Do you have experience in orienting new staff to employer health benefits?

Tell the interviewer about any experience you have in explaining benefits packages to employees, especially during times of change such as open enrollment. If you do not have a lot of experience in this area, let the interviewer know you are ready to jump in and learn as much as possible to be an asset to the department.

"Last year, my current employer changed our insurance provider. It was a huge change for our employees and a lot of people were unsure what the change meant for them. I offered to spend a couple of extra hours doing training with the new insurance provider's account manager so they could walk me through everything our employees would need to know. Between the materials we had been given for the employees and the extra training, I knew I was prepared to answer any questions our employees might have. I set up office hours for employees to join open virtual meetings to ask questions and also recorded a webinar with answers to frequently asked questions. More than 100 employees called during office hours and I was able to help each one navigate any changes to their providers or medications. I enjoyed being the 'go-to' person for our employees and gaining such a deep knowledge of how our new insurance provider's network worked."