Mayo Clinic Registered Nurse Interview Questions & Answers
Table of Contents
- 1. Behavioral Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Competency Questions
- 5. Conflict Questions
- 6. Critical Thinking Questions
- 7. Diligence Questions
- 8. Discovery Questions
- 9. Performance Based Questions
- 10. Situational Questions
- 11. Stress Questions
- 12. Teamwork Questions
- 13. Tough Questions
Behavioral
1. How do you respond to feedback in the workplace?
How to Answer
The interviewer is trying to gauge how you respond to positive, critical, and constructive feedback. Demonstrate your professional maturity by giving examples of times you have received feedback and how you positively reacted to it. The ideal candidate will view feedback as an opportunity to improve and grow; someone who responds negatively to feedback will raise a red flag to the interviewer.
It's noted in many online forums that during interviews at Mayo Clinic, they may ask you a behavioral question and then critique your response to see how you respond to feedback. Keep this in mind during the interview process.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a new nurse, I'm very receptive to feedback. I want to know what I'm doing well and what I could do better. I keep an open mind when my superiors provide feedback so I can learn from my mistakes and continue to grow and improve my skills. Good communication is important, and I always actively listen and absorb the information when receiving feedback or coaching. I prefer to get feedback regularly rather than just once a year in an annual performance review."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Over the years, I have received feedback, both positive and constructive. It's important to keep an open mind and listen instead of trying to form a rebuttal or reasoning in your mind while the other person is speaking. Feedback provides an opportunity to know what you're doing well and what areas you need to improve upon. Even if you feel the feedback is invalid, it's important to accept it and move on instead of allowing it to cause doubt or anxiety."
Written by Jaymie Payne on December 16th, 2022
User-Submitted Answer
"I am the type of person who thrives off of constructive criticism. I am always looking for ways to improve, and feedback from peers is the best way for me to do so. I seek out feedback regularly from peers and I see it as an opportunity to grow as a person and a nurse. I receive feedback graciously and with an open mind. I don’t take anything personally which helps me to remember that the common goal is to do what’s best for the patient."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
This is a great attitude to have and will be just the response the interviewer is looking for! They want to know you are receptive to feedback and use it as an opportunity to grow and develop. Don't forget to include being open to your manager's feedback as well as your peers.
Behavioral
2. How do you demonstrate professionalism in the workplace?
How to Answer
Nurses can demonstrate professionalism through behaviors, communications, actions, and patient care. Consider Mayo Clinic's core values of respect, integrity, compassion, healing, teamwork, innovation, excellence, and stewardship. When responding to this question, give examples of ways you demonstrate professionalism in your day-to-day work and incorporate some of these core values in your answer.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a nurse, I can display professionalism in the workplace in several ways. The first is my conduct. I never engage in gossip or make comments in front of staff that undermine others. I maintain a positive attitude, treat others with respect, and practice effective communication and listening techniques. It's important to set an example for others and demonstrate a high level of professionalism to instill trust in our clinical team and staff."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I strive to maintain professional communication at all times. For example, I never swear at work or use nicknames or phrases that could come off as unprofessional or even offensive, like calling a patient baby or sweety. If a patient is angry or disrespectful, I go above and beyond to maintain a positive attitude and tone and do not let their actions impact my response. I also take accountability for my actions, which reduces errors and other adverse impacts on patients."
Written by Jaymie Payne on December 16th, 2022
Behavioral
3. How would other clinical staff you work with describe you?
How to Answer
The interviewer at Mayo Clinic is trying to learn more about how you fit into your current company's culture and your sense of self-awareness. Take a moment to reflect on your relationships with your colleagues, nursing instructors, etc., and in what areas you have received praise or recognition in the past. Consider traits, skills, and characteristics that would be desirable to Mayo Clinic; for example, being a team player, reliable, effectively communicating, problem-solves, detail-oriented, etc. If your current employer uses a 360-feedback tool or another form of peer review, give examples from that survey.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"My nursing peers would describe me as a team player. I take pride in this and strive to be as collaborative and supportive of the team as possible. They would say I am reliable and always willing to jump in and help when possible. If we are short-handed and I have the capacity, I always go to my colleagues and offer to help pass meds, obtain patient vitals, or chart to assist them with getting caught up. Nursing can be very stressful, but when you are a part of a team that you know works together and supports one another, it makes the job much easier!"
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"My peers would describe me as level-headed, calm, and collected. It takes a lot to upset me, and I handle high-pressure situations well. They would also describe me as a mentor, always quick to support or train someone. Because I have twenty years of experience, I have a lot of knowledge and skills that I often share with others, especially new graduate nurses. I love to train and teach others and feel like I have a lot to offer in this area."
Written by Jaymie Payne on December 16th, 2022
Behavioral
4. Compassion is a core value at Mayo Clinic. How do you provide compassionate care to patients?
How to Answer
Mayo Clinic values and promotes compassionate care across all facilities. It's one of the core values listed on their website and is explained as "providing the best care, treating patients and family members with sensitivity and empathy." Compassion can be shown to patients in several ways, whether it's going the extra mile to make sure they are comfortable, building trusting relationships with them and their families, or showing genuine interest when interacting. Gives ways, big or small, that you demonstrate compassion in the workplace.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I always greet patients with a smile and pleasant attitude. I'm patient and genuine in my interest and desire to care for them rather than seeming annoyed or rushed. Patients pick up on your emotions and attitude, and it can have an impact on theirs as well. I actively listen to them to understand their concerns or goals and answer their questions. I always try to put myself in their shoes to understand their perspective, attitude, and outlook. I also go the extra mile to put a smile on their face, whether grabbing them a fresh cup of ice water or a warm blanket."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I try to relate to my patients and their families by listening to their situation, empathizing, and striving to understand their emotions. I want to reduce their anxiety and demonstrate that I genuinely care about them and their well-being. I think compassionate care goes hand in hand with being an advocate and helping patients get the resources they need to be well."
Written by Jaymie Payne on December 16th, 2022
Behavioral
5. Mayo Clinic's mission is "inspiring hope and promoting health through integrated clinical practice, education, and research." As an RN, what does this mean to you?
How to Answer
Mayo Clinic notes their primary value is "the needs of the patient come first." This value, along with the mission of "inspiring hope and promoting health through integrated clinical practice, education, and research," make up the core identity of who Mayo Clinic is and what they do as a non-profit. Speak to the interviewer about what each of these aspects means to you and how you will further this mission.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"Inspiring hope and promoting health through integrated clinical practice, education, and research is a very holistic approach. It's my job as a nurse to care for patients and inspire hope in their treatment and recovery journey. I promote health by being knowledgeable and skilled as an RN, educating patients with the knowledge they need to be successful, and using research to better their lives."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I love this mission because it speaks to so many aspects of nursing and healthcare. I know Mayo Clinic is a leader in research and breakthrough treatments, so providing care and treatment based on the latest technology and innovation would be incredible. As a nurse, I strive to instill hope in my patients; no matter the health issue they are experiencing, I want them to know that we will provide the highest quality care possible to help them overcome it. I also love the value placed on education as it's important for patients and the family and friends that care for them when they go home. This includes medication, exercise, dieting, fall hazards, etc."
Written by Jaymie Payne on December 16th, 2022
Behavioral
6. Stewardship is a core value here. What does that mean to you as a nurse? How will you be a good steward at Mayo Clinic?
