How to Answer: If you needed to see a copy of an off-site employees Social Security card, how would you go about requesting it?
Advice and answer examples written specifically for a Benefits Specialist job interview.
25. If you needed to see a copy of an off-site employees Social Security card, how would you go about requesting it?
Why the Interviewer Asks This Question
Social Security cards contain sensitive information an employer should never put at risk, but in cases like a name change, it can be necessary for a Benefits Professional to see a copy of it. The interviewer wants to see if you are aware of safe methods to send sensitive information.
Written by Tiffany McPherson on May 16th, 2022
How to Answer
Let the interviewer know you understand the importance of protecting sensitive information. Discuss any secure methods you are aware of, such as fax machines, secure emails, or intra-company mail.
Written by Tiffany McPherson on May 16th, 2022
Answer Example
"An employee's Social Security card and Social Security number are sensitive information so I would want to make sure they did not send it to me in an unsecured way like by regular email or through a text. If your company has the ability to send secure emails, I would use that method as the quickest option. If you do not, I would ask them to use a fax machine (I know most Benefits departments still have one) or to have their manager send it to me through company mail. Or as a last resort, I could ask the on-site manager to make a copy of the document for our records and have them share the information with me verbally over the phone, waiting until a later time when the copy of the card can be brought to me to store in the associate's file."
Written by Tiffany McPherson on May 16th, 2022