Master 30 Benefits Specialist interview questions covering compliance, enrollment, and vendor management.
Question 2 of 30
Why the Interviewer Asks This Question
How to Answer
Example Answer
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The interviewer is looking for two things. First, they want to know how you like to learn new processes. Second, they want to know if you would take the initiative to improve the process.
Share with the interviewer how you best learn new processes - do you prefer to go through training with someone or to be given step-by-step instructions and figure it out on your own. Also mention you would watch for any opportunities for process improvement along the way.
"I was actually asked to take over a few systems audits for the department last year. The person who was doing them had put in her notice and they were dispersing her workload amongst the team until a replacement could be hired. I was quick to agree to take it on, as I'm always looking for opportunities to learn something new. I asked the girl who was leaving if we could schedule some time to go through the process together before her last day, and I took careful notes of each step she took while I watched her navigate the audits. Once I was able to walk through it on my own, I noticed there were a couple of points where the steps could be combined and I was able to cut about 15 minutes off the total time it took. I also noticed there was one element of the audit we were missing (we weren't looking for part-time employees whose insurance needed to be stopped) so I asked my manager about it. It turned out that had been overlooked and we added that into the audits going forward."

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Written by Tiffany McPherson
30 Questions & Answers • Benefits Specialist

By Tiffany

By Tiffany