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Top 20 Telephone Operators Interview Questions

Question 1 of 24
What are your strongest computer related skills?
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Question 2 of 24
Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
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"I thrive under pressure and always remain calm in stressful situations. This is an opportunity to perform to the best of my abilities."
Tell the interviewer about your stress management skills and ability to work under pressure.
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Question 3 of 24
Why do you wish to work as a Telephone Operator?
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"I wish to work as a Telephone Operator because love phone conversations and helping customers solve their problems to the best of my abilities."
Tell the interviewer what motivated you to apply for this position. Answer this question by mentioning, e.g., how passionate you are about helping others and that you love to talk to people over the phone.
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Question 4 of 24
Why should we hire you?
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"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a customer-oriented professional, an excellent listener and have excellent relationship building skills."
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent. Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.
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Question 5 of 24
What do you know about our company?
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"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved. It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.
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Question 6 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
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Question 7 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
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Question 8 of 24
What is your greatest weakness, and what are you doing to improve in that area?
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Question 9 of 24
Tell me about your experience as a Telephone Operator.
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Question 10 of 24
How would your current or former employer describe you?
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Question 11 of 24
Name a time when your ethics were tested on the job.
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Question 12 of 24
How would you rate your communication skills?
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Question 13 of 24
How would you rate your memorization skills?
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Question 14 of 24
As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?
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Question 15 of 24
Tell me about your post-secondary education.
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Question 16 of 24
Have you ever had to do quotes or calculations on the fly, during a call?
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Question 17 of 24
What is the largest switchboard you have ever had to operate, i.e., how many lines?
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Question 18 of 24
Have you ever handled an emergency call? If so, tell me about it.
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Question 19 of 24
What does good customer service mean to you?
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Question 20 of 24
Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?
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Question 21 of 24
What are your long term goals?
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Question 22 of 24
Are you willing to work overtime, evenings, weekends or holidays if required?
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Question 23 of 24
Have you ever quit a job with no notice? If so, tell me about the situation.
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Question 24 of 24
Tell me about your organizational skills.
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User-Submitted Interview Answers

Question 1 of 24
What are your strongest computer related skills?
User-Submitted Answers
1.
Ms Word, Email, Internet, MS Word, MS Powerpoint and MS Excell.
2.
Pbx mulit phone lines computers fax and copy machines.
3.
Microsoft word, powerpoint, excel, access and outlook.
4.
I can work in word excel outlook.
5.
Microsoft word, excel, outlook, quickbooks, I personally use the computer everyday.
6.
Specifically, I type 53 wpm. I am able to operate Windows 7,8, 98, XP and Vista. I have software in my past job at UAMS to handle member accounts. I am advanced in using Microsoft Word and know basic knowledge of Excel... Haven't really used it in a job but have always wanted to gain experience with it. Taken college courses for it.
7.
Microsoft Office Suite, 98, XP Vista, Windows 8,7 Powerpoint and Word...Advanced Excel... Basic but have always been interested in learning how to operate it properly... Taken a class on it but never clicked... Need more hands on experience.
8.
I am proficient in Microsoft Office, Word, Excel, Power Point.
9.
I am proficient in Microsoft word Microsoft excel outlook and power point.
10.
I can use microsoft office, excel, word, outlook and so on.
11.
I am very familiar and comfortable with microsoft technology as well as email.
12.
The computing skills I have are Internet applications, Microsoft Office, word excel and if there is a computing skill I do not know I am more than capable of learning it.
13.
I have a good knowledge of all Microsoft office programs like Excel Microsoft world Microsoft outlook exct.
14.
I have 60/70 wpm typing and I am familiar with the internet/emails and data input. I have in the past used Microsoft Word, Excel and Powerpoint software.
15.
Familiar with a keyboard and the internet and its many uses - I have in the past dealt with data input.
Question 2 of 24
Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
User-Submitted Answers
1.
Do not like to react. Stress is only a temprorary situation which will phase out.
2.