How to Answer
Stewardship is a core value of the Mayo Clinic, especially as a non-profit organization. Their website notes their goal is to "sustain and reinvest in our mission and extended communities by wisely managing our human, natural and material resources." The interviewer would like to know what this means to you and how you will be a good steward as an employee of the Mayo Clinic. As an RN, stewardship could be in the form of leadership, the ethical responsibility to act on behalf of others (advocacy), trustworthiness, integrity, or even maintaining inventory and supplies on the unit. Explain what stewardship means to you and how you will honor that core value at Mayo Clinic.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I would act as a steward of Mayo Clinic, meaning I would be charged with providing excellent care to patients on their behalf. I would go above and beyond every day to provide for patients and to treat and care for them with compassion and kindness. Mayo Clinic has a reputation as the best in healthcare systems, so it would be my duty to look after patients in a way that promotes the continuation of that positive reputation in the community and nationwide."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Being a good steward can relate to patient care and managing inventory and supplies appropriately. I have many moral obligations and duties as a nurse, and providing the best care possible for patients is one of them. I would be an employee of Mayo Clinic, so knowing I'm a steward of the company and providing care on their behalf is important to me as I continue the pattern of excellence that Mayo Clinic has demonstrated. As for managing supplies, an example would be not excessively using supplies, giving them to patients to take home, or taking any for personal use (IE, latex gloves, alcohol pads, etc.)."
Written by Jaymie Payne on December 16th, 2022
Behavioral
7. What strengths will you bring to Mayo Clinic?
How to Answer
RNs must possess many technical and soft skills to be effective and successful at Mayo Clinic. Review the job description and highlight keywords like "compassionate, team-oriented, able to perform under pressure, etc., to give you an idea of what specific skills the interviewer is looking for. In your response, describe the value you bring to the team through your technical skills, experiences, and soft skills.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a new nurse, I'm eager to join a team and contribute, and I feel I would bring many strengths to the team. I'm reliable, having only missed one day of class during my nursing program. I'm also open-minded, coachable, and team-oriented, and have a positive attitude. I'm knowledgeable and desire to learn and grow, and my drive to succeed will add value to the team in the long run."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"If I joined the team, I would bring ten years of experience in critical care nursing. Through my experience in ER and ICU/CCU, I have built solid skills in patient care and stress management techniques that would add value to the team. I can adapt quickly, would not require much training/onboarding, and could hit the ground running, making an immediate impact on patient care."
Written by Jaymie Payne on December 16th, 2022
Behavioral
8. Mayo Clinic values teamwork and collaboration among the clinical teams. How will you promote this culture?
How to Answer
Mayo Clinic employs thousands of caregivers. Therefore, a core value of the company is a focus on promoting teamwork, collaboration, and inclusion. Mayo Clinic values the contributions of all, blending the skills of individual staff members in unsurpassed collaboration. As a registered nurse on the team, you will work alongside other nurses, nursing assistants, physicians, and other clinical care providers. Describe ways you promote teamwork in the workplace and support this core value.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"During clinicals, I promoted a sense of teamwork by being willing to help others, whether it was helping them lift or ambulate a patient or teaching them a process when documenting a patient's status. It's important for those you work with to know that you can be trusted and relied upon if they need help. Communication is another way I will promote collaboration. Sharing patient updates, messages from physicians or other clinicians, family requests, etc., is essential when working with a multidisciplinary team to promote the best patient care and outcomes."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I'm used to working short-staffed. If there is a time my patient volume is down or I'm caught up with my tasks, the first thing I do is approach my coworkers to see if they need assistance or support. Perhaps a nurse is behind on a med pass, or there are ten call lights on in the hall. I'm happy to jump in and support others to make sure all patients are cared for, no matter who they are assigned to on the shift. I promote teamwork and collaboration by setting the example for other staff members."
Written by Jaymie Payne on December 16th, 2022
Career Goals
9. Tell me about your five- and ten-year goals.
Why the Interviewer Asks This Question
The interviewer is interested in learning about your five- and ten-year goals as a nurse because it can provide insight into your level of commitment to the profession and your overall career aspirations. Knowing your goals can help the interviewer determine if the position aligns with your long-term objectives and if you are a good fit for the Mayo Clinic. It can also give them an idea of how they can support your professional development and growth within the organization. Discussing your five- and ten-year professional goals can help the interviewer understand your motivation and drive to succeed in the field.
Written by Krista Wenz on May 11th, 2023
Answer Example
" In five years, I will have gained more experience in my field and be working towards a leadership role within the Mayo Clinic. I plan to continue my education and obtain any certifications your organization requires to further advance my career.
Looking ahead to ten years, I aspire to be a charge nurse, mentor, and role model for other nurses, sharing my knowledge and experience with those just starting out in the field. I also hope to have contributed to the advancement of nursing practices through research and innovation. Ultimately, my goal is to positively impact the lives of my patients and colleagues and continue growing both personally and professionally."
Written by Krista Wenz on May 11th, 2023
Communication
10. How do you communicate challenging information to your patients?
Why the Interviewer Asks This Question
Effective communication can help build trust between patients and healthcare providers, which is crucial for delivering high-quality care. The interviewer is interested in how you approach communication with patients regarding challenging information. As a nurse, you will undoubtedly encounter situations where you must convey difficult news or discuss complex medical issues with patients and their families. The interviewer wants to ensure you can effectively communicate such information in a sensitive manner while being clear and concise. It's essential to balance providing accurate information and being mindful of the patient's emotional state.
Written by Krista Wenz on May 11th, 2023
Answer Example
"When relaying information to patients and their family members, I look for clues to determine if they are confused or understand what I am saying. I speak in simple terms since medical terminology can confuse people outside the industry. After relaying the information, I ask if they have any questions or need clarification. I take the time to ensure they completely understand, and if they do not, I figure out another way to deliver the information."
Written by Krista Wenz on May 11th, 2023
Competency
11. How do you care for patients who may not be able to communicate?
How to Answer
As an RN at the Mayo Clinic, you may care for nonverbal patients due to a stroke, dementia-related illness, or other injuries or disabilities. Explain that you treat them with the same respect and deliver the same quality care that you would to other patients. You can acknowledge that these patients may require more time, patience, and reassurance. Give examples of ways you communicate and care for these types of patients. Perhaps you know sign language, communicate with pen and paper, read lips, or look for nonverbal signals like a smile or a head nod.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"Nonverbal patients deserve the same care, respect, and attentiveness as other patients and may require a little more time. Patience is key when working with patients who cannot communicate their needs in typical ways. I always speak to them professionally, avoiding speaking to them like a child or a lesser person. I work to build a relationship, so I understand if there are ways they can effectively communicate (IE, writing, sign language, head nods) and utilize those methods to provide care and treatment to them."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Just because a patient cannot speak or is in a vegetative state does not mean they cannot think and feel. It's important to remember when caring for non-communicative patients to treat them with the same respect and care you would with other patients. For example, I knock when entering the room, introduce myself, and explain why I am in their room. I explain each step of what I am doing; for instance, if I check their vitals, I explain what I'm going to do before I do it. I look for non-verbal cues for signs of pain or discomfort, fear, or anxiety. Often, patients can still communicate with a smile or a nod, so it's important to be on the lookout for nonverbal cues. I also use close-ended questions that require a yes or no, if they can shake their head. Lastly, if they can write, I will provide a pen and paper to communicate, and I'm very patient throughout the process."
