How can Verizon Communications continue to perform better than our competitors?

"I believe Verizon Communications has continued to be an industry leader due to its unwavering commitment to quality, its customers' needs, and persistent innovation. Some telecommunications companies have fallen behind because they focus on what competitors are doing instead of true and unique innovation. Developing products and solutions that customers want is important, and I believe that Verizon has mastered that."

"I believe that the key to outperforming your competitor is in knowing the needs and wants of your customers better than they do. I have seen the quality and satisfaction surveys that Verizon Communications conducts and the regular customer check-points to ensure overall happiness. I think that this can be even stronger by adding more touch-points and places for customers to leave feedback."