Very well as to it takes alot to get me stressed.
3.
I can handle stressful situations by making plans for example biginning work by priority.
4.
As calm and confidently as I can.
5.
Take a deep breathe and go on with siuation.
6.
In high stress situations, I like to take a breath and think about the situation logically. I analyze the situation to prioritize my tasks with a calm demeanor.
7.
I get my best work done in high stress situations because I know that there is an immediate need. I pay more attention to detail since my full focus is on the task at hand.
8.
I try not to take it personal, maintain my cool and always seek to try and solve issues.
9.
I take a deep breath clear my head and attempt to calmly assess the situation and solve the issue.
10.
Taking a breather, and not taking it to personal, having studied psychology, theres many ways to handle stress.
11.
I deal with stress in the workplace by seeking out confirmation and approval that past suitations were handled well.
12.
I don't speak. Instead I think about what's happening and what I need to do to improve the situation. I then play out my strategies in my head to see how it will turn out.
13.
When dealing with a stressful situation I try to react to the situation at hand that way the situation is handled and doesn't become stressful.
14.
I am well versed in handling stressful situations like multiline Telephone exchange system .
15.
I remain as calm as possible and deal with it to be the best of my ability.
Question 3 of 24
Why do you wish to work as a Telephone Operator?
User-Submitted Answers
1.
I really like to help people through the phone because it allows me to get to know more the clients.
2.
I chose to become a telephone operator because I have strong communication skills and I wanted to be in a position to develope my skills and help people.
3.
I love to interact with people.
4.
I have the ability to do this job very well. With the experiences I earn by doing security work can help me a lot.
5.
To be part of a team to make the patients lives as easy as I can.
6.
I like trying new positions and like daily challenges.
7.
As I said previously, I thoroughly enjoy working with people, and I understand that as a Switchboard operator dealing with people is my job. I want to uphold the brand of the company by providing top notch customer service.
8.
I want to be a switchboard operator because I love interacting with others. Life is all about building relationships with others. I want to uphold the Hytrol brand by delivering quality customer service. On top of this, I have a done a similar job to this while working for UAMS and loved it.
9.
I enjoy working in public relations. It make me feel good when I know I am in position to help someone. It gives me a great sense of satisfaction to help people.
10.
I chose this field because i'm a people person and I enjoy assisting persons and ensuring that their needs are met.
11.
I like to talk, I enjoy solving problems, I want to build new skills and enhance the ones I already have.
12.
I've found that providing customer service over the phone as opposed to face-to-face suits me best.
13.
I love speaking with different people as well as helping them. I may be speaking with them over the phone but I ensure a pleasant experience by providing quality customer service.
14.
I feel I am the best candidate for you because I am upbeat courteous patient a great listener and communicator.
15.
I choose to become a Telephone Operator because I like to multitask from one call to another.
Question 4 of 24
Why should we hire you?
User-Submitted Answers
1.
Because I am upbeat enthusiastic and professional along with you can tell im smiling by talking to me on the phone.
2.
My experiences will help me to work accordingly and not to device you.
3.
I am the best candidate, because I am driven, eager to learn, flexible, I strive to be my best at everything I do.
4.
I will love my job be on time and give 200% all day long.
5.
I have been in customer service since my first job in high school as a hostess in a restaurant. If I am not working around people, I don't feel right. I enjoy listening to people. I pride myself in having the ability to empathize for people and their needs. I understand that we are all human.
6.
I have been working in customer service since my first job as a hostess five years ago. I take pride in the fact that I am empathetic with others and a good listener.I understand that we are humans with one common goal. With this in mind, I like to treat every person that interact with differently. I understand that everyone has a bad day from time and time, but that doesn't define who we are.
7.
I feel that my 10 years of Supervising the Administration Unit in my current position has given me a lot of knowledge that would be beneficial to the position. I have excellent customer service skills, computer skills, great interpersonal skills,I'm a hard worker, team player, and take pride in personal intergrity.
8.