Written by Jaymie Payne on December 16th, 2022
Competency
12. How do you effectively communicate with patients and their families?
How to Answer
Effective communication is an essential skill for a nurse at Mayo Clinic. Speak in detail about your communication style and give specific examples. Consider how your skills will translate in this role and contribute to providing high-quality care. Read the job posting thoroughly to understand the responsibilities and connect your skills. The Mayo Clinic serves a diverse population, so demonstrate your ability to be flexible in your style. Think about how you share feedback, listen to others, show empathy, and communicate verbally and nonverbally to individuals and groups.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"My communication style is compassionate but straightforward. I find that being direct is best, so patients can easily understand what to expect regarding treatment and care. When patients know what to expect, they are calmer and more receptive to care. I also use an appropriate tone and volume when speaking with patients or family. I provide opportunities for patients and families to ask questions and to provide education where possible."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"First and foremost, I'm attentive and actively listen when patients or families speak or answer questions. I document well so I can reference my notes when needed instead of having to ask repeat questions. As I communicate, I always keep the patient's situation in mind to use the appropriate tone and compassion to provide quality care. If there is a communication barrier, I'm not afraid to ask a colleague for help to overcome those barriers."
Written by Jaymie Payne on December 16th, 2022
Competency
13. The Mayo Clinic has earned a grade of "A" from The Leapfrog Group in patient safety. How do you promote patient safety as an RN?
How to Answer
The Mayo Clinic has earned numerous safety grades, which is a tremendous accomplishment! It is a national distinction recognizing achievements in patient safety and protecting patients from errors, injuries, accidents, and infections. The Mayo Clinic promotes a culture of patient safety, and the interviewer would like to determine how you commit to this mission of excellence. Give specific examples from your nursing experience or experience as a student.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I'm very passionate about patient safety. During my clinical rotations, I realized the extensive amount of patient education that nurses do regularly, which I will also practice. We often forget that patients aren't as knowledgeable about things like medication uses and side effects. Taking the time to educate patients to ensure they are taking medications correctly and effectively promotes a culture of patient safety and reduces risk. Reducing falls is another area in which I will promote patient safety by completing fall risk assessments and adhering to safety precautions like a two-person assist or utilizing a gait belt when ambulating a patient."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I take patient safety very seriously and utilize various techniques to promote the culture of safety in the workplace. For example, it's important to always double-check the patient's name and DOB along with the medication name and dosage before administering any medications. Education is another way I promote safety through teaching patients and their family members necessary information. This includes information about their medications, possible side effects, concerns or red flags to look for and report, fall risk assessments, ways to prevent falls in the hospital and at home, etc."
Written by Jaymie Payne on December 16th, 2022
Competency
14. What EHR systems do you have experience with?
How to Answer
Nearly all healthcare systems use an EHR system today, and the Mayo Clinic has been reported to use Epic. Some other common EHR systems include Oracle Cerner, MEDITECH, and PointClickCare. Discuss the systems you are familiar with, your length of experience using them, how comfortable you feel using EHRs, and your experience training others as a bonus. If you lack experience, assure the interviewer that you're willing and able to learn!
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"In my nursing program, we were taught the basics of EHR systems, and I have watched some videos online of the most common systems and the fundamentals of how they are used. During clinicals, I did a rotation at a children's hospital where they used PointClickCare, so I have exposure to that system. I'm a quick learner and eager to dive in and learn, so I have no doubt I can master whatever system Mayo Clinic uses."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I have extensive experience with two EHRs: Epic and Oracle. I would describe my skills as expert-level. I have trained many new floor nurses on these systems. I'm a quick learner, so if Mayo Clinic uses a different system, I'm more than willing to learn and am confident I would catch on quickly."
Written by Jaymie Payne on December 16th, 2022
Competency
15. What experience do you have responding to a code blue?
How to Answer
A code blue can be stressful and alarming, especially for new nurses. It is a hospital-wide code used when a patient is experiencing cardiac or respiratory arrest and requires resuscitation. Though there is typically a designated code team, if you are a nurse nearby, you will be expected to assist until the team arrives. The interviewer would like to learn more about your experience in this area and if you are comfortable performing in this high-pressure situation. Describe a time you've participated in a code blue. If you have not experienced this situation, describe how you would react should this event happen at Mayo Clinic.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I have not had real-life experience responding to a code blue; however, as a student, we practiced this scenario several times. I understand my role will be to jump in and take action until the code-blue team arrives, whether with CPR, getting the emergency cart, using the defibrillator, or starting IV fluids and medications. I know it will be very high-pressure and stressful, but I feel well-prepared to respond should this happen."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I have responded to a handful of code-blue situations over the years. In one case, I was actually in the patient's room. I called for help, then dropped the head of the bed to lay the patient flat, checked and confirmed there was no pulse, and immediately began chest compressions. By that time, another nurse had brought in the emergency cart or the "crash cart," and a physician was in the room and deployed the AED/defibrillator. The designated code-blue team responds quickly and takes over, then it's my responsibility to be sure I document everything appropriately once the patient is stabilized or transferred."
Written by Jaymie Payne on December 16th, 2022
Competency
16. As a Mayo Clinic RN, how would you advocate for your patients?
How to Answer
No matter what area or department you work in at Mayo Clinic, you will have an opportunity to be an advocate for your patients. Consider ways you advocate for your patients or observed nurses championing for patients during your time as a student in clinicals. Aspects like patient education, document integrity, protecting patient rights, giving patients a voice or being a voice for patients, ensuring safety, and connecting patients to community resources are all great examples!
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a nurse, I should always serve as a patient advocate, especially in safety and education. I can advocate on the patient's behalf and provide their families with education concerning medications and fall risks at home. I can advocate for the patient when they may not be able to communicate their wants and needs or when they may not understand which treatment options are best for them. It's my job to give the patient a voice, and if they aren't able to use it, I step in and be the voice for them."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I am an advocate for patient rights first and foremost. This can be done by familiarizing myself with the patient's wishes and protecting those wishes. Patients have a right to safety and treatment, so double-checking information to reduce or eliminate medication errors, ensuring that their rooms are safe, educating on fall hazards, and properly assessing them for fall risks are all ways I can advocate for the patient."
Written by Jaymie Payne on December 16th, 2022
Conflict
17. Describe a time you had a conflict with a physician or peer. How did you handle the situation?
Why the Interviewer Asks This Question
The interviewer will ask about a conflict with a physician or peer to gauge how you handle difficult situations and communicate with others. Healthcare professionals need strong communication and conflict resolution skills, so the interviewer wants to understand how you approach these scenarios. Be prepared to give an honest and detailed explanation of the situation and how you resolved it while emphasizing your ability to work collaboratively with others to provide the best patient care possible.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I once had a situation where a fellow nurse who relieved me at work was often late, causing me to be delayed in leaving to pick up my kids from school. This created a conflict between us, as I didn't appreciate not being notified when she would be late. However, we discussed the issue and came up with a solution where she would make a conscious effort to be more punctual, and I would do my best to be patient and understanding when things didn't go according to plan. This open and respectful communication allowed us to work together more effectively, and we resolved the issue in a way that benefited both of us. As a nurse, I believe that healthy communication is vital to our work, and I'm grateful for the opportunity to learn and grow in this area."
