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Technical Support Specialist Interview Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

What are the tools you use daily and which ones do you like/dislike?

Technical Support Specialist Interview Questions

  1. 1.

    What are the tools you use daily and which ones do you like/dislike?

  2. 2.

    What did you like and dislike about your previous job?

  3. 3.

    Tell me about your prior experience as a Technical Support Specialist

  4. 4.

    What do you feel is an acceptable work attendance record?

  5. 5.

    What metrics do you measure your success as a Technical Support Specialist?

  6. 6.

    As a Technical Support Specialist, what do you believe is your best asset?

  7. 7.

    What are your short term career goals as a Tech Support Specialist?

  8. 8.

    Why should we hire you?

  9. 9.

    What makes you passionate about being a Technical Support Specialist?

  10. 10.

    Are you able to cope with stressful situations?

  11. 11.

    Do you ever become upset or angry on the job?

  12. 12.

    How do you handle upset customers?

  13. 13.

    As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?

  14. 14.

    If you had a specialty as a Tech Support Specialist what would it be?

  15. 15.

    Do you use our product? If yes, how? What do you think of it?

  16. 16.

    Are you happy with your career as a technical support specialist?

  17. 17.

    Have you ever had difficulty with a supervisor?

  18. 18.

    If we were to make an offer, when would you be able to start?

  19. 19.

    What do you do when your time schedule or project plan is upset by unforeseen circumstances?

  20. 20.

    What excites you the most about a career as a technical support specialist?

  21. 21.

    What are your long term career goals as a Tech Support Specialist?

  22. 22.

    How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?

  23. 23.

    Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?

  24. 24.

    What has been your favorite role in your career so far?

  25. 25.

    What type of work environment are you the most productive in?

  26. 26.

    Would you consider yourself a patient person?

  27. 27.

    What do you know about our company?

  28. 28.

    Why are you the best candidate for us?

  29. 29.

    What is your communication style?

  30. 30.

    How would you define your method of troubleshooting?

  31. 31.

    Name a time where you provided excellent customer service.

  32. 32.

    Where do you see yourself in five years?