"I understand written and verbal communication skills are a huge component of a job in Benefits. To improve my verbal communication skills, I joined a local Toastmasters group. It has helped me not only communicate one-on-one with others, but I've also found the confidence to talk in front of large gatherings of people. This helped tremendously during last year's open enrollment when I was asked to be the presenter at several of our employee meetings. I've also taken a few online seminars regarding how to write emails. Typing out an explanation of how a certain benefit works can be tricky and I'm always looking for ways to make my emails more clear and concise while remaining friendly and professional."

Share with the interviewer your preferred methods for honing your communication skills. If you have received positive feedback about your written or verbal skills, or have noticed an improvement from training efforts, be sure to mention it.