Program Manager Mock Interview
Excel in your interview with 34 Program Manager questions covering cross-functional leadership, stakeholder alignment, and delivery strategy.
Question 12 of 34
Describe a method for performing an impact assessment.
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Determining the impact of potential changes can be a primary responsibility of program managers. This question may be asked in an interview to gain insight into a candidate's process for analyzing the impact of large, complex, or multi-faceted changes.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to include the aspects of your impact assessment process that rely on intuition and experience in addition to data-driven processes. The experience and feelings of a program manager can be an important factor when developing a strategy from the results of an impact analysis effort.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"The first thing I would do is brainstorm a list of impact areas to be assessed. For example, I might consider financial impact, customer satisfaction, resource time, the frequency in which something occurs, the number of affected clients or users, etc. I would assign a weight to each of these impact areas depending on the relative importance of the area to the client and business I am working with.
Next, I would develop an easy-to-use scale to rate each assessment item in terms of impact. A typical scale would be a high-low scale in which I use the numbers 1-10. I would rate the items myself or facilitate a stakeholder session to rate the items. Using a simple formula, I would then calculate the overall impact of each item.
I would consider adjustments to the scores based on my previous experience and intuition as well as the experience and feelings of the other subject matter experts involved. I would then develop a recommendation with strategic and tactical guidance supported by the impact analysis."
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