Verizon Communications Mock Interview

Practice 40 Verizon Communications interview questions covering technology, customer service, and telecom industry expertise.

WRITTEN BY MICHELLE CLARK

QUESTION 35 OF 40

What de-escalation techniques do you employ to calm an upset customer?

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40 Verizon Communications Interview Questions & Answers

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01 At Verizon, we're very proud of our innovative learning labs. Tell me a little about what you know about this initiative and what it says about the company. DIRECT 02 Why do you want to work for Verizon Communications? DISCOVERY 03 Describe your knowledge of Agile project management. How does it differ from other project management methodologies? TECHNICAL 04 At Verizon, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace? BEHAVIORAL 05 How do you believe you will complement our department, if you were hired? DISCOVERY 06 Tell me about recent courses or training you've completed in your role as a Telecommunications Technician. EDUCATION 07 Tell us about a time you successfully installed new or modified software or hardware or programming modules. TECHNICAL 08 What anti-virus programs have you used, and have you ever had difficulty installing them? TECHNICAL 09 Why did you choose to become a Telecommunication Technician? DISCOVERY 10 What was the biggest change you have had to deal with in your career? GENERAL 11 At Verizon, we have implemented several affinity groups to support our diverse workforce. What are your feelings on the effectiveness of affinity groups within the workplace? GENERAL 12 We work hard to keep a harmonious workplace culture at Verizon Communications. Have you ever had a conflict with a manager? How did you resolve it? BEHAVIORAL 13 Verizon is recognized as a top military employer, and we employ more than 11,000 military service members, veterans, and reservists. What does this mean to you? GENERAL 14 Excellent customer service is very important to us at Verizon Communications. How do you handle challenging customers? OPERATIONAL 15 At Verizon, we are heavily invested in domestic violence prevention. How do you feel about that? GENERAL 16 At Verizon Communications we seek to hire those who are collaborative by nature. How do you get along in a team-based environment? TEAMWORK 17 How can Verizon Communications continue to perform better than our competitors? GENERAL 18 Sales performance is of utmost importance to Verizon Communications. How do you plan to contribute to our profitability? GENERAL 19 Which coding languages are you familiar with? TECHNICAL 20 At Verizon Communications, we put a lot of effort into staying 'in-the-know' within our industry. How do you keep up-to-date with new technology and trends? OPERATIONAL 21 If you were hired today, what would you accomplish first? GENERAL 22 At Verizon, we've tried to take the lead in family digital safety and security. What can you tell me about this? GENERAL 23 Tell me about a time you helped a co-worker accomplish an important goal. TEAMWORK 24 Change is par for the course with Verizon Communications. When have you had to adapt to change? BEHAVIORAL 25 When you suffer a setback, how does it emotionally affect you and your work? GENERAL 26 What type of work environment allows you to be the most productive? DISCOVERY 27 Verizon is consistently recognized by many outside organizations, including the U.S. Environmental Protection Agency, as a responsible corporate citizen, committed to sustainability. How important is this to you? GENERAL 28 When have you worked among a diverse group of people? BEHAVIORAL 29 How would you handle a situation where your Verizon supervisor did not properly communicate information to you? COMMUNICATION 30 Do you see yourself as a leader? When have you led a team? LEADERSHIP 31 Tell me a little about how you think Verizon's launch of 5G Ultra Wideband will shape our future business. DIRECT 32 How often do you think employees need vacations? Do vacations help restore harmony to a person’s work-life? DIRECT 33 How was your attendance at your last job? DIRECT 34 What is Verizon's Credo? DIRECT 35 What de-escalation techniques do you employ to calm an upset customer? OPERATIONAL 36 Who are Verizon’s Competitors? DIRECT 37 What hours can you work? DIRECT 38 How would you define excellent customer service? GENERAL 39 What do you think you need to change to become a better team player? TEAMWORK 40 How will you deal with resistance from your team on change? TEAMWORK

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Written by Michelle Clark

40 QUESTIONS & ANSWERS · VERIZON COMMUNICATIONS