At Toyota we put a lot of pride in our customer service and track our performance through customer feedback. Tell me your thoughts about customer service.

"In my present position, I go above and beyond my customers' expectations by underpromising and over-delivering. I allot a certain amount of time for the car repair I am meant to finish, but I try to beat that time. I would rather conservatively estimate the length of time I will take and then deliver in full earlier than expected, than to sound impressive with a short turnaround only to under-deliver. I also commit to my follow-up calls. I always call a client when I say that I will. My customers appreciate my sense of responsibility and respect for their time."