Based on my work experience over the years I have the knowledge and expertise required to perform the job requirements efficiently and effectively and also the additional administrative duties I was given from time to time has given me the skills needed to assist in other areas if the need arises.
9.
I am a great listener and communicator. I am polite and well mannered which I know is very helpful when dealing with the clients, customers or co workers. I enjoy helping other and being apart of a team. I have great customer service skills in general.
10.
Because I am punctual, professional, a really good listener and honest.
11.
I'm detail oriented, energetic and I am always able to put a positive spin on a negative situation. What I lack in experience I make up for with hard work and ambition to get the job done right.
12.
I am the best candidate for you as I am familiar with the task required, since I have to practise them on daily basis.
13.
I have vast experience in an office environment and some experience of customer service and care. I am confident and quick to learn new challenges.
14.
I have a vast experience of office work and telephone skills - I am a conscientious person who can work well on my own initiative or as part of a team.
15.
I have many years in experience with dealing with handling phone calls and more importantly with the many people our city has.
Question 5 of 24
What do you know about our company?
User-Submitted Answers
1.
I know it is a very reputable organization that has the best customer service.
2.
The company is non lucrative company it is an american volonteers.
3.
I know that you are the largest healthcare system in central MA. You are partnered with umass medical school, your hospitals have received full accreditation by the joint commission, which is a national organization that sets quality standards for hospitals.
4.
It is one of the high end 5 star Hotel in Malta.
5.
You are a nationwide company who offer support and meter readings to customers of numerous energy providers.
6.
You contact customers of various energy providers taking meter readings for gas and electric, you have offices nationwide.
7.
It carries a very prestigious weight to its name and has been taking care of the many citizens here in Las Vegas.
8.
Its a commercial property. Leading provider for letting office space. Its home to over 4000 new and growing companies and has 80 locations across London.
9.
24 hour service that will give good quality care to all patients and staff. You have reduced complaints to 50% since 2013, with good patient care being that reason.
10.
It is one best fasted growing company. The work environment of the company is very good. People feel proud to be part of the company. It has many breaches across the world. So I have good opportunity to show my talent!
11.
Good reputation and good to its employees.
12.
Not enough-need more information.
13.
It is a five star hotel, oriental setting,
14.
Your company deals with all and any health issues.
15.
I know that this is a place that serves the public, with students being the top priority.
Question 6 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
User-Submitted Answers
1.
Calm them down, ask how you ca.
2.
I am first time to do this job thats why I have no idea.
3.
A person I would with was verbally inapporpriate, so I asked my supervisor how to handle it without having to file a complaint, he said to just go up to him and say something, he apologized and we moved on from there.
4.
Smiling and eager to help. I said how may I help you? Smiled looking directly at her, I will help you find what you need and want! She needed help picking out a paint brush, I asked what project for..... Painting window frames inside home. We decided on narrow brush and some tape to tape off surrounding area. She had left with a smile, saying thank you.
5.
My first day ever on the phone at TeleTech I had a customer who was down right rude. I was on the phone with him for three hours straight because he was charged for his membership. He was a lifetime member with Weight Watchers and when you are a lifetime member, you do not get charged. I had to get a code to refund money... Got on golf cart and road home to give me number... Refused to call back.... Had to stay on phone. I listened to the customers complaints and helped him even though he was rude and uncoorperative.
6.
On my very first call at TeleTech, I handled a call that lasted three straight hours. This customer was upset because he was charged for his membership when he was not supposed to. (Explain WW and Lifetime membership) He would not call back. I stayed on the phone his entire commute to his house. I exercised patience and listened to everything that he said. One thing that I learned from taking inbound calls in that you cannot always respond to an angry person. Sometimes, you have to sit in silence while they vent.
7.
My past experience as the Supervisor of the Administration Unit has given direct experience with dealing with difficult people. I bring 10 years of experience with dealing with difficult people.
8.
I was trained to deal with irate clients, so I kept calm listened attentively and patiently and when they were through aplogized for the situation and directed them to someone who could better assist them.
