Within our Benefits team, there is one person who oversees all of the Leaves of Absence. If you had an employee call you to ask what types of Leaves are offered, what would you do?

Let the interviewer know you always take ownership of any request or question you receive and do your best to provide the answer. Also, mention the importance of sharing information amongst a team to keep everyone in the loop.

"Whenever I am asked a question or given a request, I take complete ownership of it. If it is a question and I know the answer, I will answer it. If I don't know, I will tell the person asking I will get back to them, then I go to the right source to get the answer and go back to deliver it, ensuring the person does not get passed around. If it is a report or other type of task and I believe it should fall under a different team member's responsibilities, I will let my coworker know of the request and ask them if they want to handle it or if I should. I once again, though, do not pass the requester off to someone else; I tell them I will make sure it is taken care of and then I follow through to either do it myself or ensure my team member completes it. In cases where I am able to answer the question or complete the request myself, I make sure to communicate with the rest of the team though, since it could be important information for them to do their job. In this example, I would tell the associate about the four types of leaves you offer - FMLA, medical, personal, and military - and then I would let the other team member know about the inquiry. She may want to reach out to the employee to see if they need leave paperwork."