TD Bank Mock Interview
Practice 35 TD Bank interview questions covering customer service, financial products, and branch operations.
Question 27 of 35
What experience do you have working on an advanced phone system? What skills do you have that you feel would be essential to work with our clients over the phone?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
As the customers of TD Bank become more virtual, a good chunk of business transactions happens over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and communication skills to handle customers when not face-to-face. In your answer, discuss your experience working with a multi-line phone system. Talk about the communication and organizational skills you have to help customers in any way possible over the phone.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current position, I handle most of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold, or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communication with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all the potential situations I would face with customers here at TD Bank over the phone."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I would bring clear and concise verbal communication skills, my ability to read the tone of voice of others, and strong organizational skills to handle multiple duties simultaneously. These skills helped me thrive in my last role, where I handled customers online, over the phone, and in person in our branch office. At that job, I used and worked on the Avaya cloud-based phone system and was able to learn and use all functions of that system."
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