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MockQuestions

Meet the Author

AUTHOR
Kristine Knutter

Meet Kristine

Kristine Knutter is a communication expert and Certified Employment Interview Professional. She is the creator of the Express to Impress podcast, where she shares stories from her and her clients' careers to help listeners communicate better at work and in job interviews.

In 2019, Kristine created numerous interview questions and answers for MockQuestions, including Ramsay Health Care, Boeing Co., and Nu Skin Enterprises.

Read more about Kristine Knutter on LinkedIn.

See Kristine's Best Community Answers
question
Anonymous Answer

I have had a co-worker that was always negative and always viewed things in the worst way possible. I always tried to keep things light when I talked to him to help cheer him up and keep him in a more positive mood. It helped balance him out so he could focus on the job in a more positive light.

Kristine's Answer

Excellent response! Your interviewer will be impressed you adapted your approach with your co-worker to make it work.

question
Why are you the best candidate for us?
Anonymous Answer

I am currently working in that field, and I have the required experience and knowledge pertaining to the position. I will bring integrity, dedication, dependability, initiative and a team player attitude to the organization. I am a quick learner who can adapt to any situation concerning information and security management. This will not just be a career for me but a passion to be able to assist the customers in meeting their needs in a timely manner while at the same time providing professional and reliable information.

Kristine's Answer

Great start. You lay out your credentials, your skills, your passion, and what attributes you will bring to the organization. To really knock the employer's socks off, show how all of those things you mention will benefit the organization. When they hire you, what will change? I have included a powerful results-oriented message in your response that you can tailor.

I fully meet the experience and knowledge requirements of the position, and I will bring integrity, dedication, dependability, initiative, and a commitment to my fellow team members. I am a quick learner who can adapt to any situation concerning information and security management. But what makes me the best candidate for the position is how I intend to use my knowledge and experience to produce results for your organization. I can establish higher performance standards and efficiency protocols to reduce data breaches. I can also reduce customer complaints. Meeting customers' needs is far more than just a job duty for me; it's my favorite part of the job. I get great satisfaction in meeting customer's needs and go to great lengths to make sure I'm providing them with reliable information on time.

question
Anonymous Answer

We have a big customer that had a critical issue with their alarm system software that we develop where it was not working. I didn't have all the information, but I went ahead and escalated the issue to our development team because of the critical nature of the problem. They found a bug in the software, resolved it pretty quickly, and the customer was satisfied in the end.

Kristine's Answer

Excellent response! The interviewer will be glad to know your reasoning behind your decision to escalate the issue.

question
Anonymous Answer

With one of my previous companies, I found that one of the Active Directory servers were not functioning correctly. I decided to go ahead and reboot the server during business hours. I let all the employees know, and we rebooted the server, it came back up successfully, and all the employees were able to continue to work with minimal downtime. I felt like I handled this good under pressure.

Kristine's Answer

Good answer! It's clear you understood that you were making an important decision that affected all employees. To enhance your response, try explaining why you felt you needed to reboot the server during business hours. Make the interviewer understand why this situation was urgent. You can also discuss if you have to make split-second decisions regularly.

question
What are your thoughts about inpatient treatment facilities, and what do you think could make the chances of staying in recovery better for clients after they have been discharged from inpatient care?
Anonymous Answer

Setting realistic goals for the next hour, day, week or year. I believe it's important in the first 1-2 years of recovery for people to keep busy. Some things clients can do to increase the odds of staying in recovery include: Get a job (maybe 2 jobs), starting an exercise routine, volunteering, consistently going to AA or NA meetings, establishing a new network of friends who are supportive, understanding and are a positive influence in your life.

Kristine's Answer

Great response! The interviewer will be impressed by your knowledge and expertise in recovery. I assisted a bit with wording to ensure clarity.

Patients can increase their chances of recovery by setting realistic goals for the next hour, day, week, or year. I believe it's essential in the first 1-2 years of recovery for people to keep busy. Some things clients can do to increase the odds of staying in recovery include: Getting a job, or possibly two jobs, starting an exercise routine, volunteering, consistently going to AA or NA meetings, and establishing a new network of friends who are supportive, understanding, and a positive influence in your life.

question
Anonymous Answer

On these days, we often saw over 20 patients on an 8-hour shift, and I was comfortable on those days due to my ability to stay organized and prioritize what needed to be done first. As an emergency nurse for many years, I was able to successfully manage the shifts where we were bombarded with patients.

