Why are program managers needed if project managers can manage individual projects successfully?
This question is asked to test the general knowledge of a program manager candidate. Interviewers seek program managers that clearly understand the value their role is intended to generate within their company.
Remember to discuss a variety of ways program managers add value within your response. Your answer should include examples of leadership, domain expertise, and customer service skills.
"Program managers are not always necessary. It depends on the organization, project complexity, and the opportunities for alignment. Assuming that the organization is large enough and there are related projects, program managers can add value in several key areas.
Program managers are experienced leaders who can mentor and coach others. Their backgrounds vary and aligning program managers with verticals they have expertise in can improve project success rates. They are able to establish standards and drive innovation because they have experience working with the various cross-functional roles within the teams they lead.
Program managers also have expertise in working with high-profile stakeholders and customers. They are able to provide strategic guidance and communicate properly with executives and senior leaders. They have experience managing large budgets and developing plans to resolve complex business problems. Additionally, most program managers have advanced soft skills and customer service expertise.
Program managers also drive cohesion and alignment. They are able to view things from a higher perspective and identify collaboration opportunities. They ensure that the work their teams do is properly contributing to the goals of the program in addition to the goals of the teams and individuals involved. They know how to resolve conflicts and keep large bodies of work on track."
