations on the fly, during a call?
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Question 17 of 24
What is the largest switchboard you have ever had to operate, i.e., how many lines?
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Question 18 of 24
Have you ever handled an emergency call? If so, tell me about it.
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Question 19 of 24
What does good customer service mean to you?
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Question 20 of 24
Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?
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Question 21 of 24
What are your long term goals?
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Question 22 of 24
Are you willing to work overtime, evenings, weekends or holidays if required?
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Question 23 of 24
Have you ever quit a job with no notice? If so, tell me about the situation.
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Question 24 of 24
Tell me about your organizational skills.
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About Telephone Operators

August 18th, 2017

With the development of computerized telephone dialing systems, many telephone calls which previously required a live operator can be placed automatically by the calling party without additional human intervention. Before the advent of automatic exchanges, an operator's assistance was required for anything other than calling telephones across a shared party line. Callers spoke to an operator at a Central Office who then connected a cord to the proper circuit in order to complete the call. Being in complete control of the call, the operator was in a position to listen to private conversations. Direct Dial (DDD) systems were developed in the 1920s to reduce labor costs as usage increased, and to ensure privacy to the customer. As phone systems became more sophisticated, this sort of direct intervention by the telephone operator was needed less and less.

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