How to Answer: At Toyota, listening to our guests is critically important to our success. Share with me how you work to listen to your customers in your present position.
Advice and answer examples written specifically for a Toyota job interview.
8. At Toyota, listening to our guests is critically important to our success. Share with me how you work to listen to your customers in your present position.
How to Answer
Every company has a procedure in place to collect and respond to customer feedback. The interviewer is trying to assess if you are a person who talks over the customer rather than one who listens so that you can best meet their needs. Assure the hiring manager that you are a person who will not spend your time talking yourself out of a sale.
Written by Rachelle Enns on August 30th, 2021
1st Answer Example
"I believe that listening to a client is crucially important. Customers do not like to be sold. They do like to be heard. I practice active listening, by asking questions, taking notes, and reviewing items when I think I have heard what they are saying. I find that listening to a customer can not only help make a sale, but it also ensures client satisfaction after the fact."
Written by Rachelle Enns on August 30th, 2021
2nd Answer Example
"Active listening is crucial to making new customers and keeping old ones happy. I have been trained to take notes, ask questions and to not interrupt when the client is talking. I believe that customers do not care how much you know until they know how much you care. One way is to be responsive to their needs, you cannot meet their needs if you don't listen to what they tell you they want."
Written by Rachelle Enns on August 30th, 2021