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Nursing

34 Interview Questions & Answers
Q&As WRITTEN BY
Heather Douglass
Heather has over 20 years experience recruiting and hiring candidates, specifically in the health care industry.
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Tell me about a time when you had to assist with an administrative project or task. What did the project/task entail and which software programs did you while completing the tasks?

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Example #1
"Two years ago, when the company I was working for was undergoing their EHR upgrade, my manager put me in charge of ensuring that all clinicians, nurses, and staff on my unit were trained on the upgraded product. Since there were three separate required training classes, each offered at multiple times and dates, it was difficult to keep up with who had attended which session. To make it easy for me to track who had attended the training sessions, I created a tracking spreadsheet on Excel with validations and dropdown boxes, so I could easily visualize who had completed each training and who had not. I posted this spreadsheet on my unit's share drive so each employee could update it accordingly, and weekly, I would verify the information with the training office's records."
Example #2
"A few months ago, my clinical unit received a new piece of equipment that no one on the nursing staff knew how to use. Because this equipment would eventually save everyone time and become beneficial to our patients, it was important for everyone to learn how to use it, so my manager sent me to training to become a superuser. Once I returned from the training, it was my responsibility to develop a new Standard Operating Procedure (SOP) on how to operate the equipment, so that everyone on the staff would have a guide. Since I had never developed such a document in the past, I had to work closely with our quality nursing department to ensure I was using appropriate language while writing it. In the end, I used Microsoft Word to develop a new SOP that has helped everyone as they have learned to use the equipment."
Example #3
"When I first started working in my current position in pediatric primary care, we would send young patients to the lab for their blood lead tests; however, management found that the parents were not following up and taking the patients to the lab for the tests. Since this test is important, we started doing the tests in the clinic. Along with conducting the actual tests, I was responsible for tracking how many tests were conducted at our clinical location each week and reporting the count back to our department administrator. Each day, as I closed the clinic, I would count the number of testing slips that were ready to be shipped to the lab and document them on a manual tracker; then at the end of the week, I would email the daily counts to my administrator in a table format so she could get an overall visual of our daily progress."
Example #4
"My clinical unit often participates in quality improvement projects that are part of the hospital's larger quality initiatives; however, since our manager is very passionate about quality and improvement science, our unit often runs our own QI projects to improve our process and patient outcomes. Because I have a background in informatics and have strong analytical skills, I am often tasked with data collection and analysis when we run our own QI projects. When I am tasked with such, I build advanced data queries in tableau so the information will display on our dashboard, and I also extract raw data so I can conduct additional analytics in Excel and Access."
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