QUESTION 21 OF 32

Have you ever had a rude customer? How did you deal with them?

In customer service, you will sometimes come across customers who are rude, complain, or cannot be pleased. Talk to the hiring manger about your customer service philosophy, and how you go about handling rude customers.

"I realize that not everyone can be pleased, however; I always do my best to keep my composure and treat everyone the same. If a customer is rude, I will ask them how I can make them happy. That will usually calm them down a bit. In some situations, I have suggested to very rude customers that they find another bakery who perhaps could meet their needs better. I am accommodating but also will not tolerate anyone abusing my staff."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Yes, our donut fryer broke and a customer complained that our donuts taste different. And I had to explain that we baked them instead of frying and this is only temporary until we get a new fryer.

Stephanie's Feedback

Rude customers are always a challenge, and it sounds like you handled that situation very well! To close out your response, I suggest adding an extra sentence that states your approach to handling customer complaints. For example, "Handling rude customers can be challenging, but I try to remain calm, communicative, and customer-service focused."

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Have you ever had a rude customer? How did you deal with them?

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