Written by Krista Wenz on May 11th, 2023
Critical Thinking
18. Tell me about a time you came up with an innovative or creative idea in the workplace.
Why the Interviewer Asks This Question
During your interview, the interviewer may ask you about a time you came up with an innovative or creative idea in the workplace because they want to assess your problem-solving skills and ability to think outside the box. They want to know if you have the potential to come up with new and effective ways of addressing challenges that may arise in the workplace and if you are proactive and able to take the initiative in your work. By sharing an example of a time when you demonstrated innovation and creativity, you can showcase your strengths and stand out as a strong candidate for the position.
Written by Krista Wenz on May 11th, 2023
Answer Example
"Last year, I was working as a nurse in a hospital, and we were facing a shortage of personal protective equipment (PPE) due to the COVID-19 pandemic. Struggling to find a solution, I came up with the idea of using plastic bags to cover our shoes and legs to protect ourselves from potential exposure. I quickly shared this idea with my colleagues, and we started implementing it to ensure our safety while treating patients. It was a small but effective solution that helped us provide the best care possible in a challenging situation. I was proud to have contributed to our team's effort to keep ourselves and our patients safe."
Written by Krista Wenz on May 11th, 2023
Diligence
19. Who is the CEO of the Mayo Clinic?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer will have. Review the company website, online employee reviews, the job announcement, and visit the company and talk to staff. The interviewer wants to hear that you have done your homework and know the CEO of Mayo Clinic, Gianrico Farrugia, M.D.
Show the interviewer you have done in-depth research on their company. Provide the name of the CEO and a little history about them. You can mention when they were appointed CEO, how long they have been CEO, who they worked for before the Mayo Clinic, and any achievements they have made since becoming CEO.
Written by Krista Wenz on May 11th, 2023
Answer Example
"Gianrico Farrugia has been the President and CEO of the Mayo Clinic since January 2019. Dr. Farrugia has worked for the Mayo Clinic in many different positions his entire career and even received his medical training and fellowship there. I find it fascinating that Dr. Farrugia has spent almost 30 years with the Mayo Clinic and advanced at such an impressionable rate."
Written by Krista Wenz on May 11th, 2023
Diligence
20. What is the primary value of the Mayo Clinic?
Why the Interviewer Asks This Question
The Mayo Clinic's Mission and Values are listed on their 'About' page. The interviewer wants to see that you have done your homework before the interview and learned all you can about the organization you may be working for. Underneath the mission and vision of the Mayo Clinic, you will see they have their primary value listed, which is 'the needs of the patient come first.'
Written by Krista Wenz on May 11th, 2023
Answer Example
"The primary value of the Mayo Clinic is the needs of the patient always come first. I was also taught that in nursing school, and I have always treated my patients with this in mind."
Written by Krista Wenz on May 11th, 2023
Diligence
21. How did the Mayo Clinic get its name?
Why the Interviewer Asks This Question
As with any question about the Mayo Clinic, the interviewer wants to see that you have done your homework and learned all you can about the organization you want to work for. When researching the Mayo Clinic's website, you will see the history behind the name and its origin. Mayo is a family name originating from William Worrall Mayo, M.D., a frontier doctor who settled his family in Rochester, Minnesota. Dr. Mayo was appointed an examining surgeon for the Union Army during the Civil War. Show the interviewer you have done your homework by briefly explaining how the Mayo Clinic got its name.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I loved learning the history behind the name during my research. The Mayo Clinic was named after the Mayo family, who founded the medical institution. Dr. William Worrall Mayo moved to Rochester, Minnesota, in 1863 and began practicing medicine. His sons, William James Mayo and Charles Horace Mayo, joined him in his practice, and together they built a reputation for excellence in medical care. In 1919, the Mayo family donated the hospital to the nonprofit Mayo Foundation for Medical Education and Research, which continues to operate the Mayo Clinic to this day."
Written by Krista Wenz on May 11th, 2023
Discovery
22. How do you provide high-quality care to your patients?
Why the Interviewer Asks This Question
Providing high-quality care to patients means ensuring they receive the best possible treatment and attention, which are core values driving the Mayo Clinic. It means understanding their individual needs and tailoring care plans to meet those needs. Additionally, it means being compassionate, attentive, and responsive to their concerns and questions. Ultimately, high-quality care means creating a positive and supportive environment that promotes healing and recovery. Patients should feel respected and valued throughout the care process, and their overall health and well-being should be the primary focus. Let the interviewer know how you provide high-quality patient care and how your compassionate nature will benefit the Mayo Clinic if hired for the role.
Written by Krista Wenz on May 11th, 2023
Answer Example
"As a nurse, I prioritize the well-being of my patients above all else. I take the time to listen to their concerns, answer their questions, and make sure they understand their treatment options. I strive to create a comfortable and safe environment where they feel heard and respected.
If hired at the Mayo Clinic, I would bring my dedication to patient care and passion for staying up-to-date on the latest medical advancements. I believe my attention to detail and ability to provide compassionate care would make me an asset to the team. I am committed to working collaboratively with my fellow healthcare professionals to ensure every patient receives the best possible care.
Overall, I am confident that my skills and experience would allow me to make a positive impact at the Mayo Clinic. I am excited about the opportunity to contribute to such a prestigious institution and help improve patients' lives."
Written by Krista Wenz on May 11th, 2023
Discovery
23. This concludes our interview. Is there anything you would like to add?
Why the Interviewer Asks This Question
When the interviewer asks if there is anything you would like to add at the end of the interview, it is an opportunity for you to showcase any additional skills or experiences that you might not have had a chance to mention earlier. You could also use this time to reiterate your interest in the position and express your appreciation for the opportunity to interview. It is always a good idea to have a few key points in mind beforehand so that you can make the most of this final chance to make a lasting impression.
Written by Krista Wenz on May 11th, 2023
Answer Example
"Yes, I would like to thank you for the opportunity to interview with your organization. I am very excited about the possibility of joining your team and contributing to its success. I would also like to add that I am looking for an organization to grow and finish my career with, and I can only picture it being with the Mayo Clinic. Please don't hesitate to reach out if you need anything else from me or have any further questions."
Written by Krista Wenz on May 11th, 2023
Discovery
24. Why did you choose to become a nurse?
Why the Interviewer Asks This Question
The interviewer asks why you became a nurse because they want to understand your motivations and what draws you to the profession. They may also be interested in learning about your past experiences or personal connections that led you to pursue a career in nursing. It's essential to be honest and genuine in your answer and to highlight the qualities and skills that make you a strong candidate for the job.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I chose to become a nurse because I have a passion for helping others. From a young age, I always knew that I wanted to work in a field where I could make a difference in people's lives. Nursing provides me with the opportunity to do just that. Every day, I have the chance to care for patients and their families during some of their most vulnerable moments. It is a privilege to be able to support and comfort someone during their time of need. Additionally, nursing is a constantly evolving field, which allows me to continuously learn and grow as a professional. Overall, becoming a nurse has been one of the best decisions I have ever made."
Written by Krista Wenz on May 11th, 2023
Discovery
25. Why are you seeking new employment?
How to Answer
The interviewer asks why you seek new employment to better understand your motivations and career goals. They want to know if you are seeking new growth opportunities or trying to escape a hostile work environment. In addition, they may be looking to see if you have done your research on the Mayo Clinic and if you have a genuine interest in working for them specifically. It's essential to answer this question honestly and in a way that highlights your skills and experience while demonstrating your enthusiasm for the position and the organization.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I am seeking a job with the Mayo Clinic because I want to work for one of the most prestigious hospitals in the world. The Mayo Clinic has always been where I want to spend my career, even before going to nursing school. I worked at my last job only to gain experience since this position requires at least three years of experience in an acute setting. Now that I have gained the required experience, I am finally able to meet the requirements for this role."
