Part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

"When faced with this situation, I would keep the conversation between the customer and myself quiet and move any documents out of the view of others. A person's financial situation is private, and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and need to keep the same mindset with them as I would in this job."

"Having worked with confidential data and information throughout my career, this part of the job at TD Bank would be second nature to me. By keeping a neat work area, I would ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer I handled. I would ensure that conversations were held quietly as privately as possible."