9.
I had a customer who was upset with the lack of staff we had on the shop floor, and felt like she wasn't being assisted. She came to me already not in a good mood, and had a complaint. So I listened to what she had to say, was cry understanding, and apologised for the lack of service, and explained the reasons to why we didn't have the amount of staff, and hoped said I hope it wouldn't leave a bad impression and hoped my service would encourage her to shop here again.
10.
How would you rate your verbal and written communication skills in English.
11.
In my previous job as CSR-Aero many of the clients were difficult. My training allowed me to stay calm and in control of my emotions and not let the clients aggitate you. Asking open ended questions and being sincere about wanting to help solve the problem the client is having is key. Also having someone in charge like a supervisor to go to for advice and as a support system is necessary.
12.
How would you rate your time management/organization skills?
13.
How would you rate your time management/organization skills?
14.
I had an irate customer a couple years ago. I spoke calmly to them and searched high and low for what they wanted. Unfortunately we were all out of the product they wanted so I apologized and offered to get a manager for them which they obliged to.
15.
Once when working retail ,I had a angry customer that was yelling and being obnoxious. I just remained calm and explained to the customer the reasons why I couldn't accept the item that she was trying to return and offered to call the Manger to see if they can better assist her.
Question 7 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
User-Submitted Answers
1.
My excellent communication skills and customer service along with efficency.
2.
I am personable, and you need to be if you are going to be talking to people on the phone all day.
3.
Customer service Listening Hearing and responding to the customer with my knowledge at hand.
4.
My greatest strength is being able to empathize with other. I understand that we are all human with one common goal. We all have bad days where we may be upset or rude to others, but this does not define who we are, and as a Switchboard operator for Hytrol, I will use this knowledge to communicate effectively with customers and be understanding of their feelings and needs.
5.
My greatest strength is being able to feel empathetic for others. Having empathy allows you to create a real connection with people instead of saying the generic greetings that we are used to hearing in customer service on a daily basis. Having empathy causes me to listen more intently to people because I care about their needs and don't just view them as a job that needs to be taken care of.
6.
My greatest strength I would say is that I consider myself a very compassionate person. I feel this is a great strength that someone could have in this position.
7.
Giving exceptional customer service to clients and potential clients. This has helped me as a telephone operator as it give me the opportunity to provide this service.
8.
Being a great listener and being sympathetic towards others, I think it would be well received from the clients and customers, and have them know that they are in good hands, and hopefully satisfied.
9.
For this particular job my greatest strength would be that i'm a listener.
10.
I believe it is my positive view on things. Regardless of what goes on in my life I'm able to look on the bright side and with work I remember to leave my problems at the door so it doesn't interfere with my work.
11.
I feel my greatest strength is that I am a good listener and communicator.I think that would give me an advantage as a telephone operator that is two important roles the job entails.
12.
Friendly - so I can give a good approach to the clients.
13.
I am confident and forward thinking - I can stay calm in difficult situations - I also really enjoy speaking to people and helping with any problems or advice they need.
14.
I am a confident person with a good telephone manner and speak to customers on a daily basis via the telephone on a daily basis in my current job.
15.
I'm a keen learner and always pushing myself above average. I'm a very approachable person so I believe this can help me with your company and patients.
Question 8 of 24
What is your greatest weakness, and what are you doing to improve in that area?
User-Submitted Answers
1.
My greatest weakness is to have my work done on time, so I have decided to report to work much earlier to get myself well organised.
2.
Being a perfectionist ....
3.
My greatest weakness is self confidence, I know I am good at the things that I do, I just have a hard time selling myself.
4.
Trying to hard, relaxing, focusing and getting task done.
5.
My greatest weakness is dealing with.
6.
My greatest weakness is that I am a people please. I like to make sure that everyone that I work with agree that I am doing a good job. If I have someone that looks down on me, I start to feel back. I have already began working on this by focusing on my work and not worrying about everyone else. Everyone in this world in not going to be postitive and for me. That's just how it is.
