How to Answer: If an employee mentioned during a phone call about their insurance that they were planning to quit in two weeks, what would you do with the information?
Advice and answer examples written specifically for a Benefits Specialist job interview.
21. If an employee mentioned during a phone call about their insurance that they were planning to quit in two weeks, what would you do with the information?
Why the Interviewer Asks This Question
In a company with a separate Benefits department or Benefit roles, it is crucial the Benefits team works collaboratively with the rest of HR. The interviewer is looking to see if you will share information when it could be helpful to others.
Written by Tiffany McPherson on May 16th, 2022
How to Answer
Briefly let the interviewer know you would pass the information along to HR and why. Discuss how it could help the company and potentially even the employee.
Written by Tiffany McPherson on May 16th, 2022
Answer Example
"I would reach out to a counterpart in HR to let them know the employee is thinking about or planning to quit. This gives HR the chance to find out what is going on to make the employee want to leave the company and possibly fix the situation and make the employee want to stay. If HR doesn't know someone is unhappy, they can't do anything to make the situation better."
Written by Tiffany McPherson on May 16th, 2022