TD Bank Mock Interview
Practice 35 TD Bank interview questions covering customer service, financial products, and branch operations.
Question 24 of 35
If a client were to be denied the financing that they desire, how would you handle that situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Your interviewer is curious about your professional approach and experience in this regard. As a Loan Officer at TD Bank, you will have times when you will have to have difficult conversations with prospective clients that are being denied financing. Handling such situations requires "excellent communication skills with the ability to be concise, clear and consistent, demonstrating effective problem-solving skills." So when relaying your approach to this situation, align yourself with TD Bank's ideal of providing a 'legendary customer experience.'
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very upfront and honest with them. The most important thing a customer wants to understand is why financing is denied. My experience in the finance industry lends well to my explaining the importance of credit scores and debt-to-equity ratios. I have found that customers who are denied financing take well to my approach. I have had many customers return after doing the personal work needed to improve and succeed in their application process."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Life as a successful Loan Officer is about being knowledgeable and professional, and I pride myself on my ability to project both of those things. When I need to decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."
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