7.
I would say my greatest weakness would be that I'm a perfectionist. I like for things to be perfect all the time. I try to recognize when I am being over crictical and try not to let it get me down.
8.
Being a sensitive person. I am working on it by trying not to take things too seriously and not to get too disappointed when things don't go as planned.
9.
I think being a perfection, as cliche as that is, I have been told that through out high school and college, and it can be time consuming, but I can work towards deadlines, and I know how to prioritise my time and get things done.
10.
I'm not a risk taker therefore I tend to get paralyzed by lack of information and i'm unable to make decisions or initiate an action plan.
11.
I lack experience. I won't have prior knowledge of this positon from a past job I've had. Knowing that, I learn the ins and outs of my role and do things the way you want them to be done as opposed to how I'm used to doing them.
12.
I think my greatest weakness is being a people pleaser, which isn't a bad thing but when you are trying to please someone you tend to lose focus on tasks that you yourself need to get done ,I'm not stating that I won't help anymore because I'm a natural people pleaser I can't help myself but I have learned to be more assertive and better recognize and prioritize.
13.
Hard headed - trying to give and take more.
14.
I don't think I face any weakness with any telephone operator job.
15.
I don't really consider myself to have a weakness as such but can seem a little reserved until I am familiar with a person or situation.
Question 9 of 24
Tell me about your experience as a Telephone Operator.
User-Submitted Answers
1.
Yes I working for that for several years from the time I begin to work as a guard.
2.
Yes, I currently am a temp worker for the Massachusetts Department of Children and Families.
3.
Yes at my last job as home health aide. I answered phone talked to doctors, pharmacists, families.
4.
Yes, I will bring 15 years of experience a a telephone operator.
5.
I don't, but I am a quick learner, I know to to use the phones, I also know how to communicate, so it wouldn't be a problem.
6.
No. Not exclusively. I worked for a year at a company as an administrative assistant where I spoke with customers via telephone and email but it wasn't as focused on the phone.
7.
I have telecommunications experience in telemarketing.
8.
Since I work at the front desk of the hotel it requires me to answer the phone and to do all the telephone operator job.
9.
I have experience of Reception Work and Switchboard Operator. I also contact clients via the telephone in my current job.
10.
I have experience as a receptionist, switchboard operator and in my current role I speak to clients on a daily bases arranging appointments and quotations.
11.
No. Not exclusively. I worked for a 8 months at VFS Global as an administrative assistant where I spoke with customers face to face and also via telephone and email but it wasn't as focused on the phone.
12.
Yes I do have prior telephone operator.
13.
I have experience as a Receptionist. Receiving and screening phone calls as well as taking messages are some of the responsibilities I've had in prior jobs.
14.
I have work has an operator for 6 months in the past.
15.
Do you have prior experience as a Telephone Operator?
Question 10 of 24
How would your current or former employer describe you?
User-Submitted Answers
1.
Good communication skills, willing to go beyond my work duties, able to meet deadlines.
2.
A good worker hard worker excellent staff member.
3.
I think each one of them would describe me as efficient, quick but accurate, always willing to help with whatever needs to be done. Quick learner, take it upon myself to do things I know need to be done without someone telling me to.
4.
Compassionate, Dedicated, Good co worker, Honest, on time, willing to give a helping hand, funny and fun to b around.
5.
My former employer would describe me as someone that always want to perfect their work. I always check to see how I am progressing at work and if I am meeting the needs of the company.
6.
I am someone who wants to make sure that they are doing a good job. I like to ask my supervisor every now and then if I am meeting the company's standards and enjoy constructive feedback. There is always an opportunity for growth.
7.
Hard Worker, Team Player, Fast Learner.
8.
Energetic confident and reliable.
9.
Positive, smiler, friendly.
10.
Quiet comes to mind and they would certinly not have any complaints about my capacity to perform my job well.
11.
I would say they believe I always bring a smile to work, when I walk through the doors I'm aware of what they require of me and I work hard to ensure a pleasant environment for both the customers as well as my fellow employees.