Written by Krista Wenz on May 11th, 2023
Discovery
26. Tell me how you are qualified for this role.
Why the Interviewer Asks This Question
The interviewer or hiring manager may or may not have your resume or CV in front of them to see your qualifications. They must assume you have the required qualifications for the nursing position, or you would not have made it to the interview. However, they want to hear from you about how you are qualified for the role. Every RN position at the Mayo Clinic will have specific requirements based on the geographical location and department you are interviewing for. Before your interview, review the job description and highlight every certification, experience, degree, and license you possess that makes you qualified for the role.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I am qualified for the role as I have been a licensed registered nurse for the past three years, maintained my continuing education units, and recently renewed my nursing license and ACLS and BLS certifications. My experience as a nurse in the emergency department allows me to use my critical thinking, leadership, communication, and problem-solving skills. I am excited to continue utilizing and enhancing my skills if chosen for this RN position in the emergency department."
Written by Krista Wenz on May 11th, 2023
Discovery
27. How would your former colleagues describe your bedside manner?
Why the Interviewer Asks This Question
The interviewer asks how your former colleagues would describe your bedside manner to get a sense of how you interact with others. This question also assesses your interpersonal skills and how you would handle difficult situations. It gives the interviewer an idea of how you work with a team and whether you can build positive relationships with others. By answering this question, you can demonstrate your ability to communicate effectively and work collaboratively with others. It's important to be honest in your response and provide specific examples of how you have shown a caring and compassionate bedside manner in the past.
Written by Krista Wenz on May 11th, 2023
Answer Example
"My former colleagues would describe my bedside manner as exceptional. They would say that I am always very empathetic and compassionate with my patients, taking the time to listen to their concerns and address them in a respectful and caring manner. They would also say that I am very knowledgeable and skilled in my field and able to provide expert guidance and support to those in need. Overall, my former colleagues would say that I am a true asset to any medical team and that my patients are lucky to have me as their caregiver."
Written by Krista Wenz on May 11th, 2023
Discovery
28. What do you like most about being a nurse?
Why the Interviewer Asks This Question
The interviewer is interested in knowing what you like most about your job to gauge your passion, dedication, and commitment to the profession. Additionally, it gives them insight into your personality, values, and work ethic. Overall, it's an opportunity for you to share your positive experiences and highlight the rewarding aspects of being a nurse. However, you want to avoid saying that you enjoy the pay, schedule, or benefits the most, as it will make you look like you entered the profession for the wrong reasons.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I love being a nurse for many reasons, but mainly because it allows me to help people in their time of need. There's nothing quite like the feeling of making a difference in someone's life, even if it's in a small way. Plus, every day is different and presents new challenges, which keeps things exciting and never boring. I also appreciate working with a team of healthcare professionals with the same passion for patient care. Overall, it's a fulfilling and rewarding career that I'm grateful to be a part of."
Written by Krista Wenz on May 11th, 2023
Discovery
29. Why are you looking for a new opportunity?
How to Answer
The interviewer is trying to learn more about why you've decided to pursue new opportunities. Discuss with the interviewer your reason for leaving, then explain what makes the role a Mayo Clinic appealing to you. Maintain a positive and professional tone; avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Now is a great time to highlight what you know about Mayo Clinic that makes them a preferred employer for you.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a recent graduate, this would be my first RN position. Through the various healthcare settings I worked in during clinicals, I found that hospitals or clinics are my preference. I have done a lot of research on employers in this area, and I was impressed with Mayo Clinic's awards and recognition, both locally and nationally. I'm excited to learn more about this opportunity!"
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I enjoy working for the hospital I'm at now and love the patients I work with; however, the commute is getting too much. I recently moved into a new home, and I'm commuting an hour each way five days a week. I'm looking for a similar role within 30 minutes or so from home, and Mayo Clinic is a premier employer in this area, so I'm excited to learn more."
Written by Jaymie Payne on December 16th, 2022
Discovery
30. Why are you interested in a position at Mayo Clinic?
How to Answer
Nurses have many employer options, so the interviewer is trying to learn more about what attracted you to the Mayo Clinic. Check out the company website and familiarize yourself with its mission, vision, core values, and any specific awards or accomplishments that impressed you. Give an honest answer about why you want to work at Mayo Clinic.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a new grad, I'm looking for a well-established company with an excellent reputation for patient care. Through my research of the Mayo Clinic, I found that your organization is top-ranked for quality more than any other healthcare system and has earned an "A" on the leap-frog safety score. I'm impressed by the commitment to care and quality and would love to join a team and support this mission."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I have had personal experiences as a patient at Mayo Clinic, and all of them were very positive. I found the physicians top-notch, the nursing staff was warm and caring, and the facility was very clean. It's also within a reasonable commute of 15 minutes from my house. I also enjoy working for non-profit organizations and feel my mission and values align well with Mayo Clinic's."
Written by Jaymie Payne on December 16th, 2022
Answer Example
"I have always been passionate about healthcare and helping others. When I learned about the Mayo Clinic and its commitment to patient-centered care, I knew it was the kind of organization I wanted to be a part of. The Mayo Clinic's reputation for excellence in medicine, research, and education is unmatched, and I would be honored to contribute my skills and talents to such a prestigious institution. I am confident that working for the Mayo Clinic would allow me to fulfill my professional goals while making a meaningful difference in the lives of patients and their families. I am excited about the opportunity to join a team dedicated to improving healthcare outcomes and advancing medical knowledge."
Written by Krista Wenz on May 11th, 2023
Discovery
31. What are your salary requirements?
How to Answer
Provide Mayo Clinic with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. The Mayo Clinic website mentions medical, dental, and vision care insurance. Flexible spending accounts, life insurance, short-term and long-term disability, and a generous time away program that helps you enjoy a healthy work-life balance are also mentioned.
If these or other benefits, like employee discounts, retirement saving options, or tuition reimbursement, are important to you, also share that you would consider those when considering a compensation package. You can also mention that the total benefits package would impact your desired salary, and you'd like to learn more.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a new graduate, I'm open to negotiating, but ideally, I would like to earn between $X-$X/hr plus shift differentials for the evening shifts. Base salary is important to me, but the total rewards package, including medical insurance, and tuition reimbursement, are of equal interest and importance when considering an offer."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Because I have fifteen years of experience as an RN and several advanced certifications like PALS and PEARS, my target salary range is $65,000-$70,000 per year. I may have some flexibility depending on the total benefits package and would be open to discussing it further."
Written by Jaymie Payne on December 16th, 2022
Discovery
32. If we made you an offer, how soon would you be available to start?
How to Answer
Many healthcare facilities face a staffing crisis, so if that is the case for the Mayo Clinic, they are likely looking for someone who can start as soon as possible. It's industry standard to give a two-week notice to most employers, so if you plan to give your current employer the same, be honest about your availability to start. You could also offer to train on off-shifts if you have the flexibility to do so.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I am not currently employed anywhere, so I would be willing and able to start as soon as possible."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I'm just working PRN right now and making my own schedule, so I can be flexible and start as soon as next Monday. I know there may be several prehire tasks, so I could start working on those this week if you make an offer."
