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Ergon Energy Queensland Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

On a scale from 1 to 10, how honest are you?

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Ergon Energy Queensland Interview Questions

  1. 1.

    On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky question as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  2. 2.

    What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  3. 3.

    Would you be willing to work over 40 hours a week?

      Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

      If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

      Rachelle's Answer #1

      "I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"

      Rachelle's Answer #2

      "Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations."

  4. 4.

    What are your greatest strengths? How will these skills benefit Ergon Energy Queensland, if hired?

      Reviewing the job description and the company website will give you some direction on which qualities Ergon Energy Queensland Pty Ltd. values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Ergon Energy Queensland Pty Ltd. will value most from you.

      Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

      Rachelle's Answer #1

      "I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."

      Rachelle's Answer #2

      "Some great strengths to mention are:

      - Communicative
      - Loyal
      - Collaborative
      - Tech Savvy
      - Flexible in Schedule/Availability
      - Persistent and Determined
      - Eager for Knowledge/New Skills"

  5. 5.

    Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

      Keeping a customer calm when they do not understand their bill can be a challenging task. The interviewer wants to hear about a situation where you used your customer service skills to handle an irate customer. Highlight your ability to maintain a relaxed demeanor, and your ability to empathize with the customer, while coming to a smart solution that works for both parties.

      Rachelle's Answer #1

      "I had a customer call last week because her bill was twice the amount of what she was expecting. She was distraught because her bill has always consistently been the same. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to find a solution. Listening and empathizing helped her to calm down and ease the tension during the call. My manager agreed that we would, one time only, discount her bill by half. She was happy, and we kept a customer complaint from blowing out of proportion."

      Rachelle's Answer #2

      "Irate customers are usually just wishing to be heard. If I am to come across a customer who is unhappy, I would ask them to tell me more about what was bothering them. Once I have a clear understanding of the true problem, I can then ask the customer to tell me what a viable solution would be for them."

  6. 6.

    Describe your leadership skills.

      If the position you are interviewing for requires leadership skills, you need to come prepared with examples of when you have been an active leader.

      If this is an entry-level role without a leadership component, the interviewer wants to see that you can take the initiative when there is an opportunity. What type of keywords best describe your leadership style?

      Rachelle's Answer #1

      "In previous employer reviews I have had my leadership style described as attentive, open, and confident. I will always listen to my team and give them the benefit of the doubt when it comes to their performance. An example of this would be with my current sales team. When one of my team members is not hitting their quota, that is when I will step in and begin coaching. I want to believe they know their job unless they show me otherwise. This type of leadership has worked well with my team, and we are the #1 sales team in our region."

      Rachelle's Answer #2

      "I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."

  7. 7.

    Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

      Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. Do not fret if you are missing some of the "nice to have" or even a couple of "must have" skills listed in the job description. Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

      Rachelle's Answer #1

      "nice to have"

      Rachelle's Answer #2

      "Could you share with me which specific skills you feel are not standing out? I would be happy to give any clarification on those skills. If there are gaps that need filling, I am very willing to take additional coursework or training."

  8. 8.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  9. 9.

    When do you best demonstrate yourself as a leader?

      The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.

      Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

      Rachelle's Answer #1

      "I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."

      Rachelle's Answer #2

      "In my current position, every time my current manager is away, I take on the role of leader for our team. This situation usually occurs one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."

  10. 10.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  11. 11.

    The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

      The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

      Rachelle's Answer #1

      "My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"

      Rachelle's Answer #2

      "It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"

  12. 12.

    Our industry is highly competitive. In your opinion, what are we doing right at Ergon Energy Queensland? What could we be doing better?

      Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Ergon Energy Queensland Pty Ltd.. Keep your answer firmly focused on what Ergon Energy Queensland Pty Ltd. is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Ergon Energy Queensland Pty Ltd. and affirming that you want to work for them.

      Rachelle's Answer #1

      "I understand that this industry is very competitive; however, I have always seen Ergon Energy Queensland Pty Ltd. as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Ergon Energy Queensland Pty Ltd.!"

      Rachelle's Answer #2

      "Ergon Energy Queensland Pty Ltd. is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."

  13. 13.

    Have you personally used the services of Ergon Energy Queensland? If so, what was your overall experience?

      The interviewer would like to know if you have had the pleasure of experiencing the products/services of Ergon Energy Queensland Pty Ltd. first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Ergon Energy Queensland Pty Ltd. then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Ergon Energy Queensland Pty Ltd. first hand.

      Rachelle's Answer #1

      "I have been a customer of Ergon Energy Queensland Pty Ltd. for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Ergon Energy Queensland Pty Ltd. to my friends and family in the past."

      Rachelle's Answer #2

      "I have not been a direct customer of Ergon Energy Queensland Pty Ltd.; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Ergon Energy Queensland Pty Ltd. was great so I will be switching over to you as soon as I am able."

  14. 14.

    Ergon Energy Queensland has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

      Ergon Energy Queensland Pty Ltd. wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Ergon Energy Queensland Pty Ltd.. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Ergon Energy Queensland Pty Ltd..

      Rachelle's Answer #1

      "I noticed that Ergon Energy Queensland Pty Ltd. has opportunities for management and new employee training. My goal would be to become a corporate trainer with Ergon Energy Queensland Pty Ltd. because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Ergon Energy Queensland Pty Ltd. and I look forward to spending many years with your company."

      Rachelle's Answer #2

      "I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."

  15. 15.

    Why do you want to work for Ergon Energy Queensland?

      Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Ergon Energy Queensland Pty Ltd.. Come prepared with examples of why Ergon Energy Queensland Pty Ltd. is your top choice. This example could include commenting on individual industry awards and accolades that Ergon Energy Queensland Pty Ltd. has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

      Rachelle's Answer #1

      "It's important to me that I work for a socially responsible organization. I like that Ergon Energy Queensland Pty Ltd. has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."

      Rachelle's Answer #2

      "The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."

  16. 16.

    At Ergon Energy Queensland we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

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  17. 17.

    Why do you want to pursue a career opportunity in the utilities industry?

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  18. 18.

    Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Ergon Energy Queensland?

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  19. 19.

    If we hire you at Ergon Energy Queensland, how will you make an impact in the first 90 days?

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  20. 20.

    Give me an example of a time when you went above and beyond.

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  21. 21.

    Have you progressed in your career as you have expected?

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  22. 22.

    Would you say you are a better verbal or written communicator?

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  23. 23.

    How do you manage a large workload?

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  24. 24.

    How do you determine priorities when you have multiple projects due?

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  25. 25.

    Do you have experience in corrective discipline and terminations?

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  26. 26.

    How can we motivate you on the job?

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  27. 27.

    How do you respond to feedback?

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  28. 28.

    Do you have reliable transportation?

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  29. 29.

    Tell me about yourself.

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  30. 30.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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