How would you respond to a customer complaint?

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then made some suggestions once I had a better idea of what might solve it. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I plan to continue to provide consistent customer service when I work for TSB Bank."

"Each customer complaint is unique; however, I was trained to handle them with the same method. I listen, show empathy, use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."