Kristine's Answer

Great answer! The interviewer will appreciate that you’ve shared a specific number of patients within a timeframe and that you can handle an even larger workload by staying organized. I reworded slightly for clarity.

These days, we often see over 20 patients in an 8-hour shift. I am comfortable with seeing this number of patients due to my ability to stay organized and prioritize what needs to be done first. As an emergency nurse for many years, I have successfully managed shifts with a surge in patients.

question
Anonymous Answer

We use a ticketing system that is cloud-based. They had an issue with the ticketing system that caused it to be down for an extended period of time. I built a quick access database that we could use to store the calls that were made that would ask for the required information to add the customers to the database and create the case once the database came back up.

Kristine's Answer

Good answer and example. The interviewer is interested in learning about your judgment and logic here, so you'll want to explain the "why" behind your decision-making. Be sure to introduce who "they" is referring to and spend more time explaining your reasoning behind your decision. You can do this by introducing options for solving the problem and sharing the pros and cons of each decision you could have made. Finally, you can tell the interviewer why the solution you chose was the best. I revised your response slightly for clarity and showed an example of how you could incorporate your logic behind your decision.

We use a cloud-based ticketing system. They had an issue with the ticketing system that caused it to be down for an extended period of time. I thought of a couple of ways we could handle the problem. We could....or... I figured.....so I decided o build a quick access database that we could use to store the calls that were made that would ask for the required information to add the customers to the database and create the case once the database came back up.

question
Anonymous Answer

I am generally a visual learner. I learn better by watching videos and watching training sessions. If I am trying to complete a class, it always helps me to watch a video or two to get some further insight into the class or project.

Kristine's Answer

Perfect response! You will show the interviewer you are self-aware and willing to get your hands on extra resources to ensure you learn the material.

question
Anonymous Answer

I had someone that asked me why I do my job, and I said to help customers and he said "Bull Sh&@" to me and told me that everyone does it for the money in front of a bunch of people, which really intimidated me. I worked hard and tried to get to know him better to find out that he was in the military, and that was the way he talked a lot. Once I figured out that it wasn't personal, I tried to build a better relationship with him and get to know him even better.

Kristine's Answer

Great start. You chose a great example to share, but be careful to avoid over-generalizations about people in the military and saying curse words in an interview. You have a delicate situation to explain, and I have assisted with the wording.

I met a new employee who asked me why I do my job, and I said to help customers. He didn't believe me, and he even responded with a swear word. Then, he told me that everyone does it for the money in front of a bunch of people, which intimidated me. I worked hard to get to know him better and understand why he would say that. I found out his background was in a completely different industry, and his harsh manner of talking was common in that industry. Once I found out that what he said wasn't a personal attack on me, I tried to build a relationship with him and get to know him even better.

question
Anonymous Answer

We were asked to move from one side of the building to the other side of the building and went from 18' office space to 10' office space along with losing our common lab. I had to go through all the equipment in our work space to determine what equipment I had to have to do my job and what equipment I could do without since I didn't have the space to keep the equipment. We got moved over and it ended up being a good thing because we are closer to some other departments that we work frequently with.

Kristine's Answer

Good answer! The interviewer will be glad to hear you found something positive in the situation. You may want to mention your reaction to the change. Was it difficult to accept but you recognized you needed to accept it? Did you understand the need for it? I reworded your response slightly to help with clarity.

We were asked to move from one side of the building to the other side of the building and went from 18' office space to 10' office space along with losing our common lab. I had to go through all the equipment in our workspace to determine what equipment I had to have to do my job and what equipment I could do without since I didn't have the space to keep all of it. We got moved over, and it ended up being a good thing because we are closer to some other departments that we work with frequently.

Recent Work From Kristine

Published New Community Answers

Poynt Corporation

November 4th, 2019
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Ramsay Health Care

November 3rd, 2019
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Addiction Counselor

November 2nd, 2019
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CVS Pharmacy

November 1st, 2019
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Business Analyst

November 1st, 2019
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Glencore International AG

October 31st, 2019
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Phillips 66

October 30th, 2019
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Boeing Co.

October 28th, 2019
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Nu Skin Enterprises

October 28th, 2019
Published New Community Answers

Northrop Grumman

October 16th, 2019
Published New Community Answers

Nursing

October 9th, 2019
Published New Community Answers

Lidl

October 5th, 2019
Published New Community Answers

Siemens

October 5th, 2019