"In my current job, I oversee Leaves of Absence, tuition reimbursement, voluntary benefits, and some monthly billing. My favorite of those, and the one I believe I am most skilled at, is the Leaves of Absence. I currently manage the entire process, from receiving the initial LOA request to ensuring certifications and medical releases are on file. I take care of the reporting and tracking of our leaves and also handle all communication with the employees. In the five years, I have overseen our LOAs, the company has not had a single complaint or lawsuit brought against us. I do often speak with employees who are upset about being denied leave or not getting an extension they've requested, but I have learned techniques to manage those conversations in a way that leaves the employee feel heard and respected, even if they did not get the answer they wanted. If I were to join your team, I could review your current LOA processes to see if there are any areas where my own system might be beneficial and I would be ready from day one to take on any difficult LOA conversations that need to take place."

Think about where your specific skills shine the most within the various aspects of Benefits and where you find the most satisfaction. Be passionate in your answer to show authenticity.