When you answer this question be sure to give details on your work and what you would do. Also mention any contact with the customer that you would need to be having.
"If I removed a customers' old toilet to find that the flooring was rotting the first thing I would do is report that matter to the client. I would want their approval prior to taking on a big job like that. After their approval, I would then go and properly fix the flooring prior to installing the new toilet."