What methods do you employ to pay attention to the finer details when distracted or engaging in customer interactions?

"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. That was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any important details and resolved both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

"To keep track of transaction details while engaging in conversation, I ask the customer questions or repeat what they say to me. That helps me commit their needs to memory while still appearing engaged."