Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Telephone Operators Interview
Questions

24 Questions and Answers by Rachelle Enns
Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Communications    

Question 1 of 24

Name a time when your ethics were tested on the job.

How to Answer
Example Answer
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Answer Examples

1.

Name a time when your ethics were tested on the job.

Provide an example in a position held in a professional or volunteer capacity, or alternatively in a university setting, e.g., when working on a project with classmates.

Rachelle's Answer

"When working for (X company) as a/an (X position title), we had to complete a group project (... what happened in this project where your ethics were tested). As this was dishonest, I (... what you did to remain ethical)."

2.

What are your strongest computer related skills?

Ensure to review the job description before the interview to familiarize yourself with the programs and software required for this role, if applicable.

Should none be listed on the job posting, answer this question by mentioning the most relevant (to the position) programs and software you are proficient in, on a scale of 1 to 10.

Rachelle's Answer

"I would rate myself 9/10 in (X program) and 9 1/2/10 in (X software)."

3.

Why should we hire you?

Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.

Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Rachelle's Answer

"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a customer-oriented professional, an excellent listener and have excellent relationship building skills."

4.

Are you willing to work overtime, evenings, weekends or holidays if required?

Always ensure to review the job posting before the interview to familiarize yourself with the work schedule.

Should an interviewer ask such a question, it is highly likely you will have to work such hours. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed.

Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.

Rachelle's Answer

"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedule. I am willing to work over the weekend, in the evenings and overtime, as required."

5.

What is your greatest strength, and how will it help you as a Telephone Operator?

Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.

Rachelle's Answer

"I thrive on challenges and do not hesitate to work long hours to get the job done. I also have strong project management, time management and organizational skills which will absolutely benefit me in this role."

6.

Tell me about your post-secondary education.

Ensure to review the job posting before the interview to familiarize yourself with the educational requirements for this role.

Answer this question by mentioning your degrees and certifications that you have, by putting emphasis on those that are relevant to the position you applied for. Should you hold one or several of the preferred educational
qualifications listed on the job posting, tell the interviewer you directly meet the educational qualifications, making you a great candidate for this role - and this is an opportunity for the interviewer to see you did your due diligence before the interview. Alternatively, tell the interviewer why you believe your education has prepared you for this role.

Rachelle's Answer

"I read on your job posting that one of your preferred educational qualifications is an associate's degree. As you can see on my resume, I hold an Associate's degree in (X) from (X university), granted in (X year). I also have a Customer Service Certificate, which I am positive will be highly beneficial in this role as I have developed my customer service skills as a result of the techniques learned in my studies."

7.

Have you ever had to do quotes or calculations on the fly, during a call?

Ensure to review the job posting before the interview to familiarize yourself with the duties involved, and answer this question honestly to the best of your ability. If you are inexperienced in that area, say so by putting emphasis on your desire to learn and willingness to train.

Rachelle's Answer

"I never had to do quotes or calculations during a call, however I am a quick learner and am more than willing to receive training in any area requiring advanced knowledge as my employer will deem necessary."

8.

Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?

Tell the interviewer about your customer service skills by providing an example of your ability to remain friendly and helpful in a professional or volunteer capacity, or alternatively in a university setting.

Rachelle's Answer

"I have excellent customer service and listening skills. I am always respectful, friendly, helpful and my objective is to serve all customers as effectively as possible. For instance, (X example reflecting the above.)"

9.

What does good customer service mean to you?

Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company. You should demonstrate you have relationship building skills and that you are customer-oriented.

Rachelle's Answer

"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."

10.

As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.

Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle a difficult customer.

Rachelle's Answer

"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with a difficult client is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation)."

11.

Have you ever quit a job with no notice? If so, tell me about the situation.

Tell the interviewer whether you ever had to quit a job without providing notice, should that apply to you. Mention what led you to quit. In the event this never happened to you, tell the interviewer why this isn't something you would do by emphasizing how reliable and committed you are, and will be.

Rachelle's Answer

"I have never quit a job without notice as I am extremely reliable, professional and committed to my employer. Furthermore, should I have serious work issues, I will request a meeting with my employer to discuss them and find reasonable solutions."

12.

How would you rate your memorization skills?

Answer this question by rating your memorization skills on a scale of 1 to 10, adding an example of those skills in a previous position, or alternatively in a volunteer capacity.

Rachelle's Answer

"I would rate my memorization skills 10/10. For instance, while working at (X company) as a/an (X position), I had to (X duties involving extensive memorization). I did such a good job that my supervisor praised my work."

13.

What do you know about our company?

Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.

It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Rachelle's Answer

"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."

14.

Why do you wish to work as a Telephone Operator?

Tell the interviewer what motivated you to apply for this position.

Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.

Rachelle's Answer

"I wish to work as a Telephone Operator because love phone conversations and helping customers solve their problems to the best of my abilities."

15.

Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?

Tell the interviewer about your stress management skills and ability to work under pressure.

Rachelle's Answer

"I thrive under pressure and always remain calm in stressful situations. This is an opportunity to perform to the best of my abilities."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
911 Dispatcher
Dispatcher
Telemarketer
24 Telephone Operators Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Name a time when your ethics were tested on the job.
  2. What are your strongest computer related skills?
  3. Why should we hire you?
  4. Are you willing to work overtime, evenings, weekends or holidays if required?
  5. What is your greatest strength, and how will it help you as a Telephone Operator?
  6. Tell me about your post-secondary education.
  7. Have you ever had to do quotes or calculations on the fly, during a call?
  8. Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?
  9. What does good customer service mean to you?
  10. As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
  11. Have you ever quit a job with no notice? If so, tell me about the situation.
  12. How would you rate your memorization skills?
  13. What do you know about our company?
  14. Why do you wish to work as a Telephone Operator?
  15. Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
  16. How would your current or former employer describe you?
  17. Tell me about your experience as a Telephone Operator.
  18. What is your greatest weakness, and what are you doing to improve in that area?
  19. How would you rate your communication skills?
  20. As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?
  21. What are your long term goals?
  22. Have you ever handled an emergency call? If so, tell me about it.
  23. What is the largest switchboard you have ever had to operate, i.e., how many lines?
  24. Tell me about your organizational skills.
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >