How to Answer: What have you done to improve your written and verbal communication skills?
Advice and answer examples written specifically for a Benefits Specialist job interview.
10. What have you done to improve your written and verbal communication skills?
Why the Interviewer Asks This Question
Communication is a huge part of a Benefits Specialist's job. Whether you are working with employees who have Benefit questions or collaborating with another department like Payroll or IT, you will need strong verbal and written communication skills. The interviewer wants to confirm if you have received any training or taken other steps to enhance these skills.
Written by Tiffany McPherson on May 16th, 2022
How to Answer
Share with the interviewer your preferred methods for honing your communication skills. If you have received positive feedback about your written or verbal skills, or have noticed an improvement from training efforts, be sure to mention it.
Written by Tiffany McPherson on May 16th, 2022
Answer Example
"I understand written and verbal communication skills are a huge component of a job in Benefits. To improve my verbal communication skills, I joined a local Toastmasters group. It has helped me not only communicate one-on-one with others, but I've also found the confidence to talk in front of large gatherings of people. This helped tremendously during last year's open enrollment when I was asked to be the presenter at several of our employee meetings. I've also taken a few online seminars regarding how to write emails. Typing out an explanation of how a certain benefit works can be tricky and I'm always looking for ways to make my emails more clear and concise while remaining friendly and professional."
Written by Tiffany McPherson on May 16th, 2022