How do you handle objections when making a sales pitch?

Provide situational examples of when you have overcome obstacles to win the customer over in the end. If you are new to medical device sales, any customer service job can provide examples of this! Think back to a time when you received a customer complaint or had to settle a dispute and make sure to reference the specific actions you took to ensure a better outcome. Tell the interviewer exactly what you learned from that situation and how you will take it into your new role!

Don't be afraid to admit that you have faced difficulties in the past in your workplace to your interviewer. An unwillingness to accept past failures shows that you are probably not learning from them. Each obstacle that you will face with customers will teach you a new way to address potential issues and offer solutions. Make sure the Interviewer feels comfortable with your ability to adapt to problems as they arise and find creative solutions.

"When a customer has an objection, I always make sure to restate the issue to them for clarity. I want to be 100% sure that I am addressing the correct and full objection. I then present two possible broad solutions that allow for flexibility as we work to find the most specific problem. The customer and I will discuss the solutions and the timelines that follow both to identify what will make them the most satisfied and get the deal done."