Describe a difficult problem and how you approached it.
This intentionally vague question is all about how you interpret it. It allows you to speak to your strengths while revealing your general attitude. Identify a problem that affects the company or the team, and not just you. Demonstrate an ability to identify a problem and come up with a unique solution that benefits the greater good of the team. Explain the complexity of the situation and the steps you took. Try to keep it relevant and relatable to the position.
"I took a client call with a history of poor customer experiences with the organization. The customer was left frustrated with our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were important to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
