How to Answer: At Toyota we put a lot of pride in our customer service and track our performance through customer feedback. Tell me your thoughts about customer service.
Advice and answer examples written specifically for a Toyota job interview.
15. At Toyota we put a lot of pride in our customer service and track our performance through customer feedback. Tell me your thoughts about customer service.
How to Answer
Toyota is no different than any other retail company. Without great customer service, Toyota would not be in business. The interviewer needs to know that you share this core value. Assure the interviewer that you take customer service seriously. Use an example of a time when you have gone over and above the general expectations to make a customer happy. Be sure to acknowledge the customer service efforts that Toyota puts forward.
Written by Rachelle Enns on August 30th, 2021
1st Answer Example
"In my present position, I go above and beyond my customers' expectations by underpromising and over-delivering. I allot a certain amount of time for the car repair I am meant to finish, but I try to beat that time. I would rather conservatively estimate the length of time I will take and then deliver in full earlier than expected, than to sound impressive with a short turnaround only to under-deliver. I also commit to my follow-up calls. I always call a client when I say that I will. My customers appreciate my sense of responsibility and respect for their time."
Written by Rachelle Enns on August 30th, 2021
2nd Answer Example
"The best way to provide great customer service is to always have a smile on my face! Another way that I go above and beyond for my customers is by never saying 'no.' I will say 'let me check into that for you' or 'let me see what I can do' or 'I will certainly try to find that answer for you.' It's amazing how a positive spin on all communication can improve a customers' level of satisfaction."
Written by Rachelle Enns on August 30th, 2021