Activity Assistant Mock Interview
Practice 35 Activity Assistant interview questions covering program planning, resident engagement, and care coordination.
Question 4 of 35
When has a patient or resident really tested your patience? How did you handle the situation?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
There will be times when a patient or resident will test your patience. They may not intentionally do it, but they may have a cognitive issue, illness, or disease that makes them act a certain way. As an Activities Assistant, you must remain calm and be patient with all residents and patients, regardless of the situation. The interviewer wants to hear that you have the patience and conflict-resolution skills needed for the position.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I had a resident who tested my patience one day. There was a gentleman who was being very aggressive while playing chair volleyball in the rec room. He would try to 'spike' the ball towards other residents' heads or faces and even mildly injured one of them. I asked him to be more gentle, but he just mimicked me and continued being aggressive. So, I cut the game short, and we played bingo instead. The next time we were scheduled to play volleyball, I substituted balloons for the ball so no one would get hurt. The resident who was being aggressive said my idea was brilliant and laughed throughout the game. I never had a problem with him after that."
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