How to Answer: What three words would your stakeholders use to describe you?
Advice and answer examples written specifically for a Program Manager job interview.
15. What three words would your stakeholders use to describe you?
Why the Interviewer Asks This Question
Program managers often serve as the face of their programs to their stakeholders. Interviewers ask this question to gain insight into how a candidate might be viewed by their customers, clients, and stakeholders.
Remember to choose three words that highlight separate and unique attributes of your approach to customer service. This question is an opportunity to brand yourself and leave a lasting impression on your interviewer. Use this question to emphasize a well-rounded and value-add skill set. Also, be sure to offer a brief description of why you selected each word within your response.
"I have worked with a wide variety of stakeholders in the past and I strive to develop a custom approach to working with each of them that is aligned with their unique needs. However, I think they could all agree on the following three words.
First, my stakeholders would say that I am accountable. I make clear commitments and deliver upon them regularly. When circumstances outside of my control change, I quickly communicate the details and collaborate on a new plan of action. I own my own mistakes as well as those of my teams and I ensure we learn from them and avoid them in the future.
Second, my stakeholders would say I am empathetic. I work hard to understand their worlds and anticipate their needs. I try to think and feel from their perspective and the perspectives of the groups they are responsible for. I treat their feelings as important as my own.
Finally, my stakeholders would say that I am light-hearted. I believe in the importance of weaving enjoyment into the work I do with my stakeholders and my teams. I face negative situations head-on, but I balance that with positivity. I am quick to laugh at myself and remind everyone I work with that our work goes more smoothly when we remember to relax and have fun as much as possible."