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Telephone Operators Interview
Questions

24 Questions and Answers Written by Professional Interviewers

Question 1 of 24
Why do you wish to work as a Telephone Operator?
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How to Answer
Tell the interviewer what motivated you to apply for this position.

Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.

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Question 2 of 24
Why should we hire you?
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How to Answer
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.

Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Question 3 of 24
What do you know about our company?
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How to Answer
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.

It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Question 4 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
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How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle a difficult customer.

Question 5 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
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How to Answer
Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.

Questions 6 through 24
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