Master 30 Benefits Specialist interview questions covering compliance, enrollment, and vendor management.
Question 6 of 30
Why the Interviewer Asks This Question
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Example Answer
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Social Security cards contain sensitive information an employer should never put at risk, but in cases like a name change, it can be necessary for a Benefits Professional to see a copy of it. The interviewer wants to see if you are aware of safe methods to send sensitive information.
Let the interviewer know you understand the importance of protecting sensitive information. Discuss any secure methods you are aware of, such as fax machines, secure emails, or intra-company mail.
"An employee's Social Security card and Social Security number are sensitive information so I would want to make sure they did not send it to me in an unsecured way like by regular email or through a text. If your company has the ability to send secure emails, I would use that method as the quickest option. If you do not, I would ask them to use a fax machine (I know most Benefits departments still have one) or to have their manager send it to me through company mail. Or as a last resort, I could ask the on-site manager to make a copy of the document for our records and have them share the information with me verbally over the phone, waiting until a later time when the copy of the card can be brought to me to store in the associate's file."

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Written by Tiffany McPherson
30 Questions & Answers • Benefits Specialist

By Tiffany

By Tiffany