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Technical Support Specialist Interview Questions

32 Technical Support Specialist Interview Questions
Question 1 of 32
Do you ever become upset or angry on the job?
How to Answer
Becoming upset is OK, becoming angry is not. Be able to explain how you keep composed, understanding that in a TSS role that you are responsible for helping to solve customer's problems, you didn't create them. Being able to provide examples where a customer really got you upset, and how you dealt with it can be used here. Specific examples of how you diffused the tension, have any games you use in the team, tools that are used to 'lighten things up' would be good.

Answer Example
"At the end of every shift, we play a recording of the most outrageous call. We then give a rating on how the agent handled the call. It is a good way for all us to laugh, joke around a bit and many times learn new skills from that agent."
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Question 2 of 32
Are you happy with your career as a technical support specialist?
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How to Answer
It is never a good idea to say that you are not happy. Employers want to hire happy people into their roles, not unhappy ones.

If there are business reasons for you to be actively looking, then provided those reasons are not secret, it is OK to mention that you see softness in your current company's future, that there are structural changes that may affect your job, etc. This shows you have a higher understanding of the business, above your own role or department.
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Question 3 of 32
Have you ever had difficulty with a supervisor?
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How to Answer
It is okay if you have! In a perfect world, you may not have had difficulty with a supervisor. If this is the case, go ahead and share that you have not had any difficulty with your supervisors. Be sure to mention that if you ever encounter this during your career you will likely just talk to the person about your concerns. Interviewers love hearing that you will try to tackle the problem! If you have had difficulty, pick an example of a time when you took the lead on trying to improve the situation in a positive way. Did you sit down with your supervisor offering your perceptions of their performance? Did you ask for the supervisor to provide clearer communication? Did you ask for your supervisor to be present more often? Taking the initiative to start up a conversation like this can be daunting, and it shows the interviewer that you are open to working through conflict in a positive way.
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Question 4 of 32
Are you able to cope with stressful situations?
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How to Answer
Everyone handles stress and pressure differently. Tell the interviewer how you react to highly stressful situations.
Answer Example
"As a Technical Support Specialist, I fully expect to be put into stressful situations and am able to professionally handle a broad scope of pressure. My current supervisor, if you call for a reference, will also be able to attest to my coping strategies when under stress and pressure."
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Question 5 of 32
What did you like and dislike about your previous job?
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How to Answer
Most of us have something that we dislike about our job, and that's fine as long as we're willing to get the job done with a positive attitude. Pick something that you disliked about your past job that is not relevant to the role you're applying for. For example, if you worked at an internet cafe before, you might state that you were continually frustrated by the inconsistency in income especially when there were slow days in the shop. Despite that, share how you still kept a positive attitude at work and at the end of the day, you knew it was only a matter of time until you could move on to a better role. Reassuring the interviewer that you never let dislike get the best of you is key to landing the job! Interviewers enjoy hearing that you maintain a positive outlook despite difficult situations and that you'll get the job done despite there being areas that you do not enjoy.
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About Technical Support Specialist

June 13th, 2018

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.