MockQuestions MockQuestions
Join

Technical Support Specialist Interview
Questions

32 Questions and Answers Written by Professional Interviewers

Question 1 of 32
Do you ever become upset or angry on the job?
Click To View Answer
How to Answer
Becoming upset is OK, becoming angry is not. Be able to explain how you keep composed, understanding that in a TSS role that you are responsible for helping to solve customer's problems, you didn't create them. Being able to provide examples where a customer really got you upset, and how you dealt with it can be used here. Specific examples of how you diffused the tension, have any games you use in the team, tools that are used to 'lighten things up' would be good.

Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
Behavioral
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
Leadership
If you are interviewing for any type of leadership role; ...
Telephone
Most interviews start with a telephone interview. Hiring ...
Tough
Everyone struggles with tough interview questions. Learn ...
View more interview questions
Question 2 of 32
Are you happy with your career as a technical support specialist?
Click To View Answer
How to Answer
It is never a good idea to say that you are not happy. Employers want to hire happy people into their roles, not unhappy ones.

If there are business reasons for you to be actively looking, then provided those reasons are not secret, it is OK to mention that you see softness in your current company's future, that there are structural changes that may affect your job, etc. This shows you have a higher understanding of the business, above your own role or department.
Question 3 of 32
Have you ever had difficulty with a supervisor?
Click To View Answer
How to Answer
It is okay if you have! In a perfect world, you may not have had difficulty with a supervisor. If this is the case, go ahead and share that you have not had any difficulty with your supervisors. Be sure to mention that if you ever encounter this during your career you will likely just talk to the person about your concerns. Interviewers love hearing that you will try to tackle the problem! If you have had difficulty, pick an example of a time when you took the lead on trying to improve the situation in a positive way. Did you sit down with your supervisor offering your perceptions of their performance? Did you ask for the supervisor to provide clearer communication? Did you ask for your supervisor to be present more often? Taking the initiative to start up a conversation like this can be daunting, and it shows the interviewer that you are open to working through conflict in a positive way.
Question 4 of 32
Are you able to cope with stressful situations?
Click To View Answer
How to Answer
Everyone handles stress and pressure differently. Tell the interviewer how you react to highly stressful situations.
Question 5 of 32
What did you like and dislike about your previous job?
Click To View Answer
How to Answer
Most of us have something that we dislike about our job, and that's fine as long as we're willing to get the job done with a positive attitude. Pick something that you disliked about your past job that is not relevant to the role you're applying for. For example, if you worked at an internet cafe before, you might state that you were continually frustrated by the inconsistency in income especially when there were slow days in the shop. Despite that, share how you still kept a positive attitude at work and at the end of the day, you knew it was only a matter of time until you could move on to a better role. Reassuring the interviewer that you never let dislike get the best of you is key to landing the job! Interviewers enjoy hearing that you maintain a positive outlook despite difficult situations and that you'll get the job done despite there being areas that you do not enjoy.
Questions 6 through 32
Upgrade To View All Questions and Answers
Oops! It looks like you aren't a member yet.
Get Access to these questions and more by becoming a member!

Related Career Interviews

Computer Network Architect
Computer network architects specialize in designing and building data communication networks, such as LANs or local area networks, WANs or wide area networks and intranets. Their responsibilities ranging ...
Computer Programmer
Computer programmers are skilled in writing and testing code that enable computer applications and software programs to function. Their main area of expertise lies in converting program designs created ...
Computer Systems Analyst
Computer systems analysts are employed by organizations to help them operate more efficiently. As part of their job, computer systems analysts analyze the company's current computer systems, research ...
Database Administrator
Database administrators oversee all aspects of a database. They play an integral part in the planning and development of a database. They are also responsible for its performance, security, and integrity. ...
Information Security Analyst
Information security analysts are responsible for developing, implementing and overseeing security measures to protect a company's computer network and systems. These experts install proprietary software, ...
Software Developer
Software developers are creative minds that work behind the scenes to develop various computer programs. They are responsible for the complete development process for specific software programs, from analyzing ...
Web Developer
Web developers specialize in creating bespoke websites that meet a client's specifications. They are responsible for all aspects of website development, from coding and designing new layouts and functionalities ...
View More Careers

About Our Interview Questions

Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com. We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

The intent of MockQuestions.com is for our users to build confidence for their job interview, by using our thousands of interview questions and answers as they practice and prepare for their interview. We believe, most of our visitors can become more likely to succeed in their job interview with hard-work and practice. We believe, the key to success is for our users to rehearse with our interview questions while using our answer examples as an idea generator for their own interview answers. We strongly want to discourage users from memorizing our answer examples. That is not the purpose of our website.