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Technical Support Specialist Interview Questions

32 Technical Support Specialist Interview Questions
Question 1 of 32
Do you ever become upset or angry on the job?
How to Answer
Becoming upset is OK, becoming angry is not. Be able to explain how you keep composed, understanding that in a TSS role that you are responsible for helping to solve customer's problems, you didn't create them. Being able to provide examples where a customer really got you upset, and how you dealt with it can be used here. Specific examples of how you diffused the tension, have any games you use in the team, tools that are used to 'lighten things up' would be good.

Answer Example
"At the end of every shift, we play a recording of the most outrageous call. We then give a rating on how the agent handled the call. It is a good way for all us to laugh, joke around a bit and many times learn new skills from that agent."
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Question 2 of 32
Are you happy with your career as a technical support specialist?
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How to Answer
It is never a good idea to say that you are not happy. Employers want to hire happy people into their roles, not unhappy ones.

If there are business reasons for you to be actively looking, then provided those reasons are not secret, it is OK to mention that you see softness in your current company's future, that there are structural changes that may affect your job, etc. This shows you have a higher understanding of the business, above your own role or department.
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Question 3 of 32
Have you ever had difficulty with a supervisor?
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How to Answer
It is okay if you have! In a perfect world, you may not have had difficulty with a supervisor. If this is the case, go ahead and share that you have not had any difficulty with your supervisors. Be sure to mention that if you ever encounter this during your career you will likely just talk to the person about your concerns. Interviewers love hearing that you will try to tackle the problem! If you have had difficulty, pick an example of a time when you took the lead on trying to improve the situation in a positive way. Did you sit down with your supervisor offering your perceptions of their performance? Did you ask for the supervisor to provide clearer communication? Did you ask for your supervisor to be present more often? Taking the initiative to start up a conversation like this can be daunting, and it shows the interviewer that you are open to working through conflict in a positive way.
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Question 4 of 32
Are you able to cope with stressful situations?
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How to Answer
Everyone handles stress and pressure differently. Tell the interviewer how you react to highly stressful situations.
Answer Example
"As a Technical Support Specialist, I fully expect to be put into stressful situations and am able to professionally handle a broad scope of pressure. My current supervisor, if you call for a reference, will also be able to attest to my coping strategies when under stress and pressure."
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Question 5 of 32
What did you like and dislike about your previous job?
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Question 6 of 32
What are your short term career goals as a Tech Support Specialist?
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Question 7 of 32
Do you use our product? If yes, how? What do you think of it?
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Question 8 of 32
What are your long term career goals as a Tech Support Specialist?
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Question 9 of 32
If you had a specialty as a Tech Support Specialist what would it be?
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Question 10 of 32
How confident are you in your ability to explain complicated IT issues in a simple way that anyone can understand?
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Question 11 of 32
Tell me about your post-secondary education. What was your best course? Which coursework did you struggle with the most?
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Question 12 of 32
What has been your favorite role in your career so far?
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Question 13 of 32
What type of work environment are you the most productive in?
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Question 14 of 32
As a Tech Support Specialist you may be asked to work overtime or evenings in an emergency situation. Are you flexible with your time and availability?
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Question 15 of 32
Would you consider yourself a patient person?
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Question 16 of 32
What metrics do you measure your success as a Technical Support Specialist?
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Question 17 of 32
What are the tools you use daily and which ones do you like/dislike?
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Question 18 of 32
If we were to make an offer, when would you be able to start?
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Question 19 of 32
Why should we hire you?
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Question 20 of 32
Where do you see yourself in five years?
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Question 21 of 32
Tell me about your prior experience as a Technical Support Specialist
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Question 22 of 32
Name a time where you provided excellent customer service.
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Question 23 of 32
How would you define your method of troubleshooting?
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Question 24 of 32
How do you handle upset customers?
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Question 25 of 32
What is your communication style?
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Question 26 of 32
Why are you the best candidate for us?
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Question 27 of 32
What do you know about our company?
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Question 28 of 32
What makes you passionate about being a Technical Support Specialist?
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Question 29 of 32
As a Technical Support Specialist, what do you believe is your best asset?
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Question 30 of 32
What excites you the most about a career as a technical support specialist?
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Question 31 of 32
What do you feel is an acceptable work attendance record?
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Question 32 of 32
What do you do when your time schedule or project plan is upset by unforeseen circumstances?
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About Technical Support Specialist

June 13th, 2018

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

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