TSB Bank Mock Interview
Practice 35 TSB Bank interview questions covering retail banking, customer service, and financial conduct standards.
Question 3 of 35
Give me an example of a time you provided an above and beyond customer service experience.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Think about what customer service means to you. Share your approach, philosophy, and perspective on the human condition. Exhibit your values and your integrity. Sharing an example of what you think 'above and beyond' looks like will demonstrate your work ethic. You want to exhibit consistency in overperforming and overdelivering. Also, displaying patience, empathy, and emotional intelligence will serve you well here.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at TSB Bank."
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