12.
I think my former employer or employers would best describe me as being reliable efficient worker that can communicate accurately and professionally.
13.
Hardworking, loyal & friendly.
14.
Well you may have to ask him.
15.
Hopefully they would say that I was a pleasure to employ and carried out my duties to the best of my ability at all times.
Question 11 of 24
Name a time when your ethics were tested on the job.
User-Submitted Answers
1.
I really haven't had a time where my ethics were tested. I can't even lie, so if someone wanted me to do something unethical I wouldn't.
2.
Some guy called me a b*t** and I said How ya doin? What may I help you with?
3.
When I worked for UAMS, there was an employee who would let people in the gym for free. There was a membership fee. He is actually still an employee there. I was young and intimidated by my boss, so I did not let my boss know, but those people who he let in for free, I made them pay. They would get upset and tell me about the deals that he gave but I did not want to be a poor employee.
4.
Guy at gym letting people in.
5.
I had a friend that worked with me but in a different department. I found out through her admission to me that she was using our system for personal use. I was stuck between a hard work but she was my friend and my dedication to the organization. I choose to talk with her and let her know that she should not be using the system for personas use.
6.
When I had to inform the client based on orders from my superior that she was unavailable when she actually was.
7.
We had a few young ladies, who came in the store to try and take clothes, they came in a group and split up, and it was frustrating to see young women behave like that, and knowing I had to keep an eye on them, and receive the attitude, I just had to get on with it, and keep professional, as I am trained to do.
8.
I can't think of a specific example right now but what I can say is that I have a black and white view of the world and I take a hard stance on things and thus I am not easily pressured into doing nefarious things.
9.
I had a coworker I spoke with a few times a day and I witnessed her steal not only company supplies but also time by applying for jobs and working a second one while on the clock here. From previous conversations I know she was going through a hard time financially but after grappling with what to do I told my supervisor what had happened.
10.
There was a time when I was working at my former telecommunications job and being a telemarketer we get some personal information over the phone such as address change phone numbers credit card information, and I had a female that sat next to me and I see her taking down the credit card information as she should for the payment but I saw her not only write it down on the proper form but also on a separate paper shouldn't have been done now I don't know for sure what she was planning to do but my gut told me that it wasn't right and I told my manager about what I had seen.
11.
A guest was very very rude, and I remained calm instead of crying.
12.
I remember when a guest was very angry that the a. C was not working in her room that she told me I will break your neck, I remember I was calm enough and did not react and tried to explain the situation about the A.C and the reason why we didn't have it all hotel that day.
13.
I once had a very difficult client who became quite aggressive - I apologised that they felt this way and explained our grievance procedure to them.
14.
Being a supervisor I have to deal with private information and am fully aware of the importance of privacy and discretion ....
15.
Failing my dental exam. But pushing myself to better my knowledge.
Question 12 of 24
How would you rate your communication skills?
User-Submitted Answers
1.
My communication skills are very good bacause I have patient to clients and I speak to them politely.
2.
I rate my communication skills as average. Honestly, im not totally good in english speaking but I can understand english conversation.
3.
I would rate my communication skills very good because my fiekd of study is english and ij completely understand the english vernaculr.
4.
I would rate my communication skills very good because my fiekd of study is english and ij completely understand the english vernaculr.
5.
My communication skills are very good because I want to help to client and make everything for it.
6.
- Would you give me a 30 second rundown of your past experience?
7.
I rate my communications skills quite highly due to me having 20 years where my jobs enable me communicate with people at all levels, listening and dealing with each individual in a caring and courteous manner effectively.
8.
5, because eventhough I am not good in english I can understand an englisg conversation.
9.
I have a very good communication skills both verbal and wriittten .. I have been in the communication field for the past three years or so..
10.
Why do you want to work for us?
11.
I rate my communication skills as average. Honestly, im not totally good in english speaking but I can understand english conversation.
12.