Written by Jaymie Payne on December 16th, 2022
Discovery
33. Are you actively interviewing with other companies?
How to Answer
Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies, and if so, what stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere, but Mayo Clinic is your preferred employer, don't be afraid to share that information.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I've just begun my job search, so I'm exploring different companies and opportunities. I'm actively interviewing at two other places, but Mayo Clinic is my preferred employer. I feel like this opportunity would align well with my skill set, formal education, and career goals."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I have been very selective during my job search and have applied to a handful of organizations. I've done a lot of research and was impressed by all the quality awards that Mayo Clinic has won. Your company is my preferred employer, and I'm very interested in this opportunity."
Written by Jaymie Payne on December 16th, 2022
Answer Example
"Yes, I have several interviews coming up with Cottage Hospital and Mercy General Hospital. As I have heard, being offered a position with your organization can be challenging. However, based on my research, I know the Mayo Clinic offers exactly the challenges and professional development opportunities I am looking for in my next role."
Written by Krista Wenz on May 11th, 2023
Discovery
34. What do you know about Mayo Clinic?
How to Answer
The interviewer wants to see if you've taken the time to research Mayo Clinic and learn more about what they do and what they stand for. Tell the interviewer what you've read about the leadership team, their mission, what they value, the scope of services they offer, and the populations they serve. Being able to speak to any specific awards or achievements of Mayo Clinic will be a bonus in your response!
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I know that Mayo Clinic is a non-profit organization committed to clinical practice, education, and research, providing expert, whole-person care to everyone who needs healing. I know there are many campuses and locations across the United States, and the organization employs over 60,000 people. I'm aware that Mayo Clinic is an industry leader in treating cancer, diabetes, and cardiac diseases."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I know the Mayo Clinic is very large, caring for more than 1.4 million people each year with serious or complex illnesses from all 50 U.S. states and 140 countries. I'm impressed with the awards that Mayo Clinic has won for the best healthcare system, diversity and inclusion, and safety standards."
Written by Jaymie Payne on December 16th, 2022
Discovery
35. Are you familiar with any of Mayo Clinic's core values?
How to Answer
Mayo Clinic commonly asks interview questions relating to their core values. Check out their website and familiarize yourself with the eight core values (respect, integrity, teamwork, compassion, healing, innovation, excellence) and their supporting statements. The interviewer wants to see if you've done your research before the interview and if you would align well with their core values. Briefly discuss the values you identify with and why they are essential to you.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I'm very familiar with the eight core values of Mayo Clinic, and I know these values guide Mayo Clinic's mission to this day and are an expression of the vision and intent of its founders. I love that the vision and values live on. I align with all of them, particularly compassion. I was drawn to a career in nursing because I wanted to provide the best care possible to those in need and to treat them with kindness, compassion, sensitivity, and empathy, just as I would want my loved ones to be treated."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I have researched Mayo Clinic's core values to make sure we would be a cultural match; the core values are respect, integrity, teamwork, compassion, healing, innovation, and excellence. I'm most passionate about teamwork and excellence. I think Mayo Clinic has a lot to offer in the way of skilled clinicians with diverse backgrounds and experience. It's also important to me to deliver the highest quality care through standards of excellence in education and patient safety."
Written by Jaymie Payne on December 16th, 2022
Discovery
36. Describe your ideal manager.
How to Answer
The interviewer is trying to understand your preferred management style; in some cases, the person interviewing you could be your potential manager, and this will help them determine if you would align well with them. Be sure you research Mayo Clinic's culture and if possible, research the background and education of the person you're interviewing with.
Consider past employers and the best leader you had. Think about what traits or habits they demonstrated that made them someone you enjoyed working with. In your response, explain some of the qualities you're looking for in a leader but also demonstrate that you're flexible and work well under different types of management styles.
Written by Jaymie Payne on December 16th, 2022
1st Experienced Example
"My ideal manager genuinely cares about their employees and their success. I once had a manager who, in our one on ones, always started by asking how my family was, and that meant a lot. She would also ask what was going well and what wasn't and took an interest in helping me succeed. I also value a manager with good communication skills. I appreciate when updates and changes are communicated, and my manager follows up when they say they will. I also respect a manager who mentors their employees, is available, and encourages people to ask questions when they need guidance. These qualities are all important to me as a new graduate nurse."
Written by Jaymie Payne on December 16th, 2022
2nd Experienced Example
"I prefer a manager who gives me the training, tools, and resources to be successful and then trusts me to do the job. I appreciate being given autonomy while knowing I have the support of my manager and team if needed. I also value a manager who keeps lines of communication open, and I feel comfortable approaching if I have a concern or need assistance."
Written by Jaymie Payne on December 16th, 2022
Discovery
37. Tell me a little bit about yourself.
How to Answer
The interviewer would like to get to know more about you. Give an overview of how you got into nursing, your education and experience, your current role, and what brings you to the interview with Mayo Clinic. Engage the interviewer by telling your story with enthusiasm! Consider sharing a skill you developed that will be useful for this position. Avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and keep your answer brief (no more than a couple of sentences).
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I started my career in healthcare as a certified nursing assistant and then progressed through the LPN program. I worked as an LPN for a few years before deciding to return to school to complete the RN program. Earlier this year, I graduated with my Bachelor of Science in Nursing from X University. I have always been passionate about caring for others, and I'm an extrovert who enjoys working with the public. I love being outdoors and walking my two dogs."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I completed my LPN program in 2010 and worked in a pediatric office for about four years. During that time, I completed my RN program and have been working at the local hospital in the NICU since then. I enjoy working in a hospital setting and caring for pediatric patients. Outside of work, I enjoy attending traveling and visiting national parks."
Written by Jaymie Payne on December 16th, 2022
Performance Based
38. How would you describe your time management skills?
Why the Interviewer Asks This Question
The interviewer asks you to describe your time management skills to assess how well you can prioritize tasks and meet deadlines. It's an essential skill in any job, and managing time effectively can increase productivity and reduce stress. Additionally, the interviewer wants to see that you can handle multiple tasks and projects simultaneously and if you have strategies for staying organized and on track. Overall, time management is a critical skill that can demonstrate a nurse's ability to work efficiently and effectively in the workplace.
Written by Krista Wenz on May 11th, 2023
Answer Example
"As a nurse, I have developed exceptional time management skills. I understand the importance of prioritizing tasks and ensuring that everything is completed in a timely manner. I can juggle multiple responsibilities with ease and always make sure that my patients receive the care they need when they need it. These skills are a testament to my dedication to my profession and allow me to provide the best possible care to my patients."
Written by Krista Wenz on May 11th, 2023
Situational
39. How do you handle an agitated patient?
How to Answer
As an RN at Mayo Clinic, you will likely encounter an agitated patient at some point, no matter which unit you work in. The interviewer can learn a lot from your answer about your communication skills, ability to de-escalate situations, work under pressure, and problem-solve. Give examples of settings where you've worked with agitated patients and techniques you use to provide care and de-escalate the situation.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When I was a student finishing my clinical rotation, I worked with a patient who was often distressed or agitated. I first assessed their immediate needs and whether or not they were a threat. If I felt they might be aggressive or violent, I would ask another staff member to come into the room while I provided care or treatment. If it was more about their frustrations, I took the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide my patients with comfort and care from a holistic perspective."
Written by Jaymie Payne on December 16th, 2022
Answer Example
"Because I have worked with patients with behavioral health patients for years, I am familiar with ways to treat and care for those who are agitated. I always approach them calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. I never take it personally when an agitated patient says something hurtful. If I find that a family member can assist in the situation, I will try to make my rounds when I know that family member will be there or another staff member who has a good relationship with that patient."
