Toyota Mock Interview
Practice 28 Toyota interview questions covering kaizen, teamwork, and manufacturing excellence.
Question 24 of 28
At Toyota, listening to our guests is critically important to our success. Share with me how you work to listen to your customers in your present position.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Every company has a procedure in place to collect and respond to customer feedback. The interviewer is trying to assess if you are a person who talks over the customer rather than one who listens so that you can best meet their needs. Assure the hiring manager that you are a person who will not spend your time talking yourself out of a sale.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I believe that listening to a client is crucially important. Customers do not like to be sold. They do like to be heard. I practice active listening, by asking questions, taking notes, and reviewing items when I think I have heard what they are saying. I find that listening to a customer can not only help make a sale, but it also ensures client satisfaction after the fact."
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