How to Answer: What type of formal customer service training have you received?
Advice and answer examples written specifically for a Front Desk job interview.
20. What type of formal customer service training have you received?
How to Answer
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, continued on-the-job training you have received, courses you have enrolled in, or even books that you have read to grow professionally.
Show the interviewer that you have a continued interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific training approach for Front Desk personnel.
Written by Rachelle Enns on March 3rd, 2020
Answer Example
"I have received robust customer service training throughout my years as a Front Desk ssociate. In my current role, I teach new employees the basics of customer service excellence, including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile. Could you share with me your favored approach when it comes to training your front desk service teams?"
Written by Rachelle Enns on March 3rd, 2020