Written by Jaymie Payne on December 16th, 2022
Situational
40. How would you respond if you were asked to perform a task that you were not trained to do?
How to Answer
This question is less about your actual skill set and more about your attitude and approach when faced with a situation like this. In your answer, demonstrate a positive attitude and willingness to learn, your ability to self-help, acknowledge and speak up when you need help or are uncertain about something, and your ability to problem-solve or seek guidance from another team member. It's also beneficial to reiterate that you would never attempt something you weren't trained to do that could jeopardize the safety of a patient.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"As a new grad, I realize I may encounter a situation where I'm asked to perform a task I don't know how to do. I would first be honest that I don't have the experience or training to complete the task, but I would be willing to learn! I would ask if there was a colleague or supervisor to assist me. If it was an admin task, I would see if I could self-help and research how-to online through an article or video. I would never attempt something I didn't feel comfortable with my abilities to do so, especially if it could endanger a patient."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Occasionally, there may be an admin task I'm unsure how to complete because of new technology or a change in the process. In these cases, I would approach the trainer or a peer I knew to be strong in this area and ask if I could shadow them or if they could take a minute to talk me through the step. I'm a quick learner, so once I'm shown something once, I usually catch on quickly and won't need additional support. If someone asked me to provide a treatment I didn't know how to do, I would never guess at it or "wing it" because that could cause serious harm to a patient. I would be honest and ask for assistance or additional training."
Written by Jaymie Payne on December 16th, 2022
Situational
41. Suppose you have a physician's order to give a patient 10 mg of a medication, but you know the normal dose is 1 mg. What do you do?
Why the Interviewer Asks This Question
As a nurse, you are taught to follow doctor's orders. However, you are also operating under your own license and are trained to question a physician's order if you know it to be incorrect and possibly harmful to the patient. The interviewer wants to hear how you handle this situation to gain insight into your conflict resolution, communication, and problem-solving skills. Describe what you would do in this situation, using a real-life example if you have one.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I have had this happen to me in the past several times. First, I double-checked the normal dose to ensure I was correct. Then, I contacted the physician before administering the medication and voiced my concerns with the dosage. Both times the physician said it was a typo and thanked me for bringing it to their attention."
Written by Krista Wenz on May 11th, 2023
Situational
42. Tell me about a time you had to confront a nurse, physician, or nursing assistant for being unprofessional or irresponsible.
How to Answer
Mayo Clinic lists integrity as a core value. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression. Demonstrate your commitment to protecting patients, staff members, and the organization and your ability to confront someone constructively. Give an example of how you've "done the right thing," even when it was difficult, highlight your communication skills, and share the positive outcome if possible.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"Before nursing school, I worked as a nursing assistant and faced an ethical dilemma relating to the incompetence of one of my peers. I liked her, but she was not a good nursing assistant. She often violated protocols on the shift and caused hardships for the rest of the staff. It was tough because I didn't want to get her in trouble, but I also knew the right thing to do was to address her behavior. I tried talking to her one on one to remind her of handwashing protocols and minor issues, but when she began to break the rules relating to patient safety, I knew I had to report it to my supervisor. I always want to show compassion and kindness to my colleagues, but when they make decisions that endanger patients, other staff, or the company, I have to speak up, even when it's uncomfortable. I tried to resolve the issue by speaking with her directly, but when that fails, I know to follow the process of escalation."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I once worked with a nurse who I found to be pleasant and respectful to patients usually; however, I noticed her gradually becoming more agitated and rude to patients. I asked her to get lunch with me one day, and I was genuine in asking how she had been lately, and through the conversation, I discovered she was going through a lot of personal problems. We talked at length, and I mentioned I had noticed a change in her behavior and attitude at work. I told her how much I enjoyed working with her and reassured her that this conversation was just between us, but I did bring to her attention some of her behaviors. She seemed like she didn't realize how she was behaving and appreciated me coming to her with my concerns. After our conversation, I observed her being more professional and treating patients respectfully and kindly. I was glad I could have that conversation with her rather than going to a manager so that she could self-correct and get back on the right track without disciplinary action. I know we all go through things in life, and we must remember to practice compassion and kindness, not just to our patients, but also to our colleagues."
Written by Jaymie Payne on December 16th, 2022
Situational
43. If you witnessed another nurse stealing narcotics, what would you do?
How to Answer
Mayo Clinic lists integrity as a core value, noting it is their objective to "adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our patients place in us." This question allows the interviewer to discover more about your character, so think carefully about your answer, as it will leave a strong impression. They want to know that they are hiring a trustworthy and honest employee with the integrity to step in and do what's right, even when it's uncomfortable. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I would report this serious violation immediately. In many instances, if I see a concerning behavior or situation, I will address it with the colleague, for example, forgetting to wash their hands. However, diverting narcotics is a serious issue and can cause great harm to the patient and the company, so I would notify my supervisor immediately."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Unfortunately, last year, I encountered this exact situation. I witnessed another nurse taking narcotics from the med cart, putting them in his locker, and documenting that the medication had been given to a patient. I immediately reported this to my Director of Nursing at the time, as it was a reportable incident. This is a no-tolerance situation as it impacts patients because they are not getting the medications they are ordered to receive. I would never hesitate to report it again if I witnessed it happen while working at Mayo Clinic."
Written by Jaymie Payne on December 16th, 2022
Situational
44. Tell me about a time you went above and beyond for a patient.
How to Answer
Mayo Clinic is focused on providing exceptional patient care and achieving high patient satisfaction ratings. A question relating to your ability to go that extra mile for patients will likely come up in some form, so have an example ready to share with the interviewer. Perhaps a situation required creative problem-solving and thinking outside the box, or perhaps a patient faced a difficult situation that you supported them through.
Written by Krista Wenz on May 11th, 2023
Entry Level Example
"I had an elderly patient admitted to my unit, and she always presented with a sad and depressed mood. When I had extra time, I would visit with her and get to know her more, and I found out that she didn't have any family left and was very lonely. We formed a strong connection and friendship and discovered that we only lived two miles apart! After she was discharged from the hospital, I continued to keep in touch with her and would bring her meals, help her run errands, pick up her medication,s and even invite her to our home on holidays until she passed."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I'm bilingual and can speak English and French. During my clinical rotation, we had a patient who only spoke French and was having difficulty communicating. The patient wasn't assigned to me, but I found out that he didn't have any visitors, and none of the nursing staff spoke French, so they had to use a translator via phone. I volunteered to translate during our rounding and throughout the shift. Instead of only translating the basic medical questions and needs, I frequently visited throughout my shift to say hello and conversate, even helping him fill out his menu selections for the week. The patient felt very isolated and worried because of the language barrier, and I was able to use my ability to calm the patient and have conversations that helped him feel more comfortable."
Written by Jaymie Payne on December 16th, 2022
Answer Example
"As a nurse, I prioritize the well-being of my patients above all else. I take the time to listen to their concerns, answer their questions, and make sure they understand their treatment options. I strive to create a comfortable and safe environment where they feel heard and respected.
If hired at the Mayo Clinic, I would bring my dedication to patient care and passion for staying up-to-date on the latest medical advancements. I believe my attention to detail and ability to provide compassionate care would make me an asset to the team. I am committed to working collaboratively with my fellow healthcare professionals to ensure every patient receives the best possible care.
