angle-down MockQuestions MockQuestions
Sign in
Behavioral
Common
Competency
Leadership
Management
Problem Solving
Scenario Based
Teamwork
Telephone
Tough
View all Topics
Careers
Companies
Upgrade
Close

Telephone Operators Interview Questions

24 Telephone Operators Interview Questions
Question 1 of 24
Why do you wish to work as a Telephone Operator?
How to Answer
Tell the interviewer what motivated you to apply for this position.

Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.

Answer Example
"I wish to work as a Telephone Operator because love phone conversations and helping customers solve their problems to the best of my abilities."
Next Interview Question
Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
Behavioral
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
Leadership
If you are interviewing for any type of leadership role; ...
Telephone
Most interviews start with a telephone interview. Hiring ...
Tough
Everyone struggles with tough interview questions. Learn ...
View more topics
Question 2 of 24
Why should we hire you?
Professional Answers Preview
How to Answer
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent.

Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Answer Example
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a customer-oriented professional, an excellent listener and have excellent relationship building skills."
More professional answers available after the upgrade
Upgrade
Question 3 of 24
What do you know about our company?
Professional Answers Preview
How to Answer
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.

It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Answer Example
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
More professional answers available after the upgrade
Upgrade
Question 4 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
Professional Answers Preview
How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle a difficult customer.

Answer Example
"I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with a difficult client is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation)."
More professional answers available after the upgrade
Upgrade
Question 5 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
Professional Answers Preview
How to Answer
Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.

Answer Example
"I thrive on challenges and do not hesitate to work long hours to get the job done. I also have strong project management, time management and organizational skills which will absolutely benefit me in this role."
More professional answers available after the upgrade
Upgrade
1
2
3
4
5
Last
Print

Related Career Interviews

911 Dispatcher
911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment ...
Dispatcher
Our Dispatcher interview questions are for logistical dispatcher careers. These types of professionals serve transportation, freight, package delivery, taxi, railroad and other companies. Some dispatchers ...
Telemarketer
Telemarketers are essentially marketers who sell a company's products or services over the phone. Telemarketers are in great demand these days as more and more companies are finding this a more cost-effective ...
View More Careers

About Our Interview Questions

Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com. We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

The intent of MockQuestions.com is for our users to build confidence for their job interview, by using our thousands of interview questions and answers as they practice and prepare for their interview. We believe, most of our visitors can become more likely to succeed in their job interview with hard-work and practice. We believe, the key to success is for our users to rehearse with our interview questions while using our answer examples as an idea generator for their own interview answers. We strongly want to discourage users from memorizing our answer examples. That is not the purpose of our website.

About Telephone Operators

August 18th, 2017

With the development of computerized telephone dialing systems, many telephone calls which previously required a live operator can be placed automatically by the calling party without additional human intervention. Before the advent of automatic exchanges, an operator's assistance was required for anything other than calling telephones across a shared party line. Callers spoke to an operator at a Central Office who then connected a cord to the proper circuit in order to complete the call. Being in complete control of the call, the operator was in a position to listen to private conversations. Direct Dial (DDD) systems were developed in the 1920s to reduce labor costs as usage increased, and to ensure privacy to the customer. As phone systems became more sophisticated, this sort of direct intervention by the telephone operator was needed less and less.