Remember to include leadership experience from roles outside of project or program management. Interviewers value experience leading architectural, analytical, design, development, implementation, and support initiatives even if the work was not directly tied to a program manager role.

"In my current role as a program manager, I manage a portfolio of solutions that are developed by four cross-functional teams that are all currently remote. My clients are remote as well. I am responsible for facilitating strategic planning sessions and high-level design and integration discussions. I also work directly with our project managers, product managers, and engineering managers to ensure our teams are properly aligned and following the methodology standards.

One of the areas of focus for my work in my role is monitoring the efficiency of our teams and ensuring that we were connecting properly to resolve issues as quickly as possible. I put a number of standard operating procedures in place to ensure we are able to be as effective away from the office as in person. For example, I ask our team members to consider the needs of any of their coworkers first thing every day and communicate those needs as early as possible. This change helped set clear expectations, helped team members structure their days, and reduced delays."