Technical Support Specialist Mock Interview

To help you prepare for your Technical Support Specialist interview, here are 32 interview questions and answer examples.

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Question 1 of 32

Tell me about your prior experience as a Technical Support Specialist

Answer with your level, the type of product or services you support and the level of detail your role contributes. How and when you hand off to more senior reps, and any special projects you have been involved with.

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32 Technical Support Specialist Interview Questions & Answers

Below is a list of our Technical Support Specialist interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about your prior experience as a Technical Support Specialist

  • 2. Do you use our product? If yes, how? What do you think of it?

  • 3. If we were to make an offer, when would you be able to start?

  • 4. What are the tools you use daily and which ones do you like/dislike?

  • 5. What metrics do you measure your success as a Technical Support Specialist?

  • 6. Would you consider yourself a patient person?

  • 7. As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?

  • 8. What type of work environment are you the most productive in?

  • 9. What has been your favorite role in your career so far?

  • 10. Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?

  • 11. How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?

  • 12. If you had a specialty as a Tech Support Specialist what would it be?

  • 13. What are your long term career goals as a Tech Support Specialist?

  • 14. What are your short term career goals as a Tech Support Specialist?

  • 15. Why should we hire you?

  • 16. Where do you see yourself in five years?

  • 17. What did you like and dislike about your previous job?

  • 18. Name a time where you provided excellent customer service.

  • 19. How would you define your method of troubleshooting?

  • 20. How do you handle upset customers?

  • 21. What is your communication style?

  • 22. Why are you the best candidate for us?

  • 23. What do you know about our company?

  • 24. What makes you passionate about being a Technical Support Specialist?

  • 25. As a Technical Support Specialist, what do you believe is your best asset?

  • 26. What excites you the most about a career as a technical support specialist?

  • 27. What do you feel is an acceptable work attendance record?

  • 28. Do you ever become upset or angry on the job?

  • 29. What do you do when your time schedule or project plan is upset by unforeseen circumstances?

  • 30. Are you able to cope with stressful situations?

  • 31. Have you ever had difficulty with a supervisor?

  • 32. Are you happy with your career as a technical support specialist?