QUESTION 20 OF 32

Tell me about a time you went above and beyond for a customer. What did they request?

How do you go over and above, to help out a customer or to meet a unique request? Give a specific example to the hiring manager.

"I had a customer come to me with 1 days' notice that she needed a wedding cake. Her original baker did not provide her with the cake that she wanted and she was very panicked about it. We worked overtime and went far beyond the call of duty to ensure that her cake was perfect, and ready for her big day."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I had a wedding cake request with only 24-hour notice but I fit her cake into my schedule and made it everything she had asked for.

Stephanie's Feedback

A wedding cake with only 24-hours notice?! That's an incredible accomplishment! I suggest developing your response just a bit more; you could close this out with a sentence or two that restates how seriously you take customer satisfaction, and that you'll always go the extra mile to ensure customers are happy.

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Tell me about a time you went above and beyond for a customer. What did they request?

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32 Baker Interview Questions & Answers