What experience do you have working on an advanced phone system? What skills do you have that you feel would be essential to work with our clients over the phone?

"In my current position, I handle most of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold, or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communication with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all the potential situations I would face with customers here at TD Bank over the phone."

"I would bring clear and concise verbal communication skills, my ability to read the tone of voice of others, and strong organizational skills to handle multiple duties simultaneously. These skills helped me thrive in my last role, where I handled customers online, over the phone, and in person in our branch office. At that job, I used and worked on the Avaya cloud-based phone system and was able to learn and use all functions of that system."