If a client were to be denied the financing that they desire, how would you handle that situation?

"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very upfront and honest with them. The most important thing a customer wants to understand is why financing is denied. My experience in the finance industry lends well to my explaining the importance of credit scores and debt-to-equity ratios. I have found that customers who are denied financing take well to my approach. I have had many customers return after doing the personal work needed to improve and succeed in their application process."

"Life as a successful Loan Officer is about being knowledgeable and professional, and I pride myself on my ability to project both of those things. When I need to decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."