Overall, I am confident that my skills and experience would allow me to make a positive impact at the Mayo Clinic. I am excited about the opportunity to contribute to such a prestigious institution and help improve patients' lives."
Written by Krista Wenz on May 11th, 2023
Situational
45. How do you respond to a patient refusing treatment or medications?
How to Answer
As an RN at Mayo Clinic, you must possess critical thinking and well-developed problem-solving skills to handle these types of situations. It's not uncommon for a patient, especially pediatric patients, to refuse treatment or medication, so it's crucial to demonstrate to the interviewer that you have a strategy to overcome this. Describe how you communicate with patients, show empathy and patience, and persuade your patients to cooperate with treatment plans.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"I know children are often afraid of shots or medication, and sometimes even having their blood pressure checked. Patients in pain can often be more combative or difficult to treat. I always explain what I'm doing and how it will help them feel better and get home sooner. It's important to ask questions, just in case the child doesn't want to take medicine because they experienced a side effect. Perhaps it makes them dizzy or nauseated, so it's always important to ask and try and understand why they are refusing treatment or medicine, especially if they are a child. If they are more comfortable with another nurse, aide, or even family member, I will enlist their help to make things as smooth as possible."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"I always try to "warm up" my patient before presenting a procedure like an injection or a request for them to take medication. For pediatrics, I have found that sitting next to them and talking and bringing a sticker or toy into the room calms them. I always make sure I explain to the child and the parent what I'm going to do to build trust, even if it's just taking their blood pressure. If it's a critical task like medication, I will often see if the parent has a technique they know works or would be willing to assist me."
Written by Jaymie Payne on December 16th, 2022
Situational
46. Tell me about a time a breakdown in communication caused an error.
How to Answer
When patients have a multidisciplinary team of providers, it's possible communication breakdowns will occur that will result in an error from time to time. Think about all the steps in the patient process, from intake, admission, assessment, physician orders, transfers, medications, charting and documentation, discharge, etc. Give an example to demonstrate to the interviewer that when an error occurs, you can take ownership, find the root cause, overcome it, learn from the mistake, correct it, and even prevent it from happening in the future.
Written by Jaymie Payne on December 16th, 2022
Entry Level Example
"During one of my clinical rotation shifts, a floor nurse told me a patient needed to be taken down to the lab, so I went in and helped him in the wheelchair and took him down. When I got to the lab, they did not have any orders on file, and the patient was confused. When I called the nurse's station, they said the patient was to be taken to radiology. I was trying to assist the other nurse, but I should have paused and checked the doctor's order and the patient's name before getting him and taking him downstairs. It wasn't a major issue, but the lack of communication or understanding caused confusion for the patient and the other departments and could have easily been prevented."
Written by Jaymie Payne on December 16th, 2022
Experienced Example
"Years ago, I took a verbal order from a physician over the phone regarding a medication dosage change for a patient. I documented the information and gave the patient the increased dosage. When the doctor came to the facility to do patient rounds, she read the document and said it was incorrect and that she had told me a different dosage. She may have misspoken on the phone, or I could have misunderstood her, but either way, it resulted in a medication error. Thankfully, it was not a narcotic or similar medication, so no major issues occurred, but it was still a medication error that could have been prevented. After that, I always repeated what I heard and triple-confirmed those changes before making them with the patient."
Written by Jaymie Payne on December 16th, 2022
Situational
47. What do you do when a patient yells at you?
Why the Interviewer Asks This Question
The interviewer will ask you what you do when a patient yells at you because it is common in nursing. It is essential for nurses to remain calm and professional in these situations and to try and understand the underlying reason for the patient's outburst. The interviewer is likely looking for someone with experience dealing with difficult patients and who can handle these situations tactfully and empathetically. It is important to remember that as a nurse, your primary goal is to provide the best possible care for your patients, even when they may be challenging to work with.
Written by Krista Wenz on May 11th, 2023
Answer Example
"I have found it common for patients to lash out at those trying to help when frustrated, scared, or in pain. When a patient yells at me, I want to see why they are upset and resolve the issue. I calmly ask them why they are yelling at me. Once I understand why they are upset, I can decide how to address their concern and make them happy. If they lash out at me because of a medical condition or mental health issue, I will address their health or mental health concerns. In my experience, I have found that people want to be heard and understood and have their concerns addressed. For me, it's about remaining calm and professional while diffusing the situation and making the patient happy."
Written by Krista Wenz on May 11th, 2023
Stress
48. How well do you work under pressure?
Why the Interviewer Asks This Question
During your RN interview, addressing your ability to handle pressure is crucial. As a nurse, you'll encounter unexpected scenarios that require quick thinking and the capacity to stay composed and focused under pressure. Excelling in this area will allow you to provide superior care to your patients.
Give an example of working under pressure related to your role. For example, you may have had a patient who went into cardiac arrest while assessing them or had a family member come into the hospital who was injured while you were working. The STAR method is an excellent way to respond to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain your role, the measures you took to solve the issues, and the outcome. The interviewer wants to hear that you can effectively work under pressure and remain calm in stressful situations.
Written by Krista Wenz on May 11th, 2023
Answer Example
"Working as a nurse, I've learned to thrive under pressure. In fact, I find that I'm at my best when things get hectic. Whether it's managing multiple patients, dealing with emergencies, or handling unexpected situations, I'm always focused and ready to take action. Of course, it's not always easy, but I've developed the skills and mindset necessary to stay calm and effective no matter what challenges come my way. At the end of the day, there's nothing more rewarding than knowing that I've helped someone in need, even in the most challenging circumstances."
Written by Krista Wenz on May 11th, 2023
Teamwork
49. What is your favorite part about working on a team?
Why the Interviewer Asks This Question
When an interviewer asks about your favorite part of working on a team, they are looking to gain insight into your collaborative skills and how you function in a group setting. It also gives them a sense of what motivates you and what you find fulfilling in a work environment, as you will be working on multidisciplinary teams as a nurse. It's important to be honest and specific in your answer, highlighting specific examples of successful teamwork and how it contributed to your personal and professional growth. Ultimately, the interviewer wants to know if you are a team player and if you will be able to work effectively with others in their organization.
Written by Krista Wenz on May 11th, 2023
Answer Example
"As a nurse, my favorite part of working on a team is collaborating with my colleagues and sharing ideas. I truly believe that having diverse perspectives and skill sets only enhances the quality of patient care we provide. It's always fulfilling to work towards a common goal with others who share the same passion and drive for helping others."
Written by Krista Wenz on May 11th, 2023
Tough
50. What do you like least about your job?
Why the Interviewer Asks This Question
While nurses can generally find more positive than negative aspects to the nursing profession, there will be parts that are not very favorable. You will be cleaning vomit and bedpans, working long hours on your feet, missing holidays with your family, dealing with rules and regulations, and experiencing patients dying. The interviewer wants to hear what you like the least and how you manage that part of the job to determine if you will be a good fit for the company culture.
Written by Krista Wenz on May 11th, 2023
Answer Example
"My least favorite part of working as a nurse is the sacrifices my family has to make when I am working long hours and on holidays. However, I discussed the challenges we would face as a family before going to nursing school, and they understood and supported me. We have developed a plan to celebrate holidays and birthdays on my day off before the event so we don't miss out on spending quality time together as a family. And, all of the positive parts of the job make up for the time spent away from home."
Written by Krista Wenz on May 11th, 2023