At Toyota, listening to our guests is critically important to our success. Share with me how you work to listen to your customers in your present position.

"I believe that listening to a client is crucially important. Customers do not like to be sold. They do like to be heard. I practice active listening, by asking questions, taking notes, and reviewing items when I think I have heard what they are saying. I find that listening to a customer can not only help make a sale, but it also ensures client satisfaction after the fact."