I rate my communication skills as average. Honestly, im not totally good in english speaking but I can understand english conversation.
13.
I rate my communication skills as average. Honestly, im not totally good in english speaking but I can understand english conversation.
14.
As proven by my past experience I would say they are excellent as I have always had good feedback.
15.
I love your article.Your article is like a big tree, so that we can squat in your tree, feel yourself a real. I feel very touched, very happiness.
Question 13 of 24
How would you rate your memorization skills?
User-Submitted Answers
1.
My memory is very good because I can realise anything that happened.
2.
It depends on the paragraph. If the paragraph are more and long, maybe it will be done for the whole month, but if it is short, it will be done within one week.
3.
Because of may interest on that work and also it is my passion talking to people.
4.
On a scale from 1 to 10 I would rate my memorization skills as an 9
5.
It depends on the paragraph. If the paragraph are more and long, maybe it will be done for the whole month, but if it is short, it will be done within one week.
6.
It depends on the paragraph. If the paragraph are more and long, maybe it will be done for the whole month, but if it is short, it will be done within one week.
7.
In a scale of 1-10, my memorization skills is at 8.
8.
Pretty good, if I write stuff down, and can usually remember things quicker. If I forget, I know I wrote it down to go back to.
9.
On a scale from 1 to 10, I would rate my memorization a 6.
10.
On a scale of 1-10 I would rate myself at 8
11.
On a scale of 1 to 10 perhaps a 7. My short term memor is great and my long term hasnt failed me yet.
12.
I have great memorization skills. Also as stated with communication skills there's also an area for improvement.
13.
I have good iconic and mnemonic memory I am usually able to remember and profuse s Lind list of words for a considerable period of time.
14.
Once I have learned something my memory is usually quite good ... Remembering telephone numbers and addresses seems to be my strong point, although i'm not very good with names at first.
15.
I have quite good memory skills and seem to be particularly good with telephone numbers, postcodes and addresses when dealing with the same ones on a daily basis.
Question 14 of 24
As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?
User-Submitted Answers
1.
I would talk slowly talk to them first, communicate through email and last thing is interpreter services to help me out with the situation.
Question 15 of 24
Tell me about your post-secondary education.
Question 16 of 24
Have you ever had to do quotes or calculations on the fly, during a call?
Question 17 of 24
What is the largest switchboard you have ever had to operate, i.e., how many lines?
Question 18 of 24
Have you ever handled an emergency call? If so, tell me about it.
User-Submitted Answers
1.
Yes, when one of my co worker was having difficulty breathing I was able to contact the emergency personnel and spoke to them in a very calm way.
Question 19 of 24
What does good customer service mean to you?
User-Submitted Answers
1.
Having a good customer service is making sure that customer is always the number one priority especially when it comes to the hospital environment. I go by the the policy of UHN of centered care making sure I am respectful, understanding and caring. Must have a very communication skills and listening skills also.
Question 20 of 24
Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?
Question 21 of 24
What are your long term goals?
User-Submitted Answers
1.
My long term goals to make sure to grow within the company and to do the task that needs to be done to help others.
Question 22 of 24
Are you willing to work overtime, evenings, weekends or holidays if required?
Question 23 of 24
Have you ever quit a job with no notice? If so, tell me about the situation.
Question 24 of 24
Tell me about your organizational skills.

About Telephone Operators

August 18th, 2017

With the development of computerized telephone dialing systems, many telephone calls which previously required a live operator can be placed automatically by the calling party without additional human intervention. Before the advent of automatic exchanges, an operator's assistance was required for anything other than calling telephones across a shared party line. Callers spoke to an operator at a Central Office who then connected a cord to the proper circuit in order to complete the call. Being in complete control of the call, the operator was in a position to listen to private conversations. Direct Dial (DDD) systems were developed in the 1920s to reduce labor costs as usage increased, and to ensure privacy to the customer. As phone systems became more sophisticated, this sort of direct intervention by the telephone operator was needed less and less.

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