Practice 40 Verizon Communications interview questions covering technology, customer service, and telecom industry expertise.
Question 12 of 40
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The interviewer would like to know how you react to a conflict and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.
"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, I had a miscommunication with my manager about my work schedule. He accidentally scheduled me on a requested day off, and I felt disrespected. I reacted faster than I should have because, when we discussed it, I realized he had made an honest mistake. I believe that with mutual respect, conflicts can resolve rather quickly. I learned to slow my reaction time."
"I pride myself on maintaining a harmonious relationship with my leaders. Anytime my relationship with a supervisor hasn't been amazing, I've made an effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate their needs and adapt to preferences, and also taking every possible leadership opportunity to show my worth."
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Written by Michelle Clark
40 Questions & Answers • Verizon Communications
By Michelle
By Michelle