In your own terms, can you describe the role of a Technical Support Engineer?
This is a general opening question the interviewer will ask early in the interview. The purpose of this question is to begin the conversation, learn more about your background, and collect information they can use later in the interview. Ideally, before the interview, you researched the company and the position and are aware of the requirements for this job. Your answer should align with these so that the interviewer begins to picture you in this role.
"The job of a technical support engineer is to monitor and maintain the IT equipment of an organization. They are also expected to assist users with issues that arise on their systems. Specific responsibilities include installing and configuring the hardware, operating systems, and applications, analyzing and resolving IT issues, performing preventative maintenance tasks to avoid outages, evaluating new technologies and making recommendations for system updates, and backing